 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
two that don't work
on June 6, 2019
Posted by: chippy2222
i have two refrigerators that do not properly function. this model ice maker keeps freezing up, the other model has had four control panels burn out. i would not recommended.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139874950.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6997
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6997
Written by a customer while visiting Samsung US
Customer Rating
4
2 yr. life on ice maker
on June 9, 2019
Posted by: Grandma777
2 years in and ice maker is freezing solid. have to buy a new one already. very disappointing.
other than that i love this refrigerator.
other than that i love this refrigerator.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, June 10, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139884652.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7058
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7058
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful failure
on June 9, 2019
Posted by: Atl123
beautiful design that fails on a regular basis,the refrigerator/freezer periodically stop cooling because the coils freeze over preventing the fan from turning due to design flaw.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 11, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139892368.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7299
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7299
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Ice Maker Design
on June 24, 2019
Posted by: mhpboston
from 33573
[This review was collected as part of a promotion.] i’ve had to purchase 4 ice cube maker assemblies, 1 drive assembly and 1 holding tray assembly. i have to perform manual defrosting every 1 to 3 months with a hair drier.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139969140.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8872
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8872
Written by a customer while visiting Samsung US
Customer Rating
4
Subpar water and ice dispenser
on June 29, 2019
Posted by: Tritoon
from Happy Jack, Az
[This review was collected as part of a promotion.] fridge is very efficient and works well except the water and ice dispenser which is awkward to use and ice flies all over while dispensing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, July 2, 2019
Using the ice Dispenser
Place a glass underneath the ice dispenser and push gently against the dispenser lever with your glass.
***Make sure the glass is in line with the dispenser to prevent the ice from bouncing out.***
This information can be found on page 24 of the user manual. To download a copy of the user manual and to view all specifications, please follow this link http://bit.ly/2TwBOpb. Thank you for being a part of the Samsung family. ^Cat
Place a glass underneath the ice dispenser and push gently against the dispenser lever with your glass.
***Make sure the glass is in line with the dispenser to prevent the ice from bouncing out.***
This information can be found on page 24 of the user manual. To download a copy of the user manual and to view all specifications, please follow this link http://bit.ly/2TwBOpb. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Plastic door bins break
on July 2, 2019
Posted by: meag2
from Alabama
the bins break under normal use conditions. cheap plastic. i had more explanation but character limits prohibit me from sharing an actual review. well played, samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Leaks and ice maker is suspect with freezing up
on July 9, 2019
Posted by: Anonymous
have had the appliance for almost 3 years now.
nothing but icemaker freeze up jams and leaks along with major internal leaking
if that part doesnt freeze solid it runs out all over the kitchen floor
nothing but icemaker freeze up jams and leaks along with major internal leaking
if that part doesnt freeze solid it runs out all over the kitchen floor
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10334
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10334
Written by a customer while visiting Samsung US
Customer Rating
1
Biggest mistake ever
on July 10, 2019
Posted by: Kaymar2010
from Hawthorne ca
[This review was collected as part of a promotion.] had it about three yrs it was great til we installed the ice feature it's been nothing but problems. ice maker leakes requires defrosting also fridge stops cooling constantly. food always goes bad.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 18, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140074600.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10969
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10969
Written by a customer while visiting Samsung US