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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Its serval problems with it.
on June 21, 2021
Posted by: Tina
from Dallas, TX
my ice maker went out 3 times. my warrenty expired and my refrigerator will not keep my food cool. i cant keep milk or cheese in there. i have to unplug it once a month to keep it cool. until im able to buy another one.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
Tina, your concerns are important to us, and we want to see your refrigerator cooling again. I want to bring to your attention that we offer a 5-year warranty for the sealed refrigeration system for parts and labor for this model. You can find the full details of the warranty in the link here: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA. The technician would have to verify the issue to confirm the warranty repair. If you have questions about the warranty. You can talk with us by using the information below. Thank you! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143450911
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143450911
Written by a customer while visiting Samsung US
Customer Rating
1
Looks nice... works poorly
on July 16, 2021
Posted by: Regrett rob
this fridge i loved. absolutely loved. then the issues started. ice maker quit one day. started freezing. then i found out from friends the issues with these models. nearly all of their models have issues and poorly made equipment inside. lots of users have the same issue and samsung is refusing to consider it a defect issue. when everyone has the same issues across years of products it has more than a hiccup. i wish they would put out better quality material and appliances. their reputation on the line and their expectations should be of customer satisfaction. i'd pay more for better quality and a product they would back fully.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, July 19, 2021
You make an excellent point about quality. We hear and understand our customers' concerns. We try to handle these types of matters on a case-by-case basis. And handle it with the care and attention it deserves. If there is any way for us to turn this negative experience into a better one; We would be happy to do so. For help, just talk with our Social Media team. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143528271
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143528271
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker problems
on August 9, 2021
Posted by: carsama
from irvine/CA
the ice maker needs to be redesigned.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, August 10, 2021
Thank you for bringing this issue to our attention. I know this must be hard for you to deal with. To help with your ice maker. To help get your unit back working correctly, try taking a look at the link below's troubleshooting steps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Negative 5 stars! DO NOT BUY!!
on August 15, 2021
Posted by: Roxanne B
from Wimauma, FL
bought this model may 2017. the icemaker went out about a year after. the ice maker was worked on and/or replaced twice. it constantly freezes over. you have to completely remove the ice bin, and chip off the ice that freezes around the ice maker. you cannot shut the ice maker off if you want to use the water dispenser. now the fridge is leaking! the water froze the bottom drawer inside the fridge which then cracked. water leaks out the bottom of the fridge and ice is building up on the freezer door! the ice maker issue is well known with samsung. these issues have been going on since 2014! there is a class-action lawsuit pending right now. they have refused to fix this issue and continue to send out defective ice makers in their products. buyer beware!!
Features
2
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker does not work
on August 20, 2022
Posted by: epinjw
from Sewell, NJ
love the refrigerator, but, the ice maker freezes up and samsung knowes there is a problem and does not take care of the problem. i can not see me buying another samsung appliance again
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi Epinjw,
Thank you for reaching out to us. We apologize that the ice maker freezes. I completely understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker maintenance:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144829259, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for reaching out to us. We apologize that the ice maker freezes. I completely understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker maintenance:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144829259, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on January 3, 2023
Posted by: Samsung Hater
from Orchard Park, NY
This product is less than worse! I have had nothing but issues with it since I purchased it 2 years ago.
I will never again purchase a Samsung appliance again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 3, 2023
Good day!
We'd love to talk to you more about your refrigerator and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
We'd love to talk to you more about your refrigerator and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker not working
on January 18, 2023
Posted by: amit
from brookhaven pa
I have had nothing but issues with the ice maker... i have had samsung come out several times to fix it ..
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 18, 2023
We want to ensure that the ice maker on your refrigerator works as it should, Amit.
To operate the ice maker properly, a water pressure of 20-125 psi (138-862 kPa) is required.
Here are links and videos about:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
To operate the ice maker properly, a water pressure of 20-125 psi (138-862 kPa) is required.
Here are links and videos about:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker issue
on January 29, 2023
Posted by: Eliza
from Memphis, Tennessee
Overall it’s good . If I didn’t have to fight with the ICE MAKER . The tray would get stuck because a block of ice would prevent it from coming out . Eventually I could see that ice block would just grow with time .
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, February 1, 2023
We understand it is important to have a working ice maker to help us have cold beverage during the hot summer days. Let us help you with this, Eliza.
If your ice bucket is stuck and won't come out, don't try to force it too hard.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense, see page 74.
https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (90675696) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
If your ice bucket is stuck and won't come out, don't try to force it too hard.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense, see page 74.
https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (90675696) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US