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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
OK - Ish
on August 28, 2019
Posted by: mrskennedy03
from MN
[This review was collected as part of a promotion.] purchased in nov 14. may 19 - fan stopped cooling fridge, found a fix. ok till aug 4th - same issue. 23 days later same thing. tired of fixing the cooling system/fan. i was home & didn't loose food.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 29, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140324750.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:
Written by a customer while visiting Samsung US
Customer Rating
3
TIred of ice maker
on September 9, 2019
Posted by: sickoficebags
from Houston, TX
love this beautifully designed refrigerator by samsung but i do not like the design of the ice maker. it continuously freezes over with no ice production for days.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140390022.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 17463
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 17463
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Ice Maker and now not cooling
on September 12, 2019
Posted by: angry customer
this unit is less than 5 years old. we gave up on the ice maker 2 years ago because of the leaks and freeze ups.
last weekend the fan was making all kinds of racket and now it won't cool.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away!!!
on September 12, 2019
Posted by: jzzr83
from Minnesota
ncie looking but it does not defrost properly and there is ice buildup that hits a fan. very loud and samsung says i need to pay to fix the known issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems
on October 24, 2019
Posted by: Adam
from Miami
[This review was collected as part of a promotion.] samsung has been selling defective refrigerators with a common issue: the ice maker freezes over the fan, thus shutting off the refrigeration.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 25, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140623801.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24038
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24038
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy Samsung
on November 22, 2019
Posted by: Jdaiii
we constantly have issues with the fan freezing up. we have paid for service once and defrosted ourselves twice in the last 6 months. its class action time people.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 22, 2020
Posted by: Rick
after 3-4 years, fan broke one month out of warranty, temp not displaying actual temp in fridge, lost all food, ice maker always had issues from the start. very disappointed with this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 24, 2020
I definitely understand your frustrations, Rick, as you have indicated the issue that has developed with your ice maker. You are a valued customer and your experience matters to us. I would love to talk to you more about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141362912.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker
on April 16, 2020
Posted by: Trenton
as with everyone else my ice maker has started to leak and have ice build up.. you would think that samsung knowing it has a problem would recall and fix it!!!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Written by a customer while visiting Samsung US