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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Waste of Money. Do Not Buy
on December 5, 2021
Posted by: Chad
from Richmond, VA
First issue i had was less than 2 years after, of course the warranty expired. Fridge/freezer temperatures arent accurate. and as of about a week ago my freezer decided it prefers to stay at about 55+ degrees and my food all went bad and water piled up in the freezer. Would not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Chad,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator temperature issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Cooling issues with refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413420
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator temperature issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Cooling issues with refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413420
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible icemaker
on December 17, 2021
Posted by: BigShooter
while we like the layout of this appliance (fridge upper and nice drawer is appreciated) the icemaker has been continually problematic ever after being repaired once before. water leakage, ice dams, wet watery ice are what you get here. my other samsung (side by side) is awesome, so i think the product design on this is just a lemon.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 17, 2021
I can see how hard you have tried to get this resolved with the ice maker. I understand how you must feel about this situation. If you are still running into problems with the ice maker. Please try reaching out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143991639
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143991639
Written by a customer while visiting Samsung US
Customer Rating
1
A refrigerator that would actually work
on March 12, 2022
Posted by: Lisa
i have this refrigerator and have had nothing but problems with it since i got it. the ice maker always freezes over and will not put ice out at all. shelves are hard to remove for cleaning.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, March 15, 2022
Thank you for leaving this feedback for us. Your opinion is important to us and I can see where you are coming from. To help you deal with this concern with your ice maker freezing over. Try taking a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Do not recommend
on March 28, 2022
Posted by: Derek
ive written several reviews and they never seem to bet posted..here we try again.
looks great, keeps things cold, ice maker is horrible, water dispenser works sporadically. look at another model, or another brand.
looks great, keeps things cold, ice maker is horrible, water dispenser works sporadically. look at another model, or another brand.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, March 31, 2022
Hi Derek,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help resolve your ice maker issue on your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have also included the user manual link below. Please click on the link and turn to pages 34 - 35.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Your Samsung refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353601
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help resolve your ice maker issue on your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have also included the user manual link below. Please click on the link and turn to pages 34 - 35.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Your Samsung refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353601
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker is terrible
on April 14, 2022
Posted by: Fernando
since we bought it we have experience condensation to the point where we have to defrost it at least once a week. right now it stopped producing ice completely. really bad design.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
5
Response from Samsung USBy Ross, Customer Care, April 14, 2022
Hello Fernando,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
28 cu. ft. 4-Door French Door Refrigerator in Stainless Steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
How to maintain Icemaker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Product manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144402744
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
28 cu. ft. 4-Door French Door Refrigerator in Stainless Steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
How to maintain Icemaker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Product manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144402744
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Need to defrost every 2 months
on July 2, 2022
Posted by: Heather
we have had this model for three years, and the interior is not staying consistently cool, getting as warm as 50-60 degrees even though it's set at 34. it makes an annoying buzzing noise, and we have to defrost it about every two months at this point. even when the fridge is working, the ice maker jams up regularly. we have had a (expensive) service person look at it, which helped for about 5 months, but we are now back to fully defrosting every two months. it's dangerous to have a fridge that isn't consistently cool enough, though it's maddening and unsustainable to have to consider buying a new large appliance when this one should still work. according to many other sources online, this is a significant problem with this model for many, many people.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker does not work
on August 20, 2022
Posted by: epinjw
from Sewell, NJ
love the refrigerator, but, the ice maker freezes up and samsung knowes there is a problem and does not take care of the problem. i can not see me buying another samsung appliance again
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi Epinjw,
Thank you for reaching out to us. We apologize that the ice maker freezes. I completely understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker maintenance:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144829259, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for reaching out to us. We apologize that the ice maker freezes. I completely understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker maintenance:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144829259, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes over
on September 4, 2022
Posted by: Cmic
i would not recommend buying a samsung fridge. the ice maker freezes over. i've tried thawing it with a blow dryer and it will help for a week or two, but then it starts freezing again. even tried turning ice maker off, buying a different ice maker, and filling the samsung but it will still freeze up.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, September 5, 2022
Hi Cmic.
Thank you for your review. We apologize for the inconvenience if the ice maker was over-freezing, which was less than ideal and did not meet your expectations. We are always here to help.
For the ice maker to work properly, water pressure of 20-125 psi (138-862 kPa) is required.
I shared the link "Ice Maker is not Working" and selected "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice.
You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144880990) when you message us to help our team pull up your information.
Have a great day.
Melardo
Thank you for your review. We apologize for the inconvenience if the ice maker was over-freezing, which was less than ideal and did not meet your expectations. We are always here to help.
For the ice maker to work properly, water pressure of 20-125 psi (138-862 kPa) is required.
I shared the link "Ice Maker is not Working" and selected "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice.
You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144880990) when you message us to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US