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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Junk ice maker
on February 2, 2019
Posted by: joebob40
from Maryland
Expertise:Intermediate
I have had trouble with ice maker on and off twice the ice maker was replaced 1st time while under warranty second time my extended was just about up now the ice maker needs to be reset just about every week and now the ice bucket is broke frost builds up so much in the ice maker i have to remove it with a hair dryer once a month .Payed too much money for all this
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139117279.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on February 2, 2019
Posted by: Marie_777777
from Georgia
Expertise:Intermediate
We bought this fridge about 3 years ago, and have had to have it repaired 6 times so far! So glad we purchased the extended warranty, or we'd have spent as much as the unit is worth in repairs alone. Only good thing I can say is that at least it never stopped cooling.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2019
777777, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great Fridge Until now
on February 6, 2019
Posted by: Elgreco
from Atlanta, GA
Expertise:Expert
I have the fridge for about a year. Everything is working just fine and my kids love it, easy to access everything. BUT now I have an issue with the ice maker. It freezes over and therefore no now ice can be produced. I had the temp at 0F and then I turned it to 1F and it is still doing it. I hope I can find a solution soon.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, February 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139137454.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great Fridge, Terrible Ice Maker
on February 7, 2019
Posted by: PaddyNT
from Woodbridge, VA
Expertise:Expert
We’ve had this refrigerator for nearly two years now. We love the storage space, the versatility in adjusting shelves and drawers, the door-in-door, and the water and ice through the door. The downside is the ice maker. We use it daily, but the ice gets jammed up before it falls into the bin and we have to break it up at least once every two weeks. Of course, the ice maker started failing when we were just out of warranty.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, February 8, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139136790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139136790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on February 24, 2019
Posted by: Marv5
from Texas
Expertise:Intermediate
Bought this 3 months ago. It’s very noisy, makes popping noises and the ice maker has already gone out & needs to be replaced.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Marv5,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator is noisy and the ice maker does not work, which needs replacement. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the guide that you can check containing information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below is a video link you can check to know what noises your Samsung refrigerator makes and why.
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a troubleshooting guide for reference for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368227
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator is noisy and the ice maker does not work, which needs replacement. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the guide that you can check containing information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below is a video link you can check to know what noises your Samsung refrigerator makes and why.
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a troubleshooting guide for reference for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368227
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Do you really have to turn off the water
on March 4, 2019
Posted by: ckeen100
from Orlando, FL
Expertise:Expert
Do you really have to turn off the water to change out the water filter? With my old Samsung, very similar to this one, the filter was in the back top shelf and just twist it out and twist in the new one. A few drips on the shelf but didn't have to pull the whole thing out from the wall to turn off the water.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, March 6, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
i. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL
Thank you for being a part of the Samsung family! ^Cat
i. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
CONSISTENT PROBLEMS
on March 7, 2019
Posted by: SHAY W
Expertise:Beginner
ICE MAKER HAS BEEN REPLACED THREE TIMES
ICE TRAY MYSTERIOUSLY CRACKED
BNOWMAKING A BUZZING SOUND
ICE TRAY MYSTERIOUSLY CRACKED
BNOWMAKING A BUZZING SOUND
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Won't survive 8 years
on March 19, 2019
Posted by: Anonymous
from Ellijay, GA
At first we really like our Samsung 4-Door, particularly the middle drawer. But now in its 8th year, the ice dispenser broke, then the compressor failed, and now it won't cool below 50 degrees. We're on our third repair attempt to restore cooling. We've lived out of our old refrigerator in the garage for the past 30 days and it's looking like it will take another couple of weeks before (if?) the Samsung is fixed. Also, no local repairmen are willing to work on a Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 26, 2019
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US