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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Great idea but poor design
on September 3, 2018
Posted by: Andycray
from Frederick
Expertise:Intermediate
We have had this refrigerator for 4 years. We love the design but are sick and tired of having to defrost the ice maker EVERY 3 months. Samsung service is very difficult to set up. We have have a national service company come out and they said what everyone else has been saying....you need to defrost it . I thought we bought a frost free refrigerator but I was wrong. They say this has been solved but I haven’t seen or heard anything. Maybe a recall or a consumer report investigation should be in order.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
BEST EVER
on September 3, 2018
Posted by: Carmine18
from Springfield, MO
Expertise:Expert
We have had this model for almost a year and it is wonderful! Food temps are perfect, the ice maker works great. It is well lit, and very spacious. Well made, and very happy we made the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker problems
on September 10, 2018
Posted by: DaveSO
Expertise:Intermediate
Ice maker frosting up and preventing ice from dropping. Would give 5 stars but ice maker has limited use and just chip away frost to keep working.
Features
4
Performance
2
Design
2
Value
3
Response from Samsung USBy ^Rafael, Samsung Care, September 14, 2018
Hello there! Let me help you here. Follow the instructions on this link: https://bit.ly/2NfGqkM to prevent frost from forming up around the ice chute and by clicking on this link: https://bit.ly/2nPwlLu you can avoid building ice up in the ice bucket. If you don't see any difference, get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Ice Maker
on September 12, 2018
Posted by: Troy R
from St Louis
Expertise:Intermediate
Great refrigerator except the Ice maker bin was always too small and would run out often. Now the ice maker has quite completely after less than three years. For such an expensive appliance I expect much more durability.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Jefry, Samsung Care, September 13, 2018
Hi Troy R, I understand your point, and I'd like you to contact us and give us more details about your experience with this ice maker so we can provide you with possible solutions. You can reach out to us through one of this channels:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk
on September 15, 2018
Posted by: bboyle1919
from Liberty Lake, WA
Expertise:Expert
Ice maker has not worked for 2 years. As soon as the warranty expired we had issues with the ice maker. I have to break up block of ice every 2 days. Leaks water on the floor.This is a known issue yet nothing is done. This will end up being a very expensive garage fridge.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello bboyle1919,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator makes a block of ice every two days, and there's water leaking on the floor. Your feedback will help us improve the quality of the products we sell. We apologize for the inconvenience this has caused you, and we're here to help.
Attached is a link to the troubleshooting guide you can try for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For leaking water, the link below contains information on what to do when it happens to your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144380497
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator makes a block of ice every two days, and there's water leaking on the floor. Your feedback will help us improve the quality of the products we sell. We apologize for the inconvenience this has caused you, and we're here to help.
Attached is a link to the troubleshooting guide you can try for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For leaking water, the link below contains information on what to do when it happens to your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144380497
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Rust, in just days
on September 22, 2018
Posted by: 3rdsun
from Frederick, MD
Expertise:Expert
Its big, its expensive, it was only bought less than 30 days ago to complete a kitchen make-over. And all the doors on the exterior have rust on them. All over, and its pitting so it won't come off. I've tried to wipe it down with a damp cloth as recommended, but the rust fills the cloth and doesn't come clean.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Ross, Customer Care, April 20, 2022
Hi 3rdsun,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. 4-Door French Door Refrigerator in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144423927
^Ross
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. 4-Door French Door Refrigerator in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144423927
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Near impossible to clean!
on September 25, 2018
Posted by: SLTR
from TN
Expertise:Intermediate
I like everything about the fridge except - if you need to clean the bottom shelf, it’s nearly impossible to take out. And once you actually get the shelf out, you still have to struggle to get the glass out so you can clean between the glass and the plastic. If I had it to do over again, I probably wouldn’t buy this model just for that reason.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello SLTR,
Thank you for reaching out. We appreciate you letting us know that you're having difficulty cleaning this Samsung refrigerator. We apologize for the inconvenience this has caused you, and we're here to help.
Attached are the links to a guide containing information about a plan for keeping your Samsung refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
You may also refer to pages 30-31 of the user manual for additional information on cleaning your Samsung refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144379264
-Angelica
Thank you for reaching out. We appreciate you letting us know that you're having difficulty cleaning this Samsung refrigerator. We apologize for the inconvenience this has caused you, and we're here to help.
Attached are the links to a guide containing information about a plan for keeping your Samsung refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
You may also refer to pages 30-31 of the user manual for additional information on cleaning your Samsung refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144379264
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Installation
on October 3, 2018
Posted by: Maggie in PA
from Leechburg, PA
Expertise:Intermediate
On 10/2/18 I had this refrigerator delivered after ordering it on 9/5/18. The refrigerator Water and Ice does not work, The refrigerator is set to 38, but the actual temp is 58, and the lights in the refrig are not working. Very disappointing when I waited for a month to receive this refrigerator. Obviously, there is an installation problem and it will take three more days to have someone come out to do an "installation check". Shouldn't that have been done when delivered?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 5, 2018
Hey Maggie, I understand how frustrating this experience has been for you but it does sound like you were able to get in touch with the correct people to help you get this resolved. Your business means a lot to us. Thank you for being a valuable Samsung customer. ^Michelle
Written by a customer while visiting Samsung US