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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Terrible ice maker
on June 6, 2020
Posted by: JASON P
[This review was collected as part of a promotion.] the unit looks great and keeps my food cold, thats it. its extremely noisy, constantly leaks water and ice maker is terrible. product keeps cracking and leaking. dont buy
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 24, 2020
Hello! Thank you for reaching out to us with your concerns and we'd love to help! Here are links that'll help resolve the leaks https://bit.ly/3lforbK and noises https://bit.ly/3gn6Afj that you may be experiencing with your Samsung refrigerator. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Design Flaw
on August 5, 2020
Posted by: MARTIN STGEORGE
i normally don't write reviews but after waiting 2 1/2 hours on the phone with samsung i thought i would share my experience. i bought this unit back in jan 2019, was delivered a month later and roughly 7 months after that the ice machine started freezing. i thawed it out and for the next 8 months or so i am de-thawing it every 2 weeks on average. i finally call to have a service rep come out and it is out of warranty. so now i have a fridge that is worth less then the one it replaced (its ice maker still works and its over 10 years old). in a nutshell my business can go elsewhere from now on. this is a known error and many people have this problem, in other words a fatal design flaw that they keep shipping to customers.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
We appreciate you shedding some light on the situation. I apologize for this inconvenience this has caused and we will continue to improve our products for future experiences. Thank you for taking the time and the leap of faith with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
PIECE OF JUNK
on October 20, 2020
Posted by: FRUSTRATING CUSTOMER
from 22003
i got this 28 cu. ft. french door refrigerator with coolselect pantry™ in stainless steel approximately 3 years ago. i constanly had issues with ice maker that has iced build-up. luckily we bought the extended warranty and the repairmen had came out 3 times to fix the same issues. side note, we also bought 82 inches samsung tv 2 1/2 years ago and the pbc board has to be replaced. i will never buy another samsung appliance again. junks!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, October 21, 2020
I appreciate you bringing this to our attention on your concern. If you run into any more problems, please feel free to contact us, using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142544008
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142544008
Written by a customer while visiting Samsung US
Customer Rating
2
Size and space is good
on January 7, 2021
Posted by: Hate it
from Arlington GA
ice maker keeps freezing up and it take forever to get technician. three times is a little much for a icemaker to not work. size and space inside is a plus.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, January 8, 2021
We're happy to hear the unit has enough space. I hope we get this issue solved for you as soon as possible. If you need instant updates on your service ticket, feel free to contact our Social Media team for assistance. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142822366
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142822366
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointment
on January 22, 2021
Posted by: Massie
from tucker, ga
I have had nothing but issues with this refrigerator from the ice maker freezing up to the back panel, water under the crisper drawer and hours and hours of unthawing for it to work properly. I do not recommend after my experience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 25, 2021
Thank you for alerting us to this concern. If you have any questions or require further assistance; You can use the information below to contact our Social Media Team. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142884092
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142884092
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted less than 5 years
on February 13, 2021
Posted by: Cubanz28
from Santa Clarita, CA
model rf28hfedbww
ice maker frozen in less than a year and then within 4 years the upper section condenser completely freezes over. unfortunately it is something that can be replaced but not what i expected as far as dependability. rather than fixing it i went back to an american built product and didn't even bother making it a garage backup.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, February 15, 2021
We admire you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Thank you for your time. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
don't buy this refrigerator
on April 10, 2021
Posted by: Jack
from Whittier CA
i purchased this refrigerator 5- 6 years ago. not cooling down. technician tell me i need to purchase new one. is going to cost too much money to fix it.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 12, 2021
Im sorry to hear this about your fridge, jack. I know it can't be easy to have to deal with a unit failing. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Ok for a few years...
on May 1, 2021
Posted by: Russ
from 45140
then the ice maker started freezing over. if i don't do a hard thaw every 3 weeks, i am totally frozen over. in addition the temperature readings are totally inaccurate. we has freezer items thaw when the display said 0 degrees farenheit. it resets when unplugged, but that is a nuisance task for a "premium" refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, May 3, 2021
Hey, Russ. Thank you for bringing your concern to our attention. I know this must be hard for you to deal with. We want to see your fridge back working again. To attack this problem, try doing the troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If this doesn't fix the issue. We may need a service center to take a look at the French Door. To find the nearest one in the area, you can use the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US