 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Don't Buy
on January 27, 2023
Posted by: samsunghater
from USA
This fridge is a piece of crap. Ice maker is garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 27, 2023
Hello there.
To have ice-cold drinks, a functioning ice maker is necessary to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
To have ice-cold drinks, a functioning ice maker is necessary to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker issue
on January 29, 2023
Posted by: Eliza
from Memphis, Tennessee
Overall it’s good . If I didn’t have to fight with the ICE MAKER . The tray would get stuck because a block of ice would prevent it from coming out . Eventually I could see that ice block would just grow with time .
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, February 1, 2023
We understand it is important to have a working ice maker to help us have cold beverage during the hot summer days. Let us help you with this, Eliza.
If your ice bucket is stuck and won't come out, don't try to force it too hard.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense, see page 74.
https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (90675696) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
If your ice bucket is stuck and won't come out, don't try to force it too hard.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense, see page 74.
https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (90675696) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
on February 2, 2023
Posted by: mike
Since Day 1 have had ice maker issues. Funny we bought it because the amount of ICE the salesman said it made in a day. Had the whole icemaker replaced worked for about 30 days back to no ice and freezing up. Now I have a loud fan noise and whole refrigerator seems to be warmer than normal. Ticket number 4169558569 to resolve. I will not be buying a Samsung to replace unless they recall this one.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Leo, Samsung Care, February 7, 2023
Hi mike,
As always, we are here to help you with your experience with this Samsung refrigerator and its ice maker.
I have shared related Samsung videos that can help with your ice maker.
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
I have also shared Samsung links below that can help.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
There are a few steps that you can take as well found on pages 34 - 35 of this model's user manual below.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145427071 to help our team pull up your information.
Leo
As always, we are here to help you with your experience with this Samsung refrigerator and its ice maker.
I have shared related Samsung videos that can help with your ice maker.
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
I have also shared Samsung links below that can help.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
There are a few steps that you can take as well found on pages 34 - 35 of this model's user manual below.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145427071 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid like the plague.
on February 8, 2023
Posted by: CartmanUK22
from Houston, TX
The ice maker stopped working out of warranty and Samsung didn't want to fix it despite being a known manufacturing issue that resulted in a class action lawsuit. We replaced it with a newer model with a different kind of ice maker that had a similar issue out of warranty yet is not part of said lawsuit. Done with Samsung, they claim they make quality appliances but ours have been anything but.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, February 13, 2023
We understand that the ice maker is one of the crucial parts of a refrigerator, CartmanUK22. We'll be glad to help!
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145447019) to help our team pull up your information when you message us.
Thank you!
-Angelica
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145447019) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
No Ice
on March 26, 2023
Posted by: Mike
Bought 7 years ago and have had to replace ice maker 8 times....still does not work. Of to buy new refrigirator.
Response from Samsung USBy Carrie Galvan, SEA Care, March 27, 2023
Hello there,
Thank you for your review.
We would love to talk about your fridge's ice maker to figure out how we can best help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for your review.
We would love to talk about your fridge's ice maker to figure out how we can best help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Constant Problem
on March 30, 2023
Posted by: Frustrated Samsung Owner
from Charlotte County, Fl
Do NOT buy this poorly engineered product. There's known icemaker and cooling coil heater issues that plague the product. I'm now researching how to tear the refrigerator cooling coil apart because of a known heater coil issue that keeps the fridge portion from cooling properly. Stay away from Samsung refrigerators because they don't stand behind them.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
(click to see the video)
Response from Samsung USBy Carrie Galvan, SEA Care, March 30, 2023
Good day.
We aim to provide the best quality product and service for everyone.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
This guide will show you how to level your fridge and make minor leveling adjustments to save energy and prevent potential cooling issues, noises, and leaks.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
We aim to provide the best quality product and service for everyone.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
This guide will show you how to level your fridge and make minor leveling adjustments to save energy and prevent potential cooling issues, noises, and leaks.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Left door stays open, unless FIRMLY shut
on April 5, 2023
Posted by: RVSrvs
Unless you FIRMLY close the left hand door. It remains open. Food gets warm. I’ve had this refrigerator for about two years, and I say: “I hate this refrigerator.” 3-5 times a week. I intentionally swing the door shut, and it does not close. I return, a bit later and it hadn’t latched. The need to FIRMLY shut it interrupts my cooking continually. I have gotten so messed up by this that I am now boycotting all Samsung products. Do they not do any usability testing? This shortcoming would easily indicate something about ALL Samsung products.
Oh, and the ice maker is the slowest EVER. But it ices up frequently, so I don’t know which is more irritating.
Response from Samsung USBy Carrie Galvan, SEA Care, April 6, 2023
We understand that a refrigerator is one of the vital home appliances, RVSrvs. We're here to help!
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the link below for more details.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the link below for more details.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator I've ever owned
on April 16, 2023
Posted by: Mook
from Marion AR
Ice maker freezes solid. The water filter started leaking about a year after purchase. Now the fan has stopped working on the refrigerator section.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, April 17, 2023
We know how crucial it is to have a perfectly working refrigerator for daily needs, Mook. We're here to help!
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher leaking. Depending on where the leak comes from, we will show you what steps to take to find the cause and keep it from happening again.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher leaking. Depending on where the leak comes from, we will show you what steps to take to find the cause and keep it from happening again.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US