 |
Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Avoid like the plague.
on February 8, 2023
Posted by: CartmanUK22
from Houston, TX
The ice maker stopped working out of warranty and Samsung didn't want to fix it despite being a known manufacturing issue that resulted in a class action lawsuit. We replaced it with a newer model with a different kind of ice maker that had a similar issue out of warranty yet is not part of said lawsuit. Done with Samsung, they claim they make quality appliances but ours have been anything but.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, February 13, 2023
We understand that the ice maker is one of the crucial parts of a refrigerator, CartmanUK22. We'll be glad to help!
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145447019) to help our team pull up your information when you message us.
Thank you!
-Angelica
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145447019) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
No Ice
on March 26, 2023
Posted by: Mike
Bought 7 years ago and have had to replace ice maker 8 times....still does not work. Of to buy new refrigirator.
Response from Samsung USBy Carrie Galvan, SEA Care, March 27, 2023
Hello there,
Thank you for your review.
We would love to talk about your fridge's ice maker to figure out how we can best help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for your review.
We would love to talk about your fridge's ice maker to figure out how we can best help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Left door stays open, unless FIRMLY shut
on April 5, 2023
Posted by: RVSrvs
Unless you FIRMLY close the left hand door. It remains open. Food gets warm. I’ve had this refrigerator for about two years, and I say: “I hate this refrigerator.” 3-5 times a week. I intentionally swing the door shut, and it does not close. I return, a bit later and it hadn’t latched. The need to FIRMLY shut it interrupts my cooking continually. I have gotten so messed up by this that I am now boycotting all Samsung products. Do they not do any usability testing? This shortcoming would easily indicate something about ALL Samsung products.
Oh, and the ice maker is the slowest EVER. But it ices up frequently, so I don’t know which is more irritating.
Response from Samsung USBy Carrie Galvan, SEA Care, April 6, 2023
We understand that a refrigerator is one of the vital home appliances, RVSrvs. We're here to help!
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the link below for more details.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the link below for more details.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator I've ever owned
on April 16, 2023
Posted by: Mook
from Marion AR
Ice maker freezes solid. The water filter started leaking about a year after purchase. Now the fan has stopped working on the refrigerator section.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, April 17, 2023
We know how crucial it is to have a perfectly working refrigerator for daily needs, Mook. We're here to help!
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher leaking. Depending on where the leak comes from, we will show you what steps to take to find the cause and keep it from happening again.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher leaking. Depending on where the leak comes from, we will show you what steps to take to find the cause and keep it from happening again.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Drawer went out
on May 8, 2023
Posted by: Dirkx13
from Grundy center, ia
Our flex zone draw stopped showing the temperature and we are unable to select between options. Now it freezes the items that we have in the drawer and is ruining so many items. This happened right after we just had someone hear to fix the ice maker and it went out of warranty. We had so many issues. What a disappointment and a waste as we have had it for approximately 3-4 years I believe. For this amount of money it should last way longer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 9, 2023
Dirk, let's go ahead and have the refrigerator back on track.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for tips.
The items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Yuri
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for tips.
The items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Yuri
Written by a customer while visiting Samsung US
Customer Rating
2
Great except for ice maker
on May 20, 2023
Posted by: jmcohen
from Atlanta, GA
We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, May 22, 2023
Greetings,
All we want is to get you assisted with your ice maker.
Frost is created when water freezes. So let's examine the location of the frost and what we can do to stop it from happening again. Please check the link below and the hyperlink included for leveling the fridge for possible fixes.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
All we want is to get you assisted with your ice maker.
Frost is created when water freezes. So let's examine the location of the frost and what we can do to stop it from happening again. Please check the link below and the hyperlink included for leveling the fridge for possible fixes.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Water leaks and spoiled food
on June 26, 2023
Posted by: spoiledfood
from Michigan
I loved the look, lighting and size of the fridge at first. Then within a year, the fridge started to leak on the floor. After that, the back condenser would ice, then melt into the drawers in the fridge. Soggy food had to be thrown out. Then the Fridge temp kept rising and all the food would spoil fast. Medicine had to be thrown out as well.
Found out MANY people have same issue. Doing a temporary fix then looking for new fridge that is reliable.
Found out MANY people have same issue. Doing a temporary fix then looking for new fridge that is reliable.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Leo , Samsung Care, July 3, 2023
Greetings!
We are here to help as best as we can with your experience with this Samsung refrigerator.
I have shared a Samsung link below that will help with leaks on your refrigerator model. We encourage you to watch the embedded video in full. You may skip steps 1 and 2 since those steps are for different refrigerator models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
To help with your experience with the refrigerator not cooling enough, please visit the links shared below. We as well encourage you to watch the embedded video in full.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
To supplement the link shared above about the refrigerator not cooling enough, I have shared a link below to make it easier for you to know the recommended refrigerator setting.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
I also have shared this model's user manual link below. Please turn to page 36 for additional things to check.
https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf
Should you need more assistance with this refrigerator in leaking and cooling, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145969157 to help our team pull up your information.
Leo
We are here to help as best as we can with your experience with this Samsung refrigerator.
I have shared a Samsung link below that will help with leaks on your refrigerator model. We encourage you to watch the embedded video in full. You may skip steps 1 and 2 since those steps are for different refrigerator models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
To help with your experience with the refrigerator not cooling enough, please visit the links shared below. We as well encourage you to watch the embedded video in full.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
To supplement the link shared above about the refrigerator not cooling enough, I have shared a link below to make it easier for you to know the recommended refrigerator setting.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
I also have shared this model's user manual link below. Please turn to page 36 for additional things to check.
https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf
Should you need more assistance with this refrigerator in leaking and cooling, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145969157 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this fridge
on July 17, 2023
Posted by: Adam H
from Cleveland, Ohio
This came with the home I purchased fridge was <1 year old at the time, there are a lot of design flaws in this refrigerator. I would recommend you stay clear of this. The issues I've experienced are as follows:
1) The ice maker has never worked since I've moved in
2) The temperature sensor has a 7F degree offset
3) The Twin cooling freezes over, and constantly soaks the two drawers and bottom shelf melted water
4) After defrosting the fridge after a week it no longer gets down to temperature. It's set at 34F and only reaches, 48F on temperature sensor, 55F thermometer reading.
1) The ice maker has never worked since I've moved in
2) The temperature sensor has a 7F degree offset
3) The Twin cooling freezes over, and constantly soaks the two drawers and bottom shelf melted water
4) After defrosting the fridge after a week it no longer gets down to temperature. It's set at 34F and only reaches, 48F on temperature sensor, 55F thermometer reading.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 21, 2023
Hi Adam H,
We are here to help with your Samsung refrigerator model.
Below are links that can help with your ice maker and temperature experience. The first link shared is for your ice maker experience. We recommend watching the video in full and skipping step number 3 since it applies to certain models.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This second and third link will help with the temperature difference, it will also provide the recommended refrigerator temperatures. We recommend watching the full video embedded with the third link.
What temperature should I set my Samsung refrigerator to?:
https://www.samsung.com/us/support/answer/ANS00080450/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
The fourth link below will help with leaks in the refrigerator. You may skip steps number 1 and 2 since it applies to certain models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146045857 to help our team pull up your information.
Leo
We are here to help with your Samsung refrigerator model.
Below are links that can help with your ice maker and temperature experience. The first link shared is for your ice maker experience. We recommend watching the video in full and skipping step number 3 since it applies to certain models.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This second and third link will help with the temperature difference, it will also provide the recommended refrigerator temperatures. We recommend watching the full video embedded with the third link.
What temperature should I set my Samsung refrigerator to?:
https://www.samsung.com/us/support/answer/ANS00080450/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
The fourth link below will help with leaks in the refrigerator. You may skip steps number 1 and 2 since it applies to certain models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146045857 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US