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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Horrible. Ice maker is faulty! Do not buy!!
on January 11, 2024
Posted by: MMCOLE
from El Dorado, AR
DO NOT BUY THIS REFRIGERATOR!! We have had this fridge for a little over 6 years and the ice maker has broken 4 times and now won’t work at all. What a waste of money. I’ll never buy another Samsung product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, SEA Care, January 12, 2024
We understand the importance of having a reliable refrigerator for your daily use, MMCole. Let's get the necessary information to ensure the fridge and ice maker works flawlessly.
The link below will help you identify the cause of the ice maker not making any ice and how to address it quickly and easily. Please check the hyperlinks and watch the video.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727789) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The link below will help you identify the cause of the ice maker not making any ice and how to address it quickly and easily. Please check the hyperlinks and watch the video.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727789) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t expect any ice!!
on February 19, 2024
Posted by: Frustrating
I’ve had this Refrigerator for years. Right after the warranty expired, so did the ice maker! I’ve googled how to fix it. Watched video after video. Tried everything. After I finally get it working, a month later it’s not working again! So frustrating!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA CARE, February 21, 2024
Hi there,
How you feel about the ice maker is valid. Let's elevate its capabilities.
For added reference, I have shared a guide below that shows the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Please watch the YouTube video and click the embedded links for further details.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146873991, to help our team pull up your information.
Have a great day!
^Chrystel
How you feel about the ice maker is valid. Let's elevate its capabilities.
For added reference, I have shared a guide below that shows the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Please watch the YouTube video and click the embedded links for further details.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146873991, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Master it isn’t
on July 18, 2024
Posted by: D33DSPIZZA
from Wisconsin
“Ice Master” worked for like a month and has clogged ever since. Just gets a huge build up of ice and never works correctly.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Rainly, Samsung Care, July 19, 2024
Greetings,
We know how frustrating it is to have an ice maker that doesn't work as expected. We'd love to help.
I have shared a link to the steps if the ice maker is not working correctly. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice
We would like to speak with you more about this experience and determine what steps can be taken to help with your refrigerator ice maker.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147349998, which will help our team pull up your information.
^Rainly
We know how frustrating it is to have an ice maker that doesn't work as expected. We'd love to help.
I have shared a link to the steps if the ice maker is not working correctly. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice
We would like to speak with you more about this experience and determine what steps can be taken to help with your refrigerator ice maker.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147349998, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
poor design, multiple problems with all appliances
on October 30, 2024
Posted by: Masnick
When we bought our new house we had four Samsung kitchen appliances installed (dishwasher, fridge, stove and microwave). Within two months we had the microwave changed out: the buttons were not capacitive touch and required a lot of pressure (we had to lean into the buttons). We've already replaced the stove because repairing defects would cost nearly as much as a new stove. The dishwasher has been serviced twice and the racks are disintegrating. The fridge ice maker has frozen twice; once we had service come out and once we just powered the fridge down till the ice dam melted allowing us to pull out the shelf. Now I have to buy a new adjustable shelf for the inside of the door because the existing one split.
I'll never buy Samsung kitchen appliances again.
Response from Samsung USBy SEA Care, October 31, 2024
Masnick, we know the importance of reliable appliances at home. Allow us to help.
Below is a guide to help you diagnose if your ice maker is frozen. Please click on the embedded word.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
If your microwave panel is not responding, here is a guide to help you.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance with the range and dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147640368) to help our team pull up your information.
Have a great day.
^Camille
Below is a guide to help you diagnose if your ice maker is frozen. Please click on the embedded word.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
If your microwave panel is not responding, here is a guide to help you.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance with the range and dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147640368) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Cheap
on September 28, 2025
Posted by: Fridge
This thing is garbage. Routinely have issues with ice, water system, and now it died on us. Avoid this junk.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Ricardo, Samsung Care, September 29, 2025
Greetings, I can't imagine what you are going through right now with your refrigerator. Let us help. Here is a link for troubleshooting steps for your refrigerator that stopped working; kindly click the embedded words. Samsung refrigerator has no power. https://www.samsung.com/us/support/troubleshoot/TSG10003903/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150872813) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150872813) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
2
ICE maker doesn't work
on January 20, 2026
Posted by: StriperSeeker
from maryland
Ice maker never works. I am constantly forcing defrost or tryin to get water pump to work. Just never makes ice.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy SEA Care, January 20, 2026
Greetings,
We understand the importance of a working refrigerator in your home. Let's take care of this.
Please refer to the resources below to address your concerns with your fridge's ice maker. Please click the link and hyperlinks and watch the embedded video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151889461 so our team can pull up your information when you message us.
Have a great day.
-John
We understand the importance of a working refrigerator in your home. Let's take care of this.
Please refer to the resources below to address your concerns with your fridge's ice maker. Please click the link and hyperlinks and watch the embedded video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151889461 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US