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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Cool and Sleek
on September 8, 2017
Posted by: Happy111
Just got it installed this week at my home and I like the black stainless steel look. The French doors are practical and and it makes the refrigerator seem bigger. Different compartments allow to store a variety of related items together.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC PRODUCT
on September 21, 2017
Posted by: TJMCG1
from Spokane, WA, USA
Expertise:Intermediate
THIS PRODUCT HAS GREAT FEATURES AND STYLE, WILL BUY MORE.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Do not buy
on January 16, 2018
Posted by: Margaux52
from Houston
Planned obsolescence at work. Looks great, so so performance, will need technician to fix, repair or replace frozen coils and or fan. Read reviews in other places
Pros: Bright display
Cons: frozen compressor coils reported everywhere
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello Margaux52,
Thank you for reaching out. We appreciate you letting us know your feedback about this Samsung refrigerator and that you needed a technician to repair or replace the frozen coils or fan. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
I've also included a helpful link containing information about Samsung refrigerator tips.
https://www.youtube.com/watch?v=ZNrw-JsGjLQ
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144560300
-Angelica
Thank you for reaching out. We appreciate you letting us know your feedback about this Samsung refrigerator and that you needed a technician to repair or replace the frozen coils or fan. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
I've also included a helpful link containing information about Samsung refrigerator tips.
https://www.youtube.com/watch?v=ZNrw-JsGjLQ
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144560300
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker
on May 7, 2018
Posted by: thutch937
Ice Maker constantly freezes and has never worked what I would consider satisfactory.The refriderator is beautiful and I really like the space but this ice maker issue has been a mess.We've had it replaced before the warranty went out and as soon as the warranty ran out it broke AGAIN.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi thutch937,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Clumping ice cubes and Small ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432437
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Clumping ice cubes and Small ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432437
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
This product has a major flaw
on May 31, 2018
Posted by: KG21
from Holden, MA, USA
I purchased this product in 2014 and it worked well until this year. About 3 months ago, I noticed a rubbing noise coming from back of fridge. I pulled everything out of fridge and removed back panel. Large amount of ice buildup causing fan to hit the ice was the noise I was hearing. Melted ice with hairdryer and put everything back. I can deal with this if it happens every 3 1/2 years. WRONG!! A month later ice had built back up again. Pulled everything out and melted ice again. A month later, ice built up again. I researched this problem and it appears to be a common problem with Samsung french door refrigerators. Most people comment that repairmen are not able to fix problem. In fact, there is a class action lawsuit against Samsung because of these defective refrigerators. I will never buy Samsung again. Very disappointed.
Cons: Did not meet expectations, Poor quality, unreliable
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Poor design
on August 26, 2018
Posted by: lizineaston
from Easton, Pa.
Expertise:Intermediate
I have had this refrigerator for about10 months. I love the freezer and the middle drawer. I Refrigerator part is very poorly designed. There is only 1 shelf on door that will handle quarts and half gallons on the right side. Only the left side the door shelfs are useless because the won't hold anything worthwhile because of the icemaker. Very poor design.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, May 25, 2022
Hi lizineaston,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces you needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28hmedbsg-aa/RF28HMEDBSR.pdf
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536305
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces you needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28hmedbsg-aa/RF28HMEDBSR.pdf
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536305
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Ideal refrigerator for those who love to cook!
on August 28, 2018
Posted by: CarolinaSouthernBelle
from Tampa, FL
Expertise:Expert
We absolutely LOVE this refrigerator!!! After years of owning a side-by-side which was so difficult for us to find anything without moving every item in front, we selected this wonderful addition to our kitchen! Not only does it look beautiful, it performs above and beyond our expectations. We are able to organize each section so that we can find exactly what we need in a moment and the dual temperature controls are excellent. We noticed that our produce lasts much longer than previously.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST EVER
on September 3, 2018
Posted by: Carmine18
from Springfield, MO
Expertise:Expert
We have had this model for almost a year and it is wonderful! Food temps are perfect, the ice maker works great. It is well lit, and very spacious. Well made, and very happy we made the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US