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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Nothing but trouble
on December 20, 2019
Posted by: DanielleinLA
from Los Angeles
ice maker broke, still broken. ice formed inside the fans of the fridge. flexzone drawer broke. now entire fridge is freezing & all the food & drinks are ruined.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 23, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing this link with information that addresses your concerns:
• Refrigerator or Freezer Cooling Issues: http://bit.ly/2Eg3RFE
J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer. ^Cat
• Refrigerator or Freezer Cooling Issues: http://bit.ly/2Eg3RFE
J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Great Refrigerator as long as you don't want ICE
on December 22, 2019
Posted by: Jude P
[This review was collected as part of a promotion.] overall i like the french door refrigerator & drawer, what i cannot deal with is the poorly designed ice maker which constantly freezes up and must be chipped out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140957857.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Written by a customer while visiting Samsung US
Customer Rating
3
Look around first
on December 28, 2019
Posted by: Danny
only allowed few words. daughters lasted 4 years, then to recycler. ss ceo didnt bother to answer letter. mine ok at 11 months. cant remove glass for cleaning. mold/ bacteria breeding.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Danny,
Thank you for reaching out. We appreciate you letting us know that you can't remove the glass for cleaning. We apologize for the inconvenience this has caused you. We're here to help.
Below is a link to the guide containing information about removing or replacing Samsung refrigerator bins, shelves, and drawers.
https://www.samsung.com/us/support/answer/ANS00063107/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144366263
-Angelica
Thank you for reaching out. We appreciate you letting us know that you can't remove the glass for cleaning. We apologize for the inconvenience this has caused you. We're here to help.
Below is a link to the guide containing information about removing or replacing Samsung refrigerator bins, shelves, and drawers.
https://www.samsung.com/us/support/answer/ANS00063107/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144366263
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on December 29, 2019
Posted by: Mark
this product is not worth the money. the icemaker is housed in the refrigerator and constantly freezes up. now it no longer works.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141003250.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst appliance I have purchased
on January 2, 2020
Posted by: Beth Anne
same as the others. ice maker frozen over constantly. now the fan is frozen. need to replace. do not buy.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 3, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141027636.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Faulty ice maker
on January 6, 2020
Posted by: Tami
i have had the ice maker repaired on this 2 times and the last guy said if it messed up again it would need to be replaced. of course it just goes out of warranty.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 7, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141057108.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK
on January 14, 2020
Posted by: Anonymous
from Appleton, WI
do not buy!!!! i purchased a samsung rf28hmedbsr refrigerator roughly 14 months ago from best buy and the ice maker is complete junk. we've attempted to fix it many times w/o any success.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 15, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141109894.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Broken ice maker
on January 15, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] great fridge but the ice maker has been broke a year after we got it!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 16, 2020
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141116373.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US