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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Great features
on October 9, 2016
Posted by: Trellis
from Bel Air, MD
Expertise:Expert
Absolutely magnificent piece of kitchen equipment. Saves energy, excellent water filtration, and very quiet. My wife says she can now rely on my choices.
Pros: Bright display, Realistic color, Inexpensive, efficient
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Four Doors
on October 10, 2016
Posted by: imanoly
from Tumwater, WA, USA
Expertise:Intermediate
We love the amount of food that can be stored in the French Door refrigerator and the fourth door where we store our cheese and yogurt. The water dispenser is tall enough that we can stand tall glasses in to get water and ice. This is our second Samsung. We left our first one in the house we sold four years ago and have wanted another one ever since we moved.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product can hold lots of groceries
on October 11, 2016
Posted by: HappyHappyLife
Expertise:Expert
My mom has this fridge and loves it! So naturally, I got the same one and expect to love it just the same.
Pros: small ice maker makes for more grocery room
Cons: freezer has a strange small compartment
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
lots of cu ft, but not convenient
on October 11, 2016
Posted by: 45669
Expertise:Intermediate
the fridge looks great, roomy per the cu ft, but the space is not easily usable. The door with the ice maker had hard to use shelves that really can't hold much, the interior fridge shelves are hard to fit larger milk jugs, etc.fridge drawer had a divider, but it doesn't lock into place so items slide around. Stainless is beautiful when brand new, but a nightmare to keep clean. not really sure why its called "stainess"
Pros: visually appealing, well lit interior
Cons: poorly usable space, hard to keep clean stainless
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, July 22, 2022
Hello 45669,
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator looks great and roomy; however, the space is not readily usable. The interior fridge shelves are hard to fit more enormous milk jugs, fridge drawer has a divider, but it doesn't lock into place. Hence, items slide around, and you have difficulty keeping them clean. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a guide for tips for an organized Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
The links below contain information about cleaning your Samsung refrigerator for reference.
https://www.samsung.com/us/support/answer/ANS00063107/
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722867
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator looks great and roomy; however, the space is not readily usable. The interior fridge shelves are hard to fit more enormous milk jugs, fridge drawer has a divider, but it doesn't lock into place. Hence, items slide around, and you have difficulty keeping them clean. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a guide for tips for an organized Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
The links below contain information about cleaning your Samsung refrigerator for reference.
https://www.samsung.com/us/support/answer/ANS00063107/
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722867
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Looks Great, But Noisy
on October 11, 2016
Posted by: PhilGil
from Pflugerville, TX
Maybe I'm just used to quieter fridges, but it seems the compressor fan can get a bit loud at times. I've had the fridge for about 3 weeks now and it does its job...just could be quieter.
Pros: Bright display
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello PhilGil,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that the product does its job and I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420406.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that the product does its job and I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420406.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
4
Very functional.
on October 12, 2016
Posted by: MrsNick
from Columbus, OH, USA
Expertise:Intermediate
We has a side by side before and the freezer space was too small. This time we went with a larger model a french 4 door style. Love all the freezer space. We make smoothies a lot and I keep all the frozen fruit and vegetables for that in the top freezer drawer . Makes breakfast a lot easier an quicker to make. We love eating fruit which I keep it in the middle refregerator drawer. This way you are not opening the whole refrigerator to get at the fruit. Love the many shelves.
The refrigerator fits well in the kitchen and looks beautiful.
The refrigerator fits well in the kitchen and looks beautiful.
Pros: Bright display
Cons: expensive
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
28 cu ft French Door Refrigerator
on October 12, 2016
Posted by: MarylinT
from Gardner, KS, USA
Expertise:Expert
Over the years I have owned many refrigerators. As my old one began to show signs of a needed retirement after eleven years, I began shopping around. After looking in multiple locations I narrowed the search to two Samsung models the 24 and 28 ft French Door models. I elected to go with the 28 ft model because of it's construction; with extra lighting, the lower freezer drawers set up and an upgraded cool select pantry drawer. I particularly like the guide in the pantry drawer and recommend adding a second one like I did. I am looking forward to many more years of Samsung performance.
Pros: well built
Cons: include second pantry guide
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
An okay product.
on October 17, 2016
Posted by: ButterBalto
from Monticello, FL 32344, USA
Expertise:Intermediate
This fridge is probably the greatest fridge I had yet. It had bright light that light up my kitchen. It also store much more stuff than my old fridge. A little thing I'm sad about is that the fridge section on the first drawer is not sealed. It allowed stuff to move around if there was enough force to move it. I guess I would just want something to keep everything separated.
Pros: Bright display, Inexpensive, much more room
Cons: Too big, opening the door on both side stop the ice machine, was not section of to my liking
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US