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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Nothing but issues and costly to fix
on June 2, 2020
Posted by: Home owner
from NH
ice maker always freezes up, back of frig freezes up and i have had to pay for apliance repair twice in less than two months. time to buy a different refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Thank you for sharing your Samsung experience with us! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is ruined. Poor design!
on June 4, 2020
Posted by: GESWHO
from Chicago
fridge is 6 years old. ice maker has not worked properly since beginning. huge ice ball over and over again. service bulletin #asc20170602002 shows 7 different fixes that need to be done.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 12, 2020
We greatly appreciate you letting us know about your concerns and we'd love to further assist! Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142316166 . ^Ty
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142316166 . ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker
on June 6, 2020
Posted by: JASON P
[This review was collected as part of a promotion.] the unit looks great and keeps my food cold, thats it. its extremely noisy, constantly leaks water and ice maker is terrible. product keeps cracking and leaking. dont buy
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 24, 2020
Hello! Thank you for reaching out to us with your concerns and we'd love to help! Here are links that'll help resolve the leaks https://bit.ly/3lforbK and noises https://bit.ly/3gn6Afj that you may be experiencing with your Samsung refrigerator. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
4
Buy it on sale
on June 24, 2020
Posted by: TruckerJrod
from Massillon, OH
[This review was collected as part of a promotion.] we bought ours approximately 1 year ago, these are our thoughts a year in.
first, we love the touch screen controls on the left door. controls are easy to use. flex zone drawer is great for soda cans and cheeses. freezer is ok for a weeks worth of food, any more and you'll need a dedicated freezer in the basement or garage. power cool mode is great for power loss recovery. only complaints are ice maker doesn't keep up and during summer ice melts in box as it is stored in fridge, and light scratches won't come out of stainless steel panels.
buy this unit on sale, it's not worth full price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Design Flaw
on August 5, 2020
Posted by: MARTIN STGEORGE
i normally don't write reviews but after waiting 2 1/2 hours on the phone with samsung i thought i would share my experience. i bought this unit back in jan 2019, was delivered a month later and roughly 7 months after that the ice machine started freezing. i thawed it out and for the next 8 months or so i am de-thawing it every 2 weeks on average. i finally call to have a service rep come out and it is out of warranty. so now i have a fridge that is worth less then the one it replaced (its ice maker still works and its over 10 years old). in a nutshell my business can go elsewhere from now on. this is a known error and many people have this problem, in other words a fatal design flaw that they keep shipping to customers.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
We appreciate you shedding some light on the situation. I apologize for this inconvenience this has caused and we will continue to improve our products for future experiences. Thank you for taking the time and the leap of faith with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Could be great but it has a major flaw
on September 9, 2020
Posted by: Fabian
i love the size and design. but the ice maker keeps breaking down. and now it's stuck and won't come out.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
We would need to look into this concern at your best convenience to help resolve this dilemma. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
PIECE OF JUNK
on October 20, 2020
Posted by: FRUSTRATING CUSTOMER
from 22003
i got this 28 cu. ft. french door refrigerator with coolselect pantry™ in stainless steel approximately 3 years ago. i constanly had issues with ice maker that has iced build-up. luckily we bought the extended warranty and the repairmen had came out 3 times to fix the same issues. side note, we also bought 82 inches samsung tv 2 1/2 years ago and the pbc board has to be replaced. i will never buy another samsung appliance again. junks!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, October 21, 2020
I appreciate you bringing this to our attention on your concern. If you run into any more problems, please feel free to contact us, using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142544008
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142544008
Written by a customer while visiting Samsung US
Customer Rating
2
Size and space is good
on January 7, 2021
Posted by: Hate it
from Arlington GA
ice maker keeps freezing up and it take forever to get technician. three times is a little much for a icemaker to not work. size and space inside is a plus.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, January 8, 2021
We're happy to hear the unit has enough space. I hope we get this issue solved for you as soon as possible. If you need instant updates on your service ticket, feel free to contact our Social Media team for assistance. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142822366
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142822366
Written by a customer while visiting Samsung US