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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Bad Installation
on October 3, 2018
Posted by: Maggie in PA
from Leechburg, PA
Expertise:Intermediate
On 10/2/18 I had this refrigerator delivered after ordering it on 9/5/18. The refrigerator Water and Ice does not work, The refrigerator is set to 38, but the actual temp is 58, and the lights in the refrig are not working. Very disappointing when I waited for a month to receive this refrigerator. Obviously, there is an installation problem and it will take three more days to have someone come out to do an "installation check". Shouldn't that have been done when delivered?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 5, 2018
Hey Maggie, I understand how frustrating this experience has been for you but it does sound like you were able to get in touch with the correct people to help you get this resolved. Your business means a lot to us. Thank you for being a valuable Samsung customer. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Dont do it
on November 4, 2018
Posted by: Triplesamsung
from Maryland
Expertise:Intermediate
Refrigerator was not even a year old and the ice maker does not work properly. Some times it makes ice and some times it does not. Had to buy an ice maker for the side because we could not rely on this brand new refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Triplesamsung,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work correctly after a year. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help fix the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368151
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work correctly after a year. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help fix the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368151
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Fridge needed repair within 18 months
on November 26, 2018
Posted by: Utamatt
18 months in. Overall the fridge is great, but we have started to experience issues with the ice maker we has caused issues to freezer below. Not what you would expect with such a new product
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139043617.
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Very nice and quiet
on December 2, 2018
Posted by: FireGuy12
from Maryland
Expertise:Intermediate
This is a great refrigerator freezer with one exception. There needs to be an open ice bucket that is removeable so you can dump iceinto a cooler our counter top ice bucket.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
FireGuy12 , thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Won't make ice / manual defrost every 6 months
on December 2, 2018
Posted by: shawnner
from Potterville, MI
Expertise:Expert
Ice maker and rear of refrigerator freeze up every six months and need unloaded and unplugged for 24 hours every six months. You heard it right...SAMSUNG has offered this as the sole solution for this unit since 2014 WITHOUT providing an actual fix. Do a few google searches before buying this unit. We are attempting to have a lawyer take this on as a civil suite since there are thousands of us.
Also note: I purchased all kitchen and laundry appliances. My Samsung washer needed its first repair at 6 months and a 2nd at 24 months. My Samsung Dishwasher doesn’t clean well (I pre-wash everything) and leaves dishes soaking wet (I turn cups, mugs etc on their side to drip dry, then unload 30 minutes later)
Also note: I purchased all kitchen and laundry appliances. My Samsung washer needed its first repair at 6 months and a 2nd at 24 months. My Samsung Dishwasher doesn’t clean well (I pre-wash everything) and leaves dishes soaking wet (I turn cups, mugs etc on their side to drip dry, then unload 30 minutes later)
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Ice Maker & Won't De-ice
on January 22, 2019
Posted by: Hate R Sm sng
from Los Angeles, CA
Expertise:Expert
The fridge constantly freezes over in the ice maker and will not produce ice. The back of the fridge needs constant de-icing about once a month. Will NOT produce the advertised amount of ice, no where near 10lbs a day!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great Fridge, Terrible Ice Maker
on February 7, 2019
Posted by: PaddyNT
from Woodbridge, VA
Expertise:Expert
We’ve had this refrigerator for nearly two years now. We love the storage space, the versatility in adjusting shelves and drawers, the door-in-door, and the water and ice through the door. The downside is the ice maker. We use it daily, but the ice gets jammed up before it falls into the bin and we have to break it up at least once every two weeks. Of course, the ice maker started failing when we were just out of warranty.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, February 8, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139136790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139136790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Do you really have to turn off the water
on March 4, 2019
Posted by: ckeen100
from Orlando, FL
Expertise:Expert
Do you really have to turn off the water to change out the water filter? With my old Samsung, very similar to this one, the filter was in the back top shelf and just twist it out and twist in the new one. A few drips on the shelf but didn't have to pull the whole thing out from the wall to turn off the water.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, March 6, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
i. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL
Thank you for being a part of the Samsung family! ^Cat
i. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US