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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Not Worth the Money
on January 20, 2020
Posted by: dan862
useless ice maker, froze up in one year, the french doors are off by a 1/4 inch, impossible to keep exterior clean, and now the french door flapper is broken. stay away!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141147021.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 22, 2020
Posted by: Rick
after 3-4 years, fan broke one month out of warranty, temp not displaying actual temp in fridge, lost all food, ice maker always had issues from the start. very disappointed with this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 24, 2020
I definitely understand your frustrations, Rick, as you have indicated the issue that has developed with your ice maker. You are a valued customer and your experience matters to us. I would love to talk to you more about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141362912.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Icemaker Ever
on February 22, 2020
Posted by: Tony B
bought this product in 2017. ice maker freezes over and stops working. constantly need to defrost it. progressively gets worse until it no longer functions, ever again. stick to producing cell phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 24, 2020
I definitely understand your frustrations, Tony B. You are a valued customer and your experience matters to us. I would love to talk to you more about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141362459.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker
on April 16, 2020
Posted by: Trenton
as with everyone else my ice maker has started to leak and have ice build up.. you would think that samsung knowing it has a problem would recall and fix it!!!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on April 27, 2020
Posted by: TJEJ
from MO
bad investment nothing but trouble since the day i bought
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
I understand how frustrating it can be when results and expectations do not meet! If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142129098.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator ever
on May 12, 2020
Posted by: Unhappybuyer
from California
[This review was collected as part of a promotion.] there is was a laud noise, we had massive ice buildup behind the cooling area then ice maker is always leaking i don’t know if is supposed to be good for only three years. so disappointed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 15, 2020
Hi, Valued Customer! Your experience matters to us. I would like to speak with you more about the issues you have indicated and assist by determining what steps can be taken to address the ice maker concern with your Samsung 4-Door French Door Refrigerator. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141897295.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your Samsung experience. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your Samsung experience. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on May 25, 2020
Posted by: Sharon
from Illinois
[This review was collected as part of a promotion.] hasnt worked right since it was a few months old. very disappointed in this product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hello! Thank you for sharing your experience. Please, contact us. We'd love to resolve any concerns that you may have. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142450553 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142450553 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Icemaker quit working
on May 27, 2020
Posted by: Pen22
[This review was collected as part of a promotion.] if you want a really great looking fridge that’s big with a lot of useless space and an ice maker that constantly freezes up and dumps water on you when you try to get ice, this is for you.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Here is a troubleshooting link that will help resolve your ice maker concerns https://bit.ly/2E8dWWN ^Ty
Written by a customer while visiting Samsung US