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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Not so reliable
on October 19, 2023
Posted by: pau1
My refrigerator form the start the Ice maker was a disaster
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy SEA Care, October 20, 2023
Hi pau1,
We understand how frustrating it is not to have a working ice maker. Allow us to assist you with the ice maker.
Here is a link to help you with the ice maker. Please select the radio button that best describes your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146430171 to help our team pull up your information.
Have a great day.
^Aloe
We understand how frustrating it is not to have a working ice maker. Allow us to assist you with the ice maker.
Here is a link to help you with the ice maker. Please select the radio button that best describes your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146430171 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing Refrigerator
on November 5, 2023
Posted by: Bud73
from Eldridge, IA
As many others have noted, the ice maker freezes up and has to be thawed out constantly. A hair dryer is required to completely melt. This refrigerator has been a huge disappointment. The fact that Samsung is aware of the issue but has done nothing about it is very disappointing. We will no longer buy any Samsung products until we feel confident they will stand behind their product and its performance.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, November 8, 2023
Bud73, we understand how you feel about the ice maker's efficiency. Let's help us help you with this.
Below is a link to help you diagnose if your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word.
Ice maker has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146498752) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose if your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word.
Ice maker has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146498752) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible!!
on November 15, 2023
Posted by: Savannahj
This is a terrible refrigerator!!! It stops cooling yet the temperature on the door reports it is working correctly. Whenever I notice frost on the items inside the freezer I know it has stopped cooling. I have to reset the refrigerator by flipping the switch on our fuse box. Sometimes I have to reset the unit daily. I also put a thermometer in the freezer to track the temps.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 17, 2023
Savannahj, we can imagine the frustration of having a refrigerator that is not cooling, especially since it is one of our homes' most frequently used appliances.
Below is a link to help you diagnose if your fridge is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146535833) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose if your fridge is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146535833) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
avoid this refrigerator and save money
on November 17, 2023
Posted by: Nick
from Jacksonville, FL
Repairs started after 5 years. Every 3 months ice build up over fan and evaporator coil which in turn makes fridge not cool below 50F. It is repair after repair lot of money through the drain. I would avoid this refrigerator if I can.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy SEA Care, November 20, 2023
Nick, we understand the frustration of constantly having your refrigerator need repair to determine how we can further help you with the ice build-up over the fan and evaporator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146543170) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146543170) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Worst ice maker ever!!!
on November 25, 2023
Posted by: TheChad
from Pennsylvania
Love the size of the fridge and the freezer, but the ice maker has been nothing but trouble since the fridge was purchased. Always freezing up.
Disappointing since so many people recommended Samsung for appliances.
Currently in the market for a new fridge just because we are tired of using ice cube trays in a fridge that shouldn’t require that, but having a hard time considering Samsung or Dacor just given the experience with this fridge.
Disappointing since so many people recommended Samsung for appliances.
Currently in the market for a new fridge just because we are tired of using ice cube trays in a fridge that shouldn’t require that, but having a hard time considering Samsung or Dacor just given the experience with this fridge.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, November 27, 2023
Hello there,
We know the frustration of dealing with an ice maker that is not working. Let us help
Below is a link to help you diagnose if your ice maker is frozen. Please click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568691) to help our team pull up your information.
Have a great day.
^Camille
We know the frustration of dealing with an ice maker that is not working. Let us help
Below is a link to help you diagnose if your ice maker is frozen. Please click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568691) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator
on December 1, 2023
Posted by: Nikky
This is the worst refrigerator. Ice maker stopped working after 6 months. It is loud. Very loud.
Response from Samsung USBy Samsung Care, December 4, 2023
Hello Nikky,
We understand how having a loud refrigerator and a non-working ice maker feels. We're here to assist.
Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146594737) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how having a loud refrigerator and a non-working ice maker feels. We're here to assist.
Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146594737) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible. Ice maker is faulty! Do not buy!!
on January 11, 2024
Posted by: MMCOLE
from El Dorado, AR
DO NOT BUY THIS REFRIGERATOR!! We have had this fridge for a little over 6 years and the ice maker has broken 4 times and now won’t work at all. What a waste of money. I’ll never buy another Samsung product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, SEA Care, January 12, 2024
We understand the importance of having a reliable refrigerator for your daily use, MMCole. Let's get the necessary information to ensure the fridge and ice maker works flawlessly.
The link below will help you identify the cause of the ice maker not making any ice and how to address it quickly and easily. Please check the hyperlinks and watch the video.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727789) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The link below will help you identify the cause of the ice maker not making any ice and how to address it quickly and easily. Please check the hyperlinks and watch the video.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727789) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Worse Refrigerator I've Ever Owned!
on February 4, 2024
Posted by: JuleM
from NJ
Worse Ice Maker Ever. I have resorted to buying ice cube trays to have ice. The ice maker gets iced up and won't produce ice. I have 4 friends that also purchased a Samsung Refrigerator and ALL have problems with Ice makers. This fridge will be going into my garage as a spare and am buying a different brand for my kitchen.
Response from Samsung USBy SEA CARE, February 5, 2024
We truly value your fridge convenience. Our goal is to get this resolved immediately, JuleM.
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Also, we recommend watching the YouTube video and embedded links included.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146817923, to help our team pull up your information.
Have a great day!
^Chrystel
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Also, we recommend watching the YouTube video and embedded links included.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146817923, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US