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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice maker NOT working
on April 18, 2023
Posted by: Funkywag
I bought this refrigerator and it worked fine until recently. It started doing exactly what everyone said theirs was doing and not making ice. The ice maker freezes over and has to be thawed for it to work again. It then only works for about a day before it happens again. This means the ice maker does not work and from all of the feedback I've seen online, it should be a recall. How can a company that usually makes quality products, not make this right? People spent their hard earned money on a product and we want it to work. This makes me NOT want to buy anything that Samsung makes. It's a real let-down.
Response from Samsung USBy Carrie Galvan, SEA Care, April 19, 2023
Hello,
The ice maker is one of the most used parts of the refrigerator, which should work correctly. Let us help!
A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
The ice maker is one of the most used parts of the refrigerator, which should work correctly. Let us help!
A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Drawer went out
on May 8, 2023
Posted by: Dirkx13
from Grundy center, ia
Our flex zone draw stopped showing the temperature and we are unable to select between options. Now it freezes the items that we have in the drawer and is ruining so many items. This happened right after we just had someone hear to fix the ice maker and it went out of warranty. We had so many issues. What a disappointment and a waste as we have had it for approximately 3-4 years I believe. For this amount of money it should last way longer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 9, 2023
Dirk, let's go ahead and have the refrigerator back on track.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for tips.
The items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Yuri
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for tips.
The items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Yuri
Written by a customer while visiting Samsung US
Customer Rating
2
Great except for ice maker
on May 20, 2023
Posted by: jmcohen
from Atlanta, GA
We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, May 22, 2023
Greetings,
All we want is to get you assisted with your ice maker.
Frost is created when water freezes. So let's examine the location of the frost and what we can do to stop it from happening again. Please check the link below and the hyperlink included for leveling the fridge for possible fixes.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
All we want is to get you assisted with your ice maker.
Frost is created when water freezes. So let's examine the location of the frost and what we can do to stop it from happening again. Please check the link below and the hyperlink included for leveling the fridge for possible fixes.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Awful!
on May 24, 2023
Posted by: HateThisAppliance
from North Port Fl
Ice Maker died after a couple of years. It's too expensive to get it repaired so living with ice cube trays which I have to fill every day. Water is leaking out all over the kitchen floor. Would not recommend this appliance.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 25, 2023
Hi there,
Let us see what we can do to improve your experience with the fridge.
To help check and improve your ice maker experience, please see the link and watch the full video and click the hyperlinks (remove the water filter, and replace the filter)
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here are some details to help determine the cause of the leak and how to fix and prevent it from happening again. Please see the link and watch the full video below.
Leaking Ref / Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Let us see what we can do to improve your experience with the fridge.
To help check and improve your ice maker experience, please see the link and watch the full video and click the hyperlinks (remove the water filter, and replace the filter)
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here are some details to help determine the cause of the leak and how to fix and prevent it from happening again. Please see the link and watch the full video below.
Leaking Ref / Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Water leaks and spoiled food
on June 26, 2023
Posted by: spoiledfood
from Michigan
I loved the look, lighting and size of the fridge at first. Then within a year, the fridge started to leak on the floor. After that, the back condenser would ice, then melt into the drawers in the fridge. Soggy food had to be thrown out. Then the Fridge temp kept rising and all the food would spoil fast. Medicine had to be thrown out as well.
Found out MANY people have same issue. Doing a temporary fix then looking for new fridge that is reliable.
Found out MANY people have same issue. Doing a temporary fix then looking for new fridge that is reliable.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Leo , Samsung Care, July 3, 2023
Greetings!
We are here to help as best as we can with your experience with this Samsung refrigerator.
I have shared a Samsung link below that will help with leaks on your refrigerator model. We encourage you to watch the embedded video in full. You may skip steps 1 and 2 since those steps are for different refrigerator models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
To help with your experience with the refrigerator not cooling enough, please visit the links shared below. We as well encourage you to watch the embedded video in full.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
To supplement the link shared above about the refrigerator not cooling enough, I have shared a link below to make it easier for you to know the recommended refrigerator setting.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
I also have shared this model's user manual link below. Please turn to page 36 for additional things to check.
https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf
Should you need more assistance with this refrigerator in leaking and cooling, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145969157 to help our team pull up your information.
Leo
We are here to help as best as we can with your experience with this Samsung refrigerator.
I have shared a Samsung link below that will help with leaks on your refrigerator model. We encourage you to watch the embedded video in full. You may skip steps 1 and 2 since those steps are for different refrigerator models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
To help with your experience with the refrigerator not cooling enough, please visit the links shared below. We as well encourage you to watch the embedded video in full.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
To supplement the link shared above about the refrigerator not cooling enough, I have shared a link below to make it easier for you to know the recommended refrigerator setting.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
I also have shared this model's user manual link below. Please turn to page 36 for additional things to check.
https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf
Should you need more assistance with this refrigerator in leaking and cooling, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145969157 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this fridge
on July 17, 2023
Posted by: Adam H
from Cleveland, Ohio
This came with the home I purchased fridge was <1 year old at the time, there are a lot of design flaws in this refrigerator. I would recommend you stay clear of this. The issues I've experienced are as follows:
1) The ice maker has never worked since I've moved in
2) The temperature sensor has a 7F degree offset
3) The Twin cooling freezes over, and constantly soaks the two drawers and bottom shelf melted water
4) After defrosting the fridge after a week it no longer gets down to temperature. It's set at 34F and only reaches, 48F on temperature sensor, 55F thermometer reading.
1) The ice maker has never worked since I've moved in
2) The temperature sensor has a 7F degree offset
3) The Twin cooling freezes over, and constantly soaks the two drawers and bottom shelf melted water
4) After defrosting the fridge after a week it no longer gets down to temperature. It's set at 34F and only reaches, 48F on temperature sensor, 55F thermometer reading.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 21, 2023
Hi Adam H,
We are here to help with your Samsung refrigerator model.
Below are links that can help with your ice maker and temperature experience. The first link shared is for your ice maker experience. We recommend watching the video in full and skipping step number 3 since it applies to certain models.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This second and third link will help with the temperature difference, it will also provide the recommended refrigerator temperatures. We recommend watching the full video embedded with the third link.
What temperature should I set my Samsung refrigerator to?:
https://www.samsung.com/us/support/answer/ANS00080450/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
The fourth link below will help with leaks in the refrigerator. You may skip steps number 1 and 2 since it applies to certain models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146045857 to help our team pull up your information.
Leo
We are here to help with your Samsung refrigerator model.
Below are links that can help with your ice maker and temperature experience. The first link shared is for your ice maker experience. We recommend watching the video in full and skipping step number 3 since it applies to certain models.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This second and third link will help with the temperature difference, it will also provide the recommended refrigerator temperatures. We recommend watching the full video embedded with the third link.
What temperature should I set my Samsung refrigerator to?:
https://www.samsung.com/us/support/answer/ANS00080450/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
The fourth link below will help with leaks in the refrigerator. You may skip steps number 1 and 2 since it applies to certain models.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146045857 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT waste your money on this fridge
on July 21, 2023
Posted by: TL550
We've had this fridge for 5 years and have had nothing but issues from the start. Constantly freezing over, leaking, you name it.. and now it won't cool at all. The only positive thing I can say is I love the flex zone drawer. I'm hopeful I'll find that feature on a different brand though, because there's a 0% chance I'll ever buy another Samsung appliance.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 26, 2023
Greetings!
We also love the functionality and flexibility of the FlexZone drawer of this Samsung refrigerator model and feel where you are coming from when a refrigerator is operating opposite to your expectations.
Let us help you with your refrigerator. Please visit the Samsung link shared below to help with your experience. We encourage you to watch the embedded video in full as well.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please turn to page 34 of this model's user manual for additional steps to take.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Should you need more assistance with cooling this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146064841 to help our team pull up your information.
Leo
We also love the functionality and flexibility of the FlexZone drawer of this Samsung refrigerator model and feel where you are coming from when a refrigerator is operating opposite to your expectations.
Let us help you with your refrigerator. Please visit the Samsung link shared below to help with your experience. We encourage you to watch the embedded video in full as well.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please turn to page 34 of this model's user manual for additional steps to take.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Should you need more assistance with cooling this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146064841 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
ice maker sucks
on July 23, 2023
Posted by: berg
worst ice maker ever. even when it is not frozen. which is seldom.
Response from Samsung USBy Melardo, Samsung Care, August 22, 2023
Hi Berg,
We can imagine your experience with the ice maker. Let us enhance its functionality.
We would be happy to speak to you directly to discuss more about your refrigerator ice maker and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146182938, to help our team pull up your information.
Have a great day.
Melardo
We can imagine your experience with the ice maker. Let us enhance its functionality.
We would be happy to speak to you directly to discuss more about your refrigerator ice maker and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146182938, to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US