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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Excellent Appliance, Great features.
on October 31, 2018
Posted by: GGZUAZO
from Glen Allen, VA
Expertise:Expert
[This review was collected as part of a promotion.] After weeks of research and multiples places showcasing the options, we ended up buying this because offers amazing features like water dispense, have the compartments we need and the finishes are incredible. Performance and energy savings are great as well, I notice it on my lower energy bill.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great buy!
on October 31, 2018
Posted by: JJMacAttack
from Layton, UT
Expertise:Intermediate
We bought this fridge about a year ago now. It has been a great purchase. We love the pull out middle door and freezer. They provide great space. We also love the setup of the interior of the fridge. It provides places that are more than adequate for everything we buy.
The one thing that has surprised me is that the water filters (used with the ice maker and water dispenser) are quite expensive ($50) and only last between 4 and 6 months before the light comes on to replace it again. We have ultimately decided to follow the instruction booklet to circumvent the filter altogether to lower our costs.
Overall, this is a great fridge and we love it! We wouldn’t hesitate to buy it again.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and worth it.
on November 1, 2018
Posted by: Vk2reus
from Rochester NY
[This review was collected as part of a promotion.] This refrigerator is huge. Has awesome storage space. We use the slide out drawer for our daughters stuff so she has her own mini fridge. It has an alarm that tells you when your door is to long. Great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Refrigerator!
on November 1, 2018
Posted by: cothrent
from Damascus, Arkansas
Expertise:Intermediate
I have had this refrigerator just over a year now and my wife and I love it! My wife is disabled and has to use a power wheelchair and she can reach what she needs to inside and outside this refrigerator. The water filter is in a very convenient location and easy to change when it is time to change it!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dont do it
on November 4, 2018
Posted by: Triplesamsung
from Maryland
Expertise:Intermediate
Refrigerator was not even a year old and the ice maker does not work properly. Some times it makes ice and some times it does not. Had to buy an ice maker for the side because we could not rely on this brand new refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Triplesamsung,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work correctly after a year. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help fix the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368151
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work correctly after a year. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help fix the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368151
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Evaporator constantly ices over, ice maker jams
on November 8, 2018
Posted by: keroppilee
from California
Expertise:Expert
This is a piece of garbage. The evaporator constantly ices over forcing me to remove the cover and defrost it. I don't have time to remove all the food, take off all the covers, and defrost the ice on a weekly basis. My 100$ refrigerator has had no problems over 10 years and this $2000 piece of trash is falling apart less than 5 years after I bought it. The ice maker constantly jams from ice not coming all the way out or the ice maker frosting over. Google these issues and you'll see they're very common. Design flaws.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 8, 2018
I definitely understand your concerns. Your opinion is valued and used to make improvements as needed. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1138629028.
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
• Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
• Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Icemaker Issues
on November 9, 2018
Posted by: TKeenze
from Owasso, OK
Expertise:Intermediate
Love everything about this refrigerator except the Icemaker. Ours quit working (I think it really needed defrosting, but no way to do that and keep things cold in the rest of the fridge. Icemaker was replaced. Still doesn’t work. Have been buying ice for 4 months now.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, June 6, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139867986.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6776
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6776
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Machine & Refrigerator Replaced within 2-years
on November 19, 2018
Posted by: GB01
from Greensburg, PA
Expertise:Expert
Glad we purchased an extended warranty, ice machine died within 2-years. Parts & labor were over $700 covered by warranty. New ice maker lasted 2-months. Told this was a common issue with this refrigerator. Received a check for the purchase price minus the extended warranty. Not worth the aggravation, will never purchase another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 19, 2018
Thank you for taking the time to provide your feedback. Samsung values your opinion and by sharing your experience we are able to improve the experience for all. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US