 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Terrible Product
on July 28, 2023
Posted by: Frustrated Homeowner
from Michigan
We have had this refrigerator less than 10 years, every few years have to have someone come work on it because the top DOES NOT KEEP TEMPERATURE. The ice maker has never worked properly, freezes up constantly. I would strongly discourage anyone from buying a Samsung appliance going forward.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ernest, Customer care, August 2, 2023
Greetings,
We understand the significance of the ice maker and the refrigerator temperature. Let's boost its capabilities.
The guide below will show you how to fix the ice maker and refrigerator temperature. For more details, please watch the video and click the hyperlinks.
Samsung refrigerator not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095344) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand the significance of the ice maker and the refrigerator temperature. Let's boost its capabilities.
The guide below will show you how to fix the ice maker and refrigerator temperature. For more details, please watch the video and click the hyperlinks.
Samsung refrigerator not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095344) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
good but bad warranty and known issue with ice mak
on July 28, 2023
Posted by: Mikey Boy
from CT
after a few years the ice masker started freezing over and had to be defrosted like once a month. very annoying and well known issue that Samsung ignored. I wouldn't buy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 2, 2023
Hi Mikey Boy,
We are glad to see your review about the ice maker. We are here to assist you.
Let us give you a few tips if the ice maker freezes up. Please see the link below and click the embedded words if needed.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
We would love to speak to you directly and get more information about your concern.
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician for your ice maker.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146095457, which will help our team pull up your information.
^Rainly
We are glad to see your review about the ice maker. We are here to assist you.
Let us give you a few tips if the ice maker freezes up. Please see the link below and click the embedded words if needed.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
We would love to speak to you directly and get more information about your concern.
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician for your ice maker.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146095457, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Avoidbthis fridge
on August 10, 2023
Posted by: Mike
from Colorado
Worst appliance we have ever owned! Thank goodness we had 5 yr coverage. Temp display reflects in correctly - frig turns off randomly and temp displays do not reflect actual temperature. Have to turn on/off to get fridge running. After 4 frustrating years we were reimbursed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Ernest, Customer care, August 18, 2023
Hi Mike,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on August 10, 2023
Posted by: Steve
Poor ice maker and difficult to clean. I replaced the icemaker once and refuse to do it again. Not much better than our old Kenmore. I won't buy another Samsung refrigerator.
Response from Samsung USBy Ernest, Customer care, August 18, 2023
Maintaining the pristine condition of your ice maker is important, Steve. Let's gather the details needed for easy cleaning.
Please use the link below to learn how to properly maintain your ice maker. Select the scenario that best matches your ice maker's poor performance.
Ice Maker Service:
https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146170619) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Please use the link below to learn how to properly maintain your ice maker. Select the scenario that best matches your ice maker's poor performance.
Ice Maker Service:
https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146170619) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
The worst fridge in the market.
on August 11, 2023
Posted by: JWang
from Centreville, VA
I inherited this 2014 Samsung refrigerator when I bought the condo. It broke 3 times in the past with over $1,600 in repairs. The ice maker never works and has a manufacturing defect. Starting in 2019, the fridge started to leak. The moisture content in the fridge is high causing all my food to spoil after just one day.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Ernest, Customer care, August 14, 2023
Hi JWang,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146146913) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146146913) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Badly engineered fridge. Never worked
on August 15, 2023
Posted by: Dock
Worst fridge I ever owned. Ice buildup behind back cooling wall clogs up the fans. Temperature rises quickly inside and food spoils.
Response from Samsung USBy Ernest, Customer care, August 16, 2023
Greetings,
Having a refrigerator that provides you with a top performance is a must-have in every household. Let's ensure yours gives its best result.
I have provided a link below that will help guide you to ensure there is no ice build-up on the refrigerator wall. Learn more by clicking the link.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146157714) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Having a refrigerator that provides you with a top performance is a must-have in every household. Let's ensure yours gives its best result.
I have provided a link below that will help guide you to ensure there is no ice build-up on the refrigerator wall. Learn more by clicking the link.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146157714) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Could be better for the price
on September 8, 2023
Posted by: Rick
from Miami, FL
Not the usual Samsung quality. Ice maker is terrible. It leaks, and does not produce a sufficient amount of ice to make it through the day for a family of four. The water dispensed comes out warm.
Besides that important aspect, it does everything else well and provides sufficient cooling power. All my appliances are Samsung, but I will be more careful in the future when buying Samsung products because this one left me highly disappointed.
Besides that important aspect, it does everything else well and provides sufficient cooling power. All my appliances are Samsung, but I will be more careful in the future when buying Samsung products because this one left me highly disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Angelica, Samsung Care, September 11, 2023
We know the significance of having an efficiently working refrigerator, Rick. Let us help.
We have provided a link that contains complete information on how to deal with refrigerator water leaks. We recommend watching the video in the resource from beginning to end, as it outlines preventive actions and solutions for stopping the leaks. Additionally, the guide provides instructions on how to level the refrigerator.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
To troubleshoot a water dispenser that dispenses warm water, browse the link below until the "Water from the dispenser is warm" section for more information. This guide also includes a video you may watch from start until the end.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Lastly, we have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146271119) to help our team pull up your information when you message us.
Thank you.
-Angelica
We have provided a link that contains complete information on how to deal with refrigerator water leaks. We recommend watching the video in the resource from beginning to end, as it outlines preventive actions and solutions for stopping the leaks. Additionally, the guide provides instructions on how to level the refrigerator.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
To troubleshoot a water dispenser that dispenses warm water, browse the link below until the "Water from the dispenser is warm" section for more information. This guide also includes a video you may watch from start until the end.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Lastly, we have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146271119) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible refrigerator
on September 14, 2023
Posted by: Joya
Stay clear of Samsung. This refrigerator has been nothing but problems. The ice maker freezes up and it does not cool properly.
Response from Samsung USBy Chrystel, SEA Care, September 18, 2023
How you feel about the refrigerator is valid. We're here to get you assisted, Joya.
To help you with the refrigerator's cooling temperature diagnosis, please go through this link and select the corresponding bullet points that affect the fridge.
Refrigerator does not cool properly:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This additional guide will walk you through steps to take when the ice maker is frozen.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146296041, to help our team pull up your information.
Have a great day!
^Chrystel
To help you with the refrigerator's cooling temperature diagnosis, please go through this link and select the corresponding bullet points that affect the fridge.
Refrigerator does not cool properly:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This additional guide will walk you through steps to take when the ice maker is frozen.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146296041, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US