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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Its serval problems with it.
on June 21, 2021
Posted by: Tina
from Dallas, TX
my ice maker went out 3 times. my warrenty expired and my refrigerator will not keep my food cool. i cant keep milk or cheese in there. i have to unplug it once a month to keep it cool. until im able to buy another one.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
Tina, your concerns are important to us, and we want to see your refrigerator cooling again. I want to bring to your attention that we offer a 5-year warranty for the sealed refrigeration system for parts and labor for this model. You can find the full details of the warranty in the link here: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA. The technician would have to verify the issue to confirm the warranty repair. If you have questions about the warranty. You can talk with us by using the information below. Thank you! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143450911
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143450911
Written by a customer while visiting Samsung US
Customer Rating
2
IceMaker
on June 22, 2021
Posted by: KarJe
when i first bought this refrigerator, i thought i was going to love it. however, the ice maker has become a thorn in my side. i paid a lot for this item and in less than 4 years i have no other choice but to replace it because i have had enough. i will never purchase a samsung refrigerator again nor let anyone that i know put themselves through this!! very disappointed
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
It sounds like you have been dealing with this for some time now, so I can definitely relate to how you are feeling right now. There are a couple of options we can go about helping you. If you need a guide on troubleshooting your ice maker; You can use the link here: https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough. If you would like for us to look into your concern. We would be happy to chat with you. Just contact us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143454433
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143454433
Written by a customer while visiting Samsung US
Customer Rating
1
bad experience
on June 22, 2021
Posted by: Steffen
from Youngsville, NC
we bought this refrigerator 2 years. after ends of the warrenty some parts are broken. we can not adjust the temperatue for the flexzone, the light for the freezer does not work anymore
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
Hey, Steffen. It sounds like you are having some trouble controlling the temperature. I would like to inform you there is a 5-year warranty for the refrigeration system of the unit. You can find the full details of the warranty in the link here: https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA. If you have any questions for us, feel free to contact us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143453653
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143453653
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on June 23, 2021
Posted by: Junk
do not buy. looks lovely but poorly engineered. rear vents ice up. cannot melt. water drips on internal shelves, thereby creating dangerous mold. manually force defrosting ineffective. local servicemen will not touch a samsung. see various you tube videos attesting to design flaws, service issues, and class action lawsuit. frig was ok for first few years before progressively deteriorating. now only 6 years old and about to be replaced. complete garbage.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 24, 2021
Posted by: Junk
from Los Angeles, CA
First review was censured/rejected! Without any justification. Incredible! Do not buy. Device looks great but is poorly engineered. Rear vents ice up. Cannot be melted. Water drips on internal shelves, thereby creating dangerous mold. Food must be thrown away. Local servicemen refuse to work on Samsung refrigerators. Repeat: Do not buy
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 26, 2021
Posted by: Junk
from Los Angeles, CA
Garbage. Water leaks. Does not keep items cold in warm weather. Condensation - ruined food - mold - drips everywhere. Do NOT buy Samsung refrigerators.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 28, 2021
It sounds like you are dealing with a lot of problems with your refrigerator. I can understand why you are so upset. To help with this concern, we may need more information. Since water leakage and the fridge not cooling. The issue can range from the refrigerator not being leveled to the rubber seal being damaged. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143468728
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143468728
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy
on July 3, 2021
Posted by: Anonymous
from PR
https://www.classaction.org/media/samsung-service-bulletin-ice-maker.pdf?fbclid=iwar2bh_jy47tt1xxecxg-ivkhm1dsqgafadia7jvmu1yn6dkghrwlgac5jpa
ice maker ice build up and
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi Manuel Ortiz,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to see something unusual about our appliances, especially if there is ice buildup. We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403703
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to see something unusual about our appliances, especially if there is ice buildup. We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403703
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Looks nice... works poorly
on July 16, 2021
Posted by: Regrett rob
this fridge i loved. absolutely loved. then the issues started. ice maker quit one day. started freezing. then i found out from friends the issues with these models. nearly all of their models have issues and poorly made equipment inside. lots of users have the same issue and samsung is refusing to consider it a defect issue. when everyone has the same issues across years of products it has more than a hiccup. i wish they would put out better quality material and appliances. their reputation on the line and their expectations should be of customer satisfaction. i'd pay more for better quality and a product they would back fully.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, July 19, 2021
You make an excellent point about quality. We hear and understand our customers' concerns. We try to handle these types of matters on a case-by-case basis. And handle it with the care and attention it deserves. If there is any way for us to turn this negative experience into a better one; We would be happy to do so. For help, just talk with our Social Media team. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143528271
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143528271
Written by a customer while visiting Samsung US