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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
lot of space but some poor quality details
on July 14, 2019
Posted by: P Mum
[This review was collected as part of a promotion.] most importantly, the two compartments on the right hand door have now cracked. unusable after 1 year.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great fridge if you are not in a hurry for ice.
on July 29, 2019
Posted by: Michaeljb44
[This review was collected as part of a promotion.] ice maker is frustratingly slow. otherwise, this is a great fridge.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
Michaeljb44, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Ice Maker Is Not Dispensing Any Ice or Not Enough: http://bit.ly/2STMDSs
Thank you for being a part of the Samsung family! ^Cat
1. Ice Maker Is Not Dispensing Any Ice or Not Enough: http://bit.ly/2STMDSs
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!
on July 29, 2019
Posted by: Kris Nicole
from IL
do not buy. ice maker freezes over and there is no fix for it. i have had it 3 years and not the fan does not work, and the unit will not cool. yet another service call is needed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DEFECTIVE SAMSUNG REFRIGERATOR
on August 6, 2019
Posted by: Dr Hanna
from Portland Oregon
[This review was collected as part of a promotion.] my refrigerator started making noise and leaking and not cooling in the refrigerator within 4 years. cannot find a technician to repair this model as they claim it is a common defect. not functioning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker destroys fridge
on August 13, 2019
Posted by: bpalmer
from Wisconsin
sadly the ice maker is garbage and makes the fridge a bad purchase. the entire unit is blocked up with frost and one chunk of ice. this is an issue for almost everyone with this fridge.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 14, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140225230.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14033
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14033
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung water dispenser LEAKS!
on August 16, 2019
Posted by: Disappointed in WISCONSIN
from Bonduel, Wisconsin
[This review was collected as part of a promotion.] replaced numerous parts including a new left door. the water dispenser tube still leaks . 4 1/2 months? just get me a new fridge that doesn't leak.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge leaking, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140256172.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14703
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14703
Written by a customer while visiting Samsung US
Customer Rating
1
Falling apart with no support
on August 19, 2019
Posted by: Fleeced
[This review was collected as part of a promotion.] ice maker leaks water, handle came off, rails and rollers came off. samsung refuses to cover past 1yr.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 20, 2019
To purchase more rails and handles, J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. I would love to assist you with getting service set up for your ice maker. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140261815.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
TMS Ticket #: 14804
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
TMS Ticket #: 14804
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Family Friendly
on August 26, 2019
Posted by: RamaFam
from Naperville, IL
[This review was collected as part of a promotion.] plenty of space for big items. filter is not expensive to replace. the freezer is wide, deep and has movable racks, which helps keep everything organized
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 27, 2019
Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US