 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Size Excellent - Finish Poor
on May 14, 2017
Posted by: gibvcbmom
from New Bern, NC, USA
Expertise:Expert
This is an excellent refrigerator with really good interior space. The shelves and space on the doors are well spaced and easy to access. It was NOT inexpensive and I expected top line for everything. My complaints are 1) doors are hard to close. They have to be pushed or you may leave one open by mistake. They are closed enough to prevent the "door open" alarm from ringing, but are not closed all they way; 2)The finish is so annoying. It shows every touch. I thought by now all stainless appliances were using the newer finishes that don't show every finger touch.
I have had the fridge less than a week and I hope to adapt to the door issue and figure out how to stop wiping the surface every time I use it.
Pros: Bright display, good interior arrangement
Cons: finish shows every finger touch, doors are hard to shut
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Noisy fridge
on May 25, 2017
Posted by: UnhappyCustomer2017
from Massachusetts, USA
Within months of getting this fridge we had loud noises at all hours of the day. We had several technicians come out to look at it and prescribed band aid solutions that did not address the problem, which I think is by design. I am disgusted since I bought all new kitchen appliances and a washer and dryer made by Samsung. I thought they were quality built... I guess I was wrong.
Cons: Did not meet expectations, Poor quality, nosiy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 21, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144428968.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144428968.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
The future now
on July 10, 2017
Posted by: xishanqingyuan
Expertise:Expert
The Samsung refrigerator is very elegant both exterior and interior, with a diverse ability to use the interior I'm multiple configurations utilizing space and making it an enjoyment to work with, the water and ice functions our excellent and easy ro use. the Lower freezer allows easy and multiple storage configurations. I would reccomend this model to everyone.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great looking.
on July 16, 2017
Posted by: chris35chris
from Arlington, TX, USA
Expertise:Intermediate
We haven't had it very long but I love the look of it inside and out. It's very roomy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 16, 2017
Posted by: VA2017
from VA
Expertise:Intermediate
Love our new Samsung refrigerator! It's spacious and there is a place for everything. Especially love the extra drawer for wine/cheese/deli. The freezer drawer is large and I can easily see everything in the freezer. The water and ice dispenser works well. Love having the crushed ice option. Would definitely recommend this product.
Pros: Bright display, Durable, good finish, well lit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Frdge
on July 17, 2017
Posted by: Anonymous
from SC
Expertise:Intermediate
Love our new fridge. Tons of space and features. Looks great in our kitchen.
Pros: tons of space
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Lighting Is Great
on September 2, 2017
Posted by: Kimboc
from Alabama
Expertise:Expert
This is a great all round product. I really like the lighting system. You can see everything clearly in the fridge as well as the freezer.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
wouldn't buy again
on September 13, 2017
Posted by: shellybeans
from macedon,ny
Expertise:Expert
Disappointed with the following:1:Ice is to small, melts to fast. Ice dispenses too slowly.2: Frustrated with the amount I have to clean the stainless steel. Thought it was resistant to finger prints turns out it shows everything. 3:Amount of room for taller items is lacking 4:when you pull out the freezer drawer the top part barely pulls out making it hard to see the things in the back. 5:Dont spill anything on top of the drawers in fridge. Its not easy to clean under the seal.6:never had to turn off the water to replace the water filter before.7:I don't like how the water dispenser shuts off when I open the door. 8:I can never get it to look organized Missing by side by side
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi shellybeans,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648713
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648713
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US