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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
I really like this
on November 24, 2018
Posted by: Patzy1
from Central FL
Expertise:Expert
I bought this refrigerator 3 years ago and I really like all the features, especially the drawer and bottom freezer. It took awhile to get used to water dispenser and I still have to place a glass directly under the dispenser for the ice or it spews all over the kitchen floor. What is most annoying is that the handle on the freezer keeps coming off. In addition, the settings between the water and ice change on their own and makes a ding to announce.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 29, 2019
We appreciate the great feedback you provided about your new fridge. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Fridge needed repair within 18 months
on November 26, 2018
Posted by: Utamatt
18 months in. Overall the fridge is great, but we have started to experience issues with the ice maker we has caused issues to freezer below. Not what you would expect with such a new product
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139043617.
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great space and features!
on November 28, 2018
Posted by: Trucker4
from Reisterstown, MD
Expertise:Intermediate
I bought this the other day and received it today and I couldn’t be more happier with the space it has and how beautiful it looks in my kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 21, 2019
Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Very nice and quiet
on December 2, 2018
Posted by: FireGuy12
from Maryland
Expertise:Intermediate
This is a great refrigerator freezer with one exception. There needs to be an open ice bucket that is removeable so you can dump iceinto a cooler our counter top ice bucket.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
FireGuy12 , thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Won't make ice / manual defrost every 6 months
on December 2, 2018
Posted by: shawnner
from Potterville, MI
Expertise:Expert
Ice maker and rear of refrigerator freeze up every six months and need unloaded and unplugged for 24 hours every six months. You heard it right...SAMSUNG has offered this as the sole solution for this unit since 2014 WITHOUT providing an actual fix. Do a few google searches before buying this unit. We are attempting to have a lawyer take this on as a civil suite since there are thousands of us.
Also note: I purchased all kitchen and laundry appliances. My Samsung washer needed its first repair at 6 months and a 2nd at 24 months. My Samsung Dishwasher doesn’t clean well (I pre-wash everything) and leaves dishes soaking wet (I turn cups, mugs etc on their side to drip dry, then unload 30 minutes later)
Also note: I purchased all kitchen and laundry appliances. My Samsung washer needed its first repair at 6 months and a 2nd at 24 months. My Samsung Dishwasher doesn’t clean well (I pre-wash everything) and leaves dishes soaking wet (I turn cups, mugs etc on their side to drip dry, then unload 30 minutes later)
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
refrigerator good. ice maker really poor design
on January 19, 2019
Posted by: judybeth
from oregon
Expertise:Intermediate
im very happy with the refrigerator. however the ice maker was poorly designed and constantly a problem. there is a class action suit against it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Ice Maker & Won't De-ice
on January 22, 2019
Posted by: Hate R Sm sng
from Los Angeles, CA
Expertise:Expert
The fridge constantly freezes over in the ice maker and will not produce ice. The back of the fridge needs constant de-icing about once a month. Will NOT produce the advertised amount of ice, no where near 10lbs a day!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Refrigerator
on January 28, 2019
Posted by: Mija87
from Washington State
Not really a good review because we've only had it for two weeks. I can say, we really enjoy the features and spaciousness of our newest appliance. Everything works as advertised.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 30, 2019
Mija87, It is a wonderful thing when your expectations and product performance meet. Thank you for choosing Samsung {Insert!} Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US