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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Junk
on October 9, 2022
Posted by: Never again
from San Diego, CA
Left upper door is rusting out. Ice maker unit replaced three times and is once again dead. This has been a huge disappointment.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, October 11, 2022
Hello,
We appreciate your review of your overall experience with your Samsung refrigerator's door and ice maker, and we'll be glad to look into this for you.
The below link is the user manual for your model. See pages 30-31 for information on maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
I've also included a video link to learn more about cleaning your Samsung refrigerator's door.
https://www.youtube.com/watch?v=ZaguMbi4pzA
You may refer to the links below for your refrigerator's ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145019804) to help our team pull up your information when you message us.
Thank you!
-Angelica
We appreciate your review of your overall experience with your Samsung refrigerator's door and ice maker, and we'll be glad to look into this for you.
The below link is the user manual for your model. See pages 30-31 for information on maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
I've also included a video link to learn more about cleaning your Samsung refrigerator's door.
https://www.youtube.com/watch?v=ZaguMbi4pzA
You may refer to the links below for your refrigerator's ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145019804) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE
on October 19, 2022
Posted by: Meghan
from Texas
Terrible ice dispenser design. Freezes constantly. Loud buzzing. Stay away from Samsung!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 19, 2022
Hi, Meghan.
Thank you for sharing your review of your ice maker. Listed below are the links for assistance.
The link to the troubleshooting for an ice maker that has frozen over is as follows:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
These links can be used to learn more about the noises your fridge is making and how to fix it:
https://youtu.be/cain2xjBCQE
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Thank you for sharing your review of your ice maker. Listed below are the links for assistance.
The link to the troubleshooting for an ice maker that has frozen over is as follows:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
These links can be used to learn more about the noises your fridge is making and how to fix it:
https://youtu.be/cain2xjBCQE
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
worst appliance i have ever had
on November 25, 2022
Posted by: Luke
it broke after 4 years of use and repaired two times so far ,I am ganna dispose it.
Response from Samsung USBy Carrie Galvan, SEA Care, November 25, 2022
Hi Luke,
Thank you for your review. We would love to discuss your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Thank you for your review. We would love to discuss your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance
on December 30, 2022
Posted by: Disappointed
from Bc, Canada
We have had the fridge for 5 years and it has been nothing but problems. Ice machine was constantly freezing up and the the water line was also freezing up several times per day. Asked several appliance repair people to fix it and they all said that it isn’t worth repairing and to discard of it and buy a different brand. Will never purchase a Samsung fridge again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 3, 2023
A working ice maker is essential to have ice-cold drinks. Let's go ahead and check your settings.
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice maker is not working/Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I have also shared the required site location.
Select a site that:
• Has a solid, level surface without carpeting or flooring that may obstruct ventilation
• Is away from direct sunlight
• Has adequate room for opening and closing the door
Please check this link to your user manual for details. Turn to page 18.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice maker is not working/Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I have also shared the required site location.
Select a site that:
• Has a solid, level surface without carpeting or flooring that may obstruct ventilation
• Is away from direct sunlight
• Has adequate room for opening and closing the door
Please check this link to your user manual for details. Turn to page 18.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on January 3, 2023
Posted by: Samsung Hater
from Orchard Park, NY
This product is less than worse! I have had nothing but issues with it since I purchased it 2 years ago.
I will never again purchase a Samsung appliance again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 3, 2023
Good day!
We'd love to talk to you more about your refrigerator and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
We'd love to talk to you more about your refrigerator and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
4
Broken icemaker
on January 4, 2023
Posted by: Disappointed
from Vacaville CA
Bought new, Great refrigerator but ruined by poor icemaker. no longer makes ice. Unfortunately I can find no ice buildup in the icemaker so I can only assume it’s something mechanical.very disappointed as I have all Samsung appliances in my kitchen
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Hard Pass. Always broken.
on January 9, 2023
Posted by: Mnicholl88
from Kansas
Like everyone else. Ice maker froze up, constant defrost problems.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 12, 2023
Good day, Mnicholl88.
We want you to enjoy ice-cold water using your ice maker.
If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG.
Have a wonderful day!
—Vannesa
We want you to enjoy ice-cold water using your ice maker.
If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker not working
on January 18, 2023
Posted by: amit
from brookhaven pa
I have had nothing but issues with the ice maker... i have had samsung come out several times to fix it ..
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 18, 2023
We want to ensure that the ice maker on your refrigerator works as it should, Amit.
To operate the ice maker properly, a water pressure of 20-125 psi (138-862 kPa) is required.
Here are links and videos about:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
To operate the ice maker properly, a water pressure of 20-125 psi (138-862 kPa) is required.
Here are links and videos about:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US