 |
Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
wouldn't buy again
on September 13, 2017
Posted by: shellybeans
from macedon,ny
Expertise:Expert
Disappointed with the following:1:Ice is to small, melts to fast. Ice dispenses too slowly.2: Frustrated with the amount I have to clean the stainless steel. Thought it was resistant to finger prints turns out it shows everything. 3:Amount of room for taller items is lacking 4:when you pull out the freezer drawer the top part barely pulls out making it hard to see the things in the back. 5:Dont spill anything on top of the drawers in fridge. Its not easy to clean under the seal.6:never had to turn off the water to replace the water filter before.7:I don't like how the water dispenser shuts off when I open the door. 8:I can never get it to look organized Missing by side by side
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi shellybeans,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648713
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648713
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
PREPARE TO CLEAN AND CLEAN
on October 12, 2017
Posted by: VJDinBowie
from Bowie, MD, USA
Expertise:Expert
This is a VERY nice looking Refrigerator and spacious....but....the ice cubes that come out are SMALL and sometimes shoot ALL OVER THE FLOOR if your glass isn't TIGHT up against the dispenser. And the Stainless shows EVERY little fingerprint, unlike the Stainless one it replaced. I also think that the interior glass shouldn't 'fog up' every time I open the door. I've read thru the manual and cannot find a possible solution.
Pros: Bright display
Cons: Did not meet expectations, ice maker inefficient, stainless shows every fingerprint
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 29, 2022
Hello VJDinBowie,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
The links below contain information about a plan to keep your Samsung refrigerator clean for reference.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144455758
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
The links below contain information about a plan to keep your Samsung refrigerator clean for reference.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144455758
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Junk
on July 27, 2018
Posted by: Bill32
from Eas Islip, NY
Expertise:Intermediate
Known design issues with this unit. Google back wall ice and Samsung Refrigerator and you will see what I mean. These are faulty units . DO NOT BUY . Look at all of the bad reviews
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, August 27, 2018
Hi there I'm sorry to see how disappointed you are and we can help with that. To have a better experience with your fridge, please get in contact with us through our social media platform 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to find a solution for you.
^Gaby
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to find a solution for you.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator ever
on November 6, 2018
Posted by: bob bob
from st simons island ga
Expertise:Expert
Great Refrigerator! All storage is perfect. The shelves are easily adjusted to changes.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative design that make life easier. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible ice maker
on January 14, 2019
Posted by: TimbooSlice
from Corona, CA
Expertise:Intermediate
We have had this model for about 4 years and have found that the ice maker is the absolute worst part of this refrigerator. The milky-colored ice I can live with but the auger that moves the ice from the bin breaks most of the whole pieces into little chunks so you end up with half pieces, chips, and a few whole cubes. That is only 1 problem with the ice service. The other major concern is the slow speed at which the ice is dispensed. Clink, rrrrr, clink, rrrrr, clink, etc., it takes about a minute to fill a pint glass.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
3 repairs in under a year
on June 18, 2019
Posted by: ErinV
from Bay Area, CA
[This review was collected as part of a promotion.] nothing but trouble! samsung knows this model is riddled with problems, yet they continue to sell it. beware. buy a different refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 21, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Really bad Ice Maker
on December 13, 2019
Posted by: Carlos
from USA
ice maker unit does not produce ice, the unit does not defrost the system making ice keeps accumulating in the resistance, and blocking the system, it is a really bad unit that i would not recommend
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 17, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
• Ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Frig
on March 27, 2020
Posted by: Lanny
from Hixson, TN
we have had a samsung for about 4 years and it is the worst. the ice maker is junk, never buy another
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 5, 2020
I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. We will work on improving our products and services to meet future expectations. ^Pat
Written by a customer while visiting Samsung US