 |
Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Ice Maker
on March 24, 2019
Posted by: sgnormo
from charleston sc
Expertise:Intermediate
Have owned this unit for years. The biggest problem is how the icemaker has ice build up around the cube tray.
The water filter change causing me having to have a new water filter housing installed.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker junk
on April 2, 2019
Posted by: Kgta
from Silsbee, Tx
Expertise:Intermediate
I bought this fridge in 2015 and was wonderful UNTIL the piece of junk of an ice maker started freezing up. Now it freezes up and I have to defrost it often. Also the outside dispenser leaks water that is coming from the ice maker. I think I would NEVER buy another fridge that has the icemaker within the refrigerator.....it should be in the freezer......I may never buy another Samsung again!!!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139602297.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung refrigerator ice maker
on May 1, 2019
Posted by: Perrycjr
from OKC
Expertise:Intermediate
Samsung refrigerator ice maker multiple problems and was deemed unrepairable. Great refrigerator except for the ice maker .
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139744108.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3806
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3806
Written by a customer while visiting Samsung US
Customer Rating
2
Good til it isn’t.
on May 19, 2019
Posted by: FrozenFedUp
Expertise:Intermediate
Worked fine for a year or so, but this model’s fan gets iced up due to a design defect. I cleared the ice and it ran again for a couple of months before the ice built back up. It’s a terrible design, and apparently this is a problem for all fridges of this model. Don’t waste your time or money.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139804445.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5274
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5274
Written by a customer while visiting Samsung US
Customer Rating
4
Subpar water and ice dispenser
on June 29, 2019
Posted by: Tritoon
from Happy Jack, Az
[This review was collected as part of a promotion.] fridge is very efficient and works well except the water and ice dispenser which is awkward to use and ice flies all over while dispensing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, July 2, 2019
Using the ice Dispenser
Place a glass underneath the ice dispenser and push gently against the dispenser lever with your glass.
***Make sure the glass is in line with the dispenser to prevent the ice from bouncing out.***
This information can be found on page 24 of the user manual. To download a copy of the user manual and to view all specifications, please follow this link http://bit.ly/2TwBOpb. Thank you for being a part of the Samsung family. ^Cat
Place a glass underneath the ice dispenser and push gently against the dispenser lever with your glass.
***Make sure the glass is in line with the dispenser to prevent the ice from bouncing out.***
This information can be found on page 24 of the user manual. To download a copy of the user manual and to view all specifications, please follow this link http://bit.ly/2TwBOpb. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Plastic door bins break
on July 2, 2019
Posted by: meag2
from Alabama
the bins break under normal use conditions. cheap plastic. i had more explanation but character limits prohibit me from sharing an actual review. well played, samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Leaks and ice maker is suspect with freezing up
on July 9, 2019
Posted by: Anonymous
have had the appliance for almost 3 years now.
nothing but icemaker freeze up jams and leaks along with major internal leaking
if that part doesnt freeze solid it runs out all over the kitchen floor
nothing but icemaker freeze up jams and leaks along with major internal leaking
if that part doesnt freeze solid it runs out all over the kitchen floor
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10334
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10334
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful fridge
on July 13, 2019
Posted by: NikiCat
from TN
great fridge, but two items: 1. samsung places a sticker right under their name, the glue from the sticker will not come off.
2. the drawer is noisy.
2. the drawer is noisy.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, July 15, 2019
Cleaning the Exterior
Wipe the control panel and digital display with a damp, clean, soft cloth.
Do not spray water directly on the surface of the refrigerator. The door handles, and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
CAUTION
Do not use benzene, thinner, or Clorox for cleaning. They may damage the surface of the appliance and may cause a fire.
Do not spray water directly on the refrigerator. Use a clean, damp cloth to clean.
This information is on page 36 of the user manual. Here is a link http://bit.ly/2TwBOpb to use to download a copy of the user manual. Thank you for choosing Samsung. ^Cat
Wipe the control panel and digital display with a damp, clean, soft cloth.
Do not spray water directly on the surface of the refrigerator. The door handles, and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
CAUTION
Do not use benzene, thinner, or Clorox for cleaning. They may damage the surface of the appliance and may cause a fire.
Do not spray water directly on the refrigerator. Use a clean, damp cloth to clean.
This information is on page 36 of the user manual. Here is a link http://bit.ly/2TwBOpb to use to download a copy of the user manual. Thank you for choosing Samsung. ^Cat
Written by a customer while visiting Samsung US