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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Ice Maker
on February 25, 2018
Posted by: KWRJR
from Orange Park, FL 32073, USA
Expertise:Intermediate
Quite unhappy with icemaker - for the cost of this thing, the ice maker should not be such a problem. Makes ice, for while, then quits. Had warranty service twice - now need to call again. Poor design. My suggestion - purchase an appliance with the ice maker in the freezer compartment of the frig (like a side-by-side), not in the frig portion. Placing the ice maker in the frig portion allows for ice distributor on the door, but requires a special compressor to freeze water in the frig unit. We have to freeze ice trays to have ice in the house.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello KWRJR,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker makes ice and then quits. We apologize for the inconvenience this has caused you, especially since there has been a repair service twice. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444295
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker makes ice and then quits. We apologize for the inconvenience this has caused you, especially since there has been a repair service twice. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444295
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker
on May 7, 2018
Posted by: thutch937
Ice Maker constantly freezes and has never worked what I would consider satisfactory.The refriderator is beautiful and I really like the space but this ice maker issue has been a mess.We've had it replaced before the warranty went out and as soon as the warranty ran out it broke AGAIN.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi thutch937,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Clumping ice cubes and Small ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432437
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Clumping ice cubes and Small ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432437
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
This product has a major flaw
on May 31, 2018
Posted by: KG21
from Holden, MA, USA
I purchased this product in 2014 and it worked well until this year. About 3 months ago, I noticed a rubbing noise coming from back of fridge. I pulled everything out of fridge and removed back panel. Large amount of ice buildup causing fan to hit the ice was the noise I was hearing. Melted ice with hairdryer and put everything back. I can deal with this if it happens every 3 1/2 years. WRONG!! A month later ice had built back up again. Pulled everything out and melted ice again. A month later, ice built up again. I researched this problem and it appears to be a common problem with Samsung french door refrigerators. Most people comment that repairmen are not able to fix problem. In fact, there is a class action lawsuit against Samsung because of these defective refrigerators. I will never buy Samsung again. Very disappointed.
Cons: Did not meet expectations, Poor quality, unreliable
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
FlexZone good/Ice bad
on July 26, 2018
Posted by: PatBMaine
from Gorham, Maine
Expertise:Expert
We have had this refrigerator for 3 years. We bought it when building a new house.
I like FlexZone which we use for cheesed and meat, so we keep it cold. The ice maker isn't very good. We get crushed ice even when asking for cubed. It jambs and is difficult to remove the ice tray. We just had to defrost the Twin Cooling fans because they iced up. It was a major production, involving removing all the food and shelves. My husband had to use a bad amatur video on how to get the bottom shelf out. I could not have done it myself. We are in our early 60s and this is not the refrigerator for our future. I liked it when we bought it because the handles where easy on my arthritic hands. That was a bad thing to base it on.
I like FlexZone which we use for cheesed and meat, so we keep it cold. The ice maker isn't very good. We get crushed ice even when asking for cubed. It jambs and is difficult to remove the ice tray. We just had to defrost the Twin Cooling fans because they iced up. It was a major production, involving removing all the food and shelves. My husband had to use a bad amatur video on how to get the bottom shelf out. I could not have done it myself. We are in our early 60s and this is not the refrigerator for our future. I liked it when we bought it because the handles where easy on my arthritic hands. That was a bad thing to base it on.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Rafael, Samsung Care , July 27, 2018
Hi there! Thanks for being part of our family, I'd like to help here. Please open this link: https://bit.ly/2K1K9vN which can help you get cubed ice from the ice dispenser. Also, this link will be helpful: https://bit.ly/2nPwlLu that can assist you with the ice tray. Keep in mind that your unit needs to have the right temperature which is 37 °F (3 °C) for the refrigerator and 0 °F (-18°C) for the freezer compartment for best performance. For more assistance, feel free to contact us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free calling: 1-800-SAMSUNG
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free calling: 1-800-SAMSUNG
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
3
Great but needs some attention to detail
on August 6, 2018
Posted by: rehabbers
from Jacksonville, FL
Expertise:Intermediate
We bought this refrigerator 1 3/4 years ago. There is always always always room for everything. It's spacious and I can always find room. But you can't remove the utility drawers without removing the shelves on the door, so you clean them in place. Okay, adjust my cleaning. Make sure the wonderful drawer above the freezer is closed well; ours sometimes doesn't. Okay, check on the drawer. Now, our ice cube maker seems to freeze over from time to time. Can't get ice cubes, and have to take a hair dryer to it to unfreeze the mechanism. There must be an air leak somewhere. Okay, periodically unfreeze the ice cube maker. Other than that, it's a great refrigerator.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Jefry, Samsung Care, August 29, 2018
Hi there, I'm excited to see you like how spacious it is, and I surely want to help you with those symptoms you're experiencing. Firstly I'll leave a link here https://bit.ly/2IXPOmY about removing the crisper drawers. Here https://bit.ly/2PcMt6a you'll find a few steps you can follow, so that door closes properly. Ultimately, check this link https://bit.ly/2NuFJ3c about the ice maker symptom.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
Wouldn't chill below 42 degrees most of the time
on August 24, 2018
Posted by: SillyMe18
from Morton, IL
This fridge had service seven times in less than six months, each time replacing parts, it ran between 42-45 degrees much of the time (temperature of water in a glass, various locations in fridge). The ice maker would drip and freeze up in a large mass in the back of the ice machine. The temperatures throughout the unit would vary greatly. They replaced the ice maker, the fan, and many, many other parts. Eventually, we replaced the whole unit with another brand.
Each time they come to repair, I would have to completely empty fridge, often needed to throw away food that could have gone bad by being over 40 degrees, the process was tedious and frustrating! I've never been more frustrated with an appliance!!
Each time they come to repair, I would have to completely empty fridge, often needed to throw away food that could have gone bad by being over 40 degrees, the process was tedious and frustrating! I've never been more frustrated with an appliance!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 22, 2022
Hello SillyMe18,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your Reference Ticket Number: 1144625221
Thank you, and stay safe!
-Angelica
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your Reference Ticket Number: 1144625221
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Poor design
on August 26, 2018
Posted by: lizineaston
from Easton, Pa.
Expertise:Intermediate
I have had this refrigerator for about10 months. I love the freezer and the middle drawer. I Refrigerator part is very poorly designed. There is only 1 shelf on door that will handle quarts and half gallons on the right side. Only the left side the door shelfs are useless because the won't hold anything worthwhile because of the icemaker. Very poor design.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, May 25, 2022
Hi lizineaston,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces you needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28hmedbsg-aa/RF28HMEDBSR.pdf
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536305
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces you needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28hmedbsg-aa/RF28HMEDBSR.pdf
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536305
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Ideal refrigerator for those who love to cook!
on August 28, 2018
Posted by: CarolinaSouthernBelle
from Tampa, FL
Expertise:Expert
We absolutely LOVE this refrigerator!!! After years of owning a side-by-side which was so difficult for us to find anything without moving every item in front, we selected this wonderful addition to our kitchen! Not only does it look beautiful, it performs above and beyond our expectations. We are able to organize each section so that we can find exactly what we need in a moment and the dual temperature controls are excellent. We noticed that our produce lasts much longer than previously.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US