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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Poor Ice Maker Design
on July 23, 2021
Posted by: Kevin
from Argyle, Tx
after only one year the ice maker started to freeze up. they are sending a tech out at there cost for labor and parts. warranty expired two years ago
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
3
Response from Samsung USBy Pat, Samsung Care, July 26, 2021
I see; thank you for sharing your experience. Our customer'
s feedback is very important to us. I know this process can be a headache sometimes. So if you have any questions about the repair. Feel free to contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143550416
s feedback is very important to us. I know this process can be a headache sometimes. So if you have any questions about the repair. Feel free to contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143550416
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker problems
on August 9, 2021
Posted by: carsama
from irvine/CA
the ice maker needs to be redesigned.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, August 10, 2021
Thank you for bringing this issue to our attention. I know this must be hard for you to deal with. To help with your ice maker. To help get your unit back working correctly, try taking a look at the link below's troubleshooting steps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Negative 5 stars! DO NOT BUY!!
on August 15, 2021
Posted by: Roxanne B
from Wimauma, FL
bought this model may 2017. the icemaker went out about a year after. the ice maker was worked on and/or replaced twice. it constantly freezes over. you have to completely remove the ice bin, and chip off the ice that freezes around the ice maker. you cannot shut the ice maker off if you want to use the water dispenser. now the fridge is leaking! the water froze the bottom drawer inside the fridge which then cracked. water leaks out the bottom of the fridge and ice is building up on the freezer door! the ice maker issue is well known with samsung. these issues have been going on since 2014! there is a class-action lawsuit pending right now. they have refused to fix this issue and continue to send out defective ice makers in their products. buyer beware!!
Features
2
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Ice buildup…
on September 3, 2021
Posted by: Kate R
from IL
just another disappointed customer with another samsung fridge that gets ice build up. worked great for a few years and then started making loud noise when fan was running. ice builds up and you have use a hair dryer to melt ice so noise stops. you shouldn't have to defrost a frostless refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 6, 2021
You're right; You should not have to defrost your refrigerator so often. Thank you for bringing this unfortunate concern to our attention. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Avoid - Ice Maker will not last
on September 26, 2021
Posted by: JamesABC
from Houston, TX
i have to completely defrost the ice maker every month or sooner so that the ice does not freeze up. i have started using ice trays. unit was fine during the first 2 years of ownership. last 2 years it has had this problem with no solution.
Features
5
Performance
3
Design
1
Value
4
Response from Samsung USBy Pat, Samsung Care, September 27, 2021
I understand how this must make you feel and am sorry you have to go through this. Thank you for sharing this concern with us. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on October 19, 2021
Posted by: robS
had the fridge for a year with no problems. after that, the ice maker would freeze up all the time. can't go more than two days without it freezing up. tried a forced defrost as well as a full defrost many times, still garbage. by far, the worst money i've ever spent on an appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 20, 2021
Thank you for bringing this to our attention. I know it must be tough to have to defrost your ice maker so often. If you have already tried troubleshooting the unit. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money
on November 1, 2021
Posted by: farmdog
fridge worked great for awhile, then the freezer started getting alot of ice build up. after doing some research online, it's a common problem. consumers spend way to much money to deal with these problems. we have everything samung, appliances, tv, sweeper etc.. might be time to rethink brands.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 1, 2021
Thank you for taking the time to bring this to our attention. I know this must be frustrating to deal with the ice maker not working correctly. I have some troubleshooting steps that might help you with this concern. Just heading to the link below for assistance. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Flawed ice maker
on November 30, 2021
Posted by: Jeremy
from Lafayette, LA
the ice maker design is flawed. everyone i know with this model has the same problem. it freezes up and requires defrosting every two weeks to function. repair quote is almost 1/3 the cost of the appliance. to the dumpster. will not buy another samsung fridge. ever.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
I'm sorry to hear how your experience has gone with the refrigerator. We here at Samsung can understand and respect your decision not to continue with service. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US