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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
PREPARE TO CLEAN AND CLEAN
on October 12, 2017
Posted by: VJDinBowie
from Bowie, MD, USA
Expertise:Expert
This is a VERY nice looking Refrigerator and spacious....but....the ice cubes that come out are SMALL and sometimes shoot ALL OVER THE FLOOR if your glass isn't TIGHT up against the dispenser. And the Stainless shows EVERY little fingerprint, unlike the Stainless one it replaced. I also think that the interior glass shouldn't 'fog up' every time I open the door. I've read thru the manual and cannot find a possible solution.
Pros: Bright display
Cons: Did not meet expectations, ice maker inefficient, stainless shows every fingerprint
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 29, 2022
Hello VJDinBowie,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
The links below contain information about a plan to keep your Samsung refrigerator clean for reference.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144455758
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
The links below contain information about a plan to keep your Samsung refrigerator clean for reference.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144455758
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of space
on December 14, 2017
Posted by: paplum
from Wellsboro, PA 16901, USA
Expertise:Intermediate
Lots of room for all are needs. The unit cools quickly .
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of room
on December 22, 2017
Posted by: Ranchwmn
from MT
Expertise:Expert
We enjoy the extra drawer which we are using for Deli items. It saves a lot of steps getting what we need for snacks. The interior seems to be well designed and sturdy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best refrigerator I ever owned
on April 28, 2018
Posted by: Tigersgurl
from Portage, IN, USA
Expertise:Intermediate
It's the ideal refrigerator for us. Excellent appearance and has plenty of room for our food. Beautiful inside and out.
Pros: Bright display, roomy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Flawed ice maker design
on May 18, 2018
Posted by: Rojoe
from Brooksville, FL 34601, USA
Expertise:Intermediate
Looking at other reviews the major problem is with the ice maker which I have also experienced 3 times. The one time I just reset things and it started on its own. The other two times it did not work until I blew a hair dryer on high into the mechanism. The problem is that things freeze together then it ceases making cubes. From another review they said that air was getting into the area from a crack within the unit. In my case that is not the problem as that area is solid, I guess it could be coming in from the front somehow. Otherwise it is a pretty good fridge and way to expensive for this known problem.
Pros: Bright display
Cons: ice maker
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on July 16, 2018
Posted by: Dean5858
from Kansas City
Expertise:Intermediate
I've had two repairman over to fix the ice maker and both have said I should not have purchased a Samsung refrigerator due to the amount of problems they service. They also told me it's a bad idea to buy a refrigerator with an ice maker in it. They said the ice maker should always be in the freezer, because when it's in the refrigerator warm air gets inside of it. Then it builds up ice around the ice maker due to that warm air. If you buy a refrigerator please learn from my mistakes and get one with an ice maker in the freezer.
Pros: Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 25, 2022
Hello Dean5858,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker has an issue. We apologize for the inconvenience this has caused you, especially since there have been two repair visits already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working and for the frost that forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439899
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker has an issue. We apologize for the inconvenience this has caused you, especially since there have been two repair visits already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working and for the frost that forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439899
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor implementation
on July 18, 2018
Posted by: spfrood
from Southern California
The ice maker on this machine is horribly designed. Apparently it was created by a graphic artist and not an engineer. It freezes up, leaks water, and is just plain unreliable. The flex-zone drawer is almost as bad. The control panel on the drawer doesn’t work so now the drawer is basically a freezer that doesn’t reliably freeze anything. Since this is supposed to hold veggies this is really horrible. It freezes enough to destroy your produce but not enough to keep ice frozen if you want to store some since your ice maker is likely not working.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi spfrood,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator's ice maker freezing up and for the freezer cooling issues due to the unresponsive control panel. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144430415
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator's ice maker freezing up and for the freezer cooling issues due to the unresponsive control panel. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144430415
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Junk
on July 27, 2018
Posted by: Bill32
from Eas Islip, NY
Expertise:Intermediate
Known design issues with this unit. Google back wall ice and Samsung Refrigerator and you will see what I mean. These are faulty units . DO NOT BUY . Look at all of the bad reviews
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, August 27, 2018
Hi there I'm sorry to see how disappointed you are and we can help with that. To have a better experience with your fridge, please get in contact with us through our social media platform 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to find a solution for you.
^Gaby
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to find a solution for you.
^Gaby
Written by a customer while visiting Samsung US