 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Don't buy
on September 15, 2023
Posted by: Melp
Not worth the hassle. Didn't last 5 years. Ice maker design terrible
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 18, 2023
Hi there,
Your convenience with the fridge matters to us. Allow us to help you.
We would love to speak to you directly to get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146295805, to help our team pull up your information.
Have a great day!
^Chrystel
Your convenience with the fridge matters to us. Allow us to help you.
We would love to speak to you directly to get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146295805, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Just Average
on September 15, 2023
Posted by: Pat942
Purchased this product at in 4/2015. Out of pocket replaced door to chef's drawer. Samsung replaced back panel of interior fridge at no charge. It had entirely frozen over. Ice maker has to be defrosted once a week. Never buy a fridge with ice maker in the refrigerated compartment instead of the freezer. Freezer died 8/2023 due to sealed system failure. Samsung wanted way to much to replace with no guarantee it would work. Too fancy for what you need it for. Just make a few ice cubes and keep the food cold. Tossed Samsung and purchased a very simple and way less expensive fridge. It makes a few ice cubes in the freezer, filters some water and keeps the food cold. Nothing is made to last these days. Already started saving for a new fridge.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi Pat942,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Pretty but falls apart quickly
on September 17, 2023
Posted by: AppreciatesQuality
from Denver, CO
Many features are now not working: ice maker, lights in freezer drawer, temperature setting in flex drawer. My fridge is about 4 years old so it's out of warranty, but I would not expect so many problems for what seemed like a high end refrigerator. I can't recommend Samsung appliances.
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi there,
We understand that this experience is different from what you anticipated. Let's get this taken care of.
The guide below will show you the steps on how to fix the ice maker. Please select the corresponding bullet points affecting ice production for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To help you with the lights malfunctioning, kindly browse the link below.
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
Sharing with you the link below to help correct the flex zine's temperature settings. Kindly watch the instructional video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303395, to help our team pull up your information.
Have a great day!
^Chrystel
We understand that this experience is different from what you anticipated. Let's get this taken care of.
The guide below will show you the steps on how to fix the ice maker. Please select the corresponding bullet points affecting ice production for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To help you with the lights malfunctioning, kindly browse the link below.
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
Sharing with you the link below to help correct the flex zine's temperature settings. Kindly watch the instructional video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303395, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worst investment
on September 19, 2023
Posted by: Jenn
from Texas
Ice maker broke within 2 years. The left door sill also broke within 2 years. WHen I close the door, I have to push the sill inwards for it to close properly. And for the past 2 years the inside of the fridge no longer cools properly. The compartment where the fan, condenser, defrosting element (the area behind the cover in the back of the fridge) freezes up. Therefore the frozen block of ice won't allow the fan to turn on to distribute cold air. We've tried fixing this more than I want to admit. Been "hearing" and reading there were multiple design flaws with this fridge. Never will buy Samsung again
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 22, 2023
We're saddened that you have to experience all this with your fridge. Let us help you rectify the cooling temperature, Jenn.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help you with the cooling temperature from freezing the fridge's compartment, we suggest visiting the link below and clicking the hyperlink about "Frost in the refrigerator." Also, kindly try clicking other corresponding bullets that prevent the fridge from cooling properly.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would love to speak to you directly to gather more information about the ice maker and the left door seal for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319468, to help our team pull up your information.
Have a great day!
^Chrystel
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help you with the cooling temperature from freezing the fridge's compartment, we suggest visiting the link below and clicking the hyperlink about "Frost in the refrigerator." Also, kindly try clicking other corresponding bullets that prevent the fridge from cooling properly.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would love to speak to you directly to gather more information about the ice maker and the left door seal for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319468, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this refrigerator.
on September 23, 2023
Posted by: MicH
from Southern California
The ice maker broke in the 1st year. I had to wait years for it to be recalled and they have replaced it twice. I also had to repair another cooling part that broke. My parents and a friend have the same model, have made the same repairs and now their freezer is broken. I will never buy another Samsung refrigerator. They should stick to making phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, September 26, 2023
Hi MicH,
We can imagine how you feel about your experience with the refrigerator. Let us assist you.
It would be great if we could talk to you directly and gather more information about the cooling
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334701, which will help our team pull up your information.
^Rainly
We can imagine how you feel about your experience with the refrigerator. Let us assist you.
It would be great if we could talk to you directly and gather more information about the cooling
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334701, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Design and Support
on September 24, 2023
Posted by: Quickster
from Phoenix, AZ
I have had this refrigerator for almost 5 years and I will never buy a Samsung Refrigerator again--or any other Samsung appliance. There are two main issues.
First, the ice maker. (If you've read other reviews, you're shocked!) After the first year of ownership, the ice maker began continuously frosting up--the entire back of the ice maker would be solid ice and the ice in the bucket would begin turning slushie. I have had to defrost and remove the ice maker every two or three months. I have taken to turning off the ice maker until I run out of ice--this slows down the icing up, but doesn't eliminate it. I replaced the icemaker unit with a redesign (more on that later) and it was good for half a year, but it has started again. The thing is that Samsung knows about this and refuses to acknowledge the poor design or do anything about it. (Just do an internet search for details.) I found a Samsung Service Bulletin that discusses all the possible solutions to this; the final step was replacing the unit with a (slightly) redesigned ice maker. This service bulletin came out a year before my refrigerator was manufactured--but my refrigerator still came with the old, defective ice maker! This tells me that I cannot trust Samsung to do what is right.
Secondly, the middle drawer has the wiring for the drawer in the tracks on the side of the drawer. Over the course of time, the shielding on the wires has become frayed and the controls for the drawer (along with the freezer light) no longer work. And sometimes the drawer doesn't close all the way because of this. Since the drawer still stays cold (I assume at the regular refrigerator temp) I just put up with it.
I like the rest of the refrigerator, but because of these two things, I cannot give it anything but one star. I have to spend too much time dealing with something I shouldn't have to think about ever.
First, the ice maker. (If you've read other reviews, you're shocked!) After the first year of ownership, the ice maker began continuously frosting up--the entire back of the ice maker would be solid ice and the ice in the bucket would begin turning slushie. I have had to defrost and remove the ice maker every two or three months. I have taken to turning off the ice maker until I run out of ice--this slows down the icing up, but doesn't eliminate it. I replaced the icemaker unit with a redesign (more on that later) and it was good for half a year, but it has started again. The thing is that Samsung knows about this and refuses to acknowledge the poor design or do anything about it. (Just do an internet search for details.) I found a Samsung Service Bulletin that discusses all the possible solutions to this; the final step was replacing the unit with a (slightly) redesigned ice maker. This service bulletin came out a year before my refrigerator was manufactured--but my refrigerator still came with the old, defective ice maker! This tells me that I cannot trust Samsung to do what is right.
Secondly, the middle drawer has the wiring for the drawer in the tracks on the side of the drawer. Over the course of time, the shielding on the wires has become frayed and the controls for the drawer (along with the freezer light) no longer work. And sometimes the drawer doesn't close all the way because of this. Since the drawer still stays cold (I assume at the regular refrigerator temp) I just put up with it.
I like the rest of the refrigerator, but because of these two things, I cannot give it anything but one star. I have to spend too much time dealing with something I shouldn't have to think about ever.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 27, 2023
Hi there,
I can totally understand the experience you had with the refrigerator. Let's get this sorted out right away.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
This helpful guide will walk you through which steps to take when the ice maker is frozen over.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
To help you get the drawer door to close properly, please go ahead and check this guide together with the embedded link about the "Frost troubleshooting guide" (if any).
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
We also recommend visiting this link to get the control panel's diagnosis. Kindly fully watch the YouTube video and click on the hyperlink about "Unlocking the panel."
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146336760, to help our team pull up your information.
Have a great day!
^Chrystel
I can totally understand the experience you had with the refrigerator. Let's get this sorted out right away.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
This helpful guide will walk you through which steps to take when the ice maker is frozen over.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
To help you get the drawer door to close properly, please go ahead and check this guide together with the embedded link about the "Frost troubleshooting guide" (if any).
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
We also recommend visiting this link to get the control panel's diagnosis. Kindly fully watch the YouTube video and click on the hyperlink about "Unlocking the panel."
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146336760, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Bad ice makers.
on October 11, 2023
Posted by: 279 Blackbird
As I am reading all the reviews about this refrigerator all I am seeing is problems with the ice maker which is what I am having write now. From looking at the response of Samsung Support it looks like all they are saying is sorry you are having problems with your ice maker, and we will try to make sure going forward our ice makers are built better. No offer of fixing the problem that we have with our refrigerator or replacing the ice maker. What does a customer do just suck it up and don't buy another Samsung refrigerator.
Response from Samsung USBy SEA Care, October 12, 2023
Hi there,
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Here is a link to help you with the ice maker. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146399064 to help our team pull up your information.
Have a great day.
^Aloe
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Here is a link to help you with the ice maker. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146399064 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Good design until the ice maker dies
on October 18, 2023
Posted by: Timtam
Ice maker guaranteed to die , causing over icing. If you turn it off fridge defrosts and water everywhere
Multiple attempts at repair and replacement timtamunsuccessful
Multiple attempts at repair and replacement timtamunsuccessful
Response from Samsung USBy SEA Care, October 19, 2023
Hi there,
I can only imagine the effort you exerted to have the fridge fixed. Let us help you get the refrigerator in good shape.
Here is a link to help you with the ice maker. Please see the "Block of ice in the freezer ice bucket" section and follow the steps for assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link to help you with the water leak. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146426922 to help our team pull up your information.
Have a great day.
^Aloe
I can only imagine the effort you exerted to have the fridge fixed. Let us help you get the refrigerator in good shape.
Here is a link to help you with the ice maker. Please see the "Block of ice in the freezer ice bucket" section and follow the steps for assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link to help you with the water leak. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146426922 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US