 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Disappointment
on January 22, 2021
Posted by: Massie
from tucker, ga
I have had nothing but issues with this refrigerator from the ice maker freezing up to the back panel, water under the crisper drawer and hours and hours of unthawing for it to work properly. I do not recommend after my experience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 25, 2021
Thank you for alerting us to this concern. If you have any questions or require further assistance; You can use the information below to contact our Social Media Team. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142884092
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142884092
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty ice maker.
on January 24, 2021
Posted by: JShoum
i am happy with the refrigerator as a whole. the ice maker however, is another story. it is poorly designed causing the unit to freeze up. this causes us to shut it off and remove the maker unit. as it thaws in the sink, the hair dryer comes out and time warp 1960 happens. thaw the darn thing and clean up the watery mess.
this is suppose to be frostless. i know and have also read that many others with this model are experiencing the same thing. samsung knows there is a problem but as of yet not had a recall. look, you make great money on them and that is fine. but when a flaw like this happens, you have to step up to the bar and take care of it. unless i receive a letter with acknowledgement of the problem and a resolve on samsung, i will not purchase another product or this brand again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, January 25, 2021
If you have already tried troubleshooting for the fridge, we can look into other options. Why don't you try contacting us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142880391
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142880391
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted less than 5 years
on February 13, 2021
Posted by: Cubanz28
from Santa Clarita, CA
model rf28hfedbww
ice maker frozen in less than a year and then within 4 years the upper section condenser completely freezes over. unfortunately it is something that can be replaced but not what i expected as far as dependability. rather than fixing it i went back to an american built product and didn't even bother making it a garage backup.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, February 15, 2021
We admire you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Thank you for your time. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Find a different brand
on February 25, 2021
Posted by: Kristi78
from Nebraska
this is the worst fridge i have ever owned. the ice make freezes up constantly and then the fridge makes a really loud humming noise. samsung is aware that these are faulty and refuses to do anything. read the reviews. so many complaints. stand behind the product you make or get out of the business!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, February 26, 2021
We have a few options that may resolve your concern. Depending on your situation, we can go over those alternatives with you. For assistance, please contact our Social Media team for help. Thank you! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143011568
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143011568
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Icemaker
on February 27, 2021
Posted by: Poor design
had the icemaker replaced under warranty. then it failed again. constant ice build-up. terrible design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
I am sorry you had to go through this. I wish there were more options for us to take to resolve your concern. Unfortunately, we can only recommend contacting a service center. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
don't buy this refrigerator
on April 10, 2021
Posted by: Jack
from Whittier CA
i purchased this refrigerator 5- 6 years ago. not cooling down. technician tell me i need to purchase new one. is going to cost too much money to fix it.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 12, 2021
Im sorry to hear this about your fridge, jack. I know it can't be easy to have to deal with a unit failing. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Ok for a few years...
on May 1, 2021
Posted by: Russ
from 45140
then the ice maker started freezing over. if i don't do a hard thaw every 3 weeks, i am totally frozen over. in addition the temperature readings are totally inaccurate. we has freezer items thaw when the display said 0 degrees farenheit. it resets when unplugged, but that is a nuisance task for a "premium" refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, May 3, 2021
Hey, Russ. Thank you for bringing your concern to our attention. I know this must be hard for you to deal with. We want to see your fridge back working again. To attack this problem, try doing the troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If this doesn't fix the issue. We may need a service center to take a look at the French Door. To find the nearest one in the area, you can use the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Will not buy a Samsung fridge ever, ever again
on May 19, 2021
Posted by: Alex
we bought our house last year, it came with this samsung fridge. we have had nothing but problems with ice build up in the back of the fridge. we have to constantly, each and every week, almost every day, run the fridge defrost. what happens if you don't, well the fridge interior temp climbs higher and higher until it's not longer a fridge at all. our interior temps are hitting 50 deg f (we put our own thermometer inside) . only a matter of time before we get sick. do not buy this fridge, even if it's free. this is a known defect. my entire family had samsung fridges, all of them had the same problem. will samsung send someone to fix this manufacturing defect, of course, as long as you pay. just fed up.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 20, 2021
Sorry to hear this about your refrigerator. I know this must be frustrating to go through. Alex, your opinion is important to us, and we don't want our customers to worry about defrosting the ice maker every week. I wish we had more options to resolve your concern. Unfortunately, contacting a service repair would be the best way to go about fixing this. You can find one by using the link below. ^Pat.
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US