 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Ice Maker
on March 24, 2019
Posted by: sgnormo
from charleston sc
Expertise:Intermediate
Have owned this unit for years. The biggest problem is how the icemaker has ice build up around the cube tray.
The water filter change causing me having to have a new water filter housing installed.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
ice maker is junk
on March 24, 2019
Posted by: big cat
from nebraska
Expertise:Intermediate
i like the fridge but the ice maker is complete junk, at just over a year old it started leaking water on the floor coming from the ice maker and runs down the ice shoot.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your {UNIT}, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139482766.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker junk
on April 2, 2019
Posted by: Kgta
from Silsbee, Tx
Expertise:Intermediate
I bought this fridge in 2015 and was wonderful UNTIL the piece of junk of an ice maker started freezing up. Now it freezes up and I have to defrost it often. Also the outside dispenser leaks water that is coming from the ice maker. I think I would NEVER buy another fridge that has the icemaker within the refrigerator.....it should be in the freezer......I may never buy another Samsung again!!!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139602297.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Not good for ice lovers
on April 4, 2019
Posted by: Molly6410
from Vancouver, WA
Expertise:Intermediate
We got the refrigerator about a year ago. We have struggled constantly with the ice maker. The ice gets stuck dropping into the tiny bin where it depositors from the tray. This makes getting the bin out nearly impossible. You then have to slide your hand with some of object to break up the ice chunk that has developed in the way back of the bin chute. This happens every other day or so. The bin of ice even when full does not provide more than three glasses of ice, so be prepared in the summer to buy extra bags of ice to have on hand for when you need it. The rest of the fridge is fine for the most part. The stainless steel is constantly needing wiped down from smudges. And the ice dispenser constantly drips from ice melting in the chute. If I could return it I would. In a heartbeat.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 12, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to us.
I would love to talk to you more about this situation and assist you
with getting service set up. Please feel free to reach out to me
directly via one of the following options and reference ticket number #1139594328.
Also please use the link below for an article on cleaning your
stainless.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
i. Clean the Stainless Steel Refrigerator: http://bit.ly/2Sou3B9
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to us.
I would love to talk to you more about this situation and assist you
with getting service set up. Please feel free to reach out to me
directly via one of the following options and reference ticket number #1139594328.
Also please use the link below for an article on cleaning your
stainless.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
i. Clean the Stainless Steel Refrigerator: http://bit.ly/2Sou3B9
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Icemaker terrible
on April 18, 2019
Posted by: Farm wife
from Springfield, Ky
Expertise:Expert
I love the features on this refrigerator but the icemaker is terrible. It constantly freezes up, requiring gouging out the frozen ice or using a hair dryer to melt it. It seems to be from moisture entering the icemaker from the refrigerator section. It appears that the ice maker is not adequately sealed from the warmer refrigerator air. I would not buy another one until I could be sure this design flaw has been fixed.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139639893.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung refrigerator ice maker
on May 1, 2019
Posted by: Perrycjr
from OKC
Expertise:Intermediate
Samsung refrigerator ice maker multiple problems and was deemed unrepairable. Great refrigerator except for the ice maker .
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139744108.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3806
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3806
Written by a customer while visiting Samsung US
Customer Rating
2
Good til it isn’t.
on May 19, 2019
Posted by: FrozenFedUp
Expertise:Intermediate
Worked fine for a year or so, but this model’s fan gets iced up due to a design defect. I cleared the ice and it ran again for a couple of months before the ice built back up. It’s a terrible design, and apparently this is a problem for all fridges of this model. Don’t waste your time or money.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139804445.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5274
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5274
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer beware
on May 31, 2019
Posted by: Unhappy 421
worst ice maker of any refrigerator we've ever owned. constantly freezes up. replaced once and the new one did the same thing. this is a known issue according to other reviews i've read.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, June 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139853229.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6310
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6310
Written by a customer while visiting Samsung US