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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Horrible Ice Maker
on October 5, 2018
Posted by: Jacsook
from Louisville, Ky
We've had ours less than two years and the ice maker has already gone out. It never worked great seeing that it took forward to spit out ice cubes, but now it's doing nothing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Jacsook,
Thank you for bringing this to our attention. We understand how inconvenient it is to have an ice maker in your Samsung refrigerator that has already gone out less than two years from purchase. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368546
-Angelica
Thank you for bringing this to our attention. We understand how inconvenient it is to have an ice maker in your Samsung refrigerator that has already gone out less than two years from purchase. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368546
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Great Storage - Bad Ice Maker
on October 5, 2018
Posted by: Str8fan
from Greenwell Springs, LA
Expertise:Intermediate
We bought this refrigerator 2 years ago. Since purchasing it I have had to have the ice maker repaired 3 times and about to schedule the 4th. The ice maker keeps freezing up. It will leak water into the glass before the ice comes out. Then after doing that for awhile it freezes up. Was recommended by a friend not to purchase because of the ice maker problems but did so anyway. Wish I had purchased another brand.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello Str8fan,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator keeps freezing up, and water has been leaking for two years from purchase. We understand how inconvenient it is, especially when you have had three repairs already. Our goal is to ensure you get the best value for your money, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a video link to learn more about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144372593
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator keeps freezing up, and water has been leaking for two years from purchase. We understand how inconvenient it is, especially when you have had three repairs already. Our goal is to ensure you get the best value for your money, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a video link to learn more about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144372593
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible refrigerator
on October 10, 2018
Posted by: Needs ice
from Flirida
Expertise:Expert
I purchased this refrigerator two years ago and the ice maker stopped making ice shortly after the first year. Samsung does not stand behind their product even though they know this refrigerator has had ice making problems for years. Do not buy this piece of junk unless you don’t care about ice or you have money to waste on repairs!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hey, I appreciate you taking the time to leave this review and bring this to our attention. Your review will help us learn and grow as a company. I value your opinion as a Samsung customer. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Ice block
on October 19, 2018
Posted by: Anonymous
from Houston, TX
Expertise:Intermediate
The ice maker continually freezes a block of ice, and locks up. I've had to take our apart, many times, to melt away the blockage. The rest of the refrigerator is good.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello Candido_Rivera,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator continues to freeze a block of ice and locks up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144376338
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator continues to freeze a block of ice and locks up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144376338
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Refrigerator Fan Freezes
on October 19, 2018
Posted by: PatfromMaine
from Southern Maine
Expertise:Expert
We bought this 3 years ago because I liked the feel and it had good reviews. I despise this refrigerator. We have had to take the inside apart 3-4 times this year to deice the Twin Cooling fans. Yes it has been a humid summer, for Maine, but this is ridiculous. I would have to call a service person each time if my husband wasn't handy and found YouTube videos on how to get in to fix it. We are taking it apart for the 4th time this year and realized we haven't taken a picture of how bad it get. I wouldn't recommend this refrigerator to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 20, 2022
Hi PatfromMaine,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator needing to be deiced because of frost build-up. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144423230
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator needing to be deiced because of frost build-up. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144423230
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and design
on October 31, 2018
Posted by: Anonymous
from Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I received the product 3 weeks ago and just loved it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent layout of shelves and drawer.
on October 31, 2018
Posted by: Jay19711
from Sparta, NJ
Expertise:Beginner
[This review was collected as part of a promotion.] Excellent product and design. Even when there is an issue, Samsung’s reps rectify it immediately.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very, very pleased....but
on October 31, 2018
Posted by: TjB123
from Weldon, IL
Expertise:Expert
[This review was collected as part of a promotion.] Cools and freezes flawlessly. Doors don't open all the way...they have a stop that makes it awkward in our kitchen (5-7° more would've worked wonders and still been able to stay flush). You must make sure left hand door is seated in closed position, if that is the only side you open, by pressing in in slightly. It does not close on it's own. Glass tops over crisper drawers either a) aren't removable for cleaning or b) require extreme force (that I am afraid to apply) to remove. A nice red meat accident took me HOURS to clean around the lip/glass. Ice maker is awesome (I really don't know how it keeps up, as small as it appears to be) and the crushed ice dispenser is light years ahead of any other we have seen or owned. Extremely quiet and trouble free in 6 months of operation so far. We would purchase again. So the positives of this refrigerator far surpass the small drawbacks.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US