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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Great refrigerator, quirky icemaker
on June 8, 2014
Posted by: AnotherOne
from Scottsdale
Expertise:Expert
This monster of a refrigerator looks good, operates quietly, and has all kinds of interesting ideas packed away in it. The only reason I didn't give it 5 star is the ice maker. It seems you can get crushed ice, or cubed ice with crushed ice. Not a lot, but apparently the design of the ejector mechanism is such that when you ask for cubed ice, it keeps pushing the first cube against the end and crushes it, and the crushed part kind of flies off in any direction. Fortunately, the cat likes to play with the little pieces of ice when they hit the floor. The partition mechanism in the extra drawer would be a little handier if you could lock it in place.
Pros: Bright display
Cons: icemaker
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great design, lots of room, very quiet, watch the deli drawer though.
on October 17, 2015
Posted by: Chiromachine
from Lower Sackville, NS, Canada
Expertise:Intermediate
Initially noticed a very loud buzz from the fridge, and found it to be quite annoying, so much so that I was contemplating returning it. However, a little sleuthing revealed that a copper line was barely touchy the compressor, resulting in it's vibrating and producing noise. A slight push to barely bend the pipe out of the way (it's malleable), and viola...problem fixed! I suspect all others who've had the noise problem have a similar, easily remedied issue. I would suggest calling in a technician if you are uncomfortable removing the few screws in the bottom rear of the refrigerator. Easiest money he'll ever make. ;)
The deli drawer on our refrigerator does indeed come off of the side rails quite easily and can be a pain to get back on. I've noticed some wear of the plastic as a result and am hoping the fridge outlives the drawer and not the other way around. Time will tell. I'm surprised that got through the quality control of the design process.
This Samsung is otherwise well designed and very spacious, much more so than our old side-by-side. Ice cubes are a little smallish and lack density, resulting in a quick melt, but it's certainly adequate for most purposes. In spite of the drawer issue, I do not regret my purchase decision.
Pros: Bright display, well laid out, quiet
Cons: deli drawer comes off rails, doesn't prepare my meals for me
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Icemaker has BIG issues
on January 27, 2019
Posted by: Jewels16
from Florida
Expertise:Beginner
Ice make has major issues. French door ice makers icing, frosting up and not working. When warmer, moister air enters the ice area, frost is formed which stops the fan that is above the evaporator in the back of the ice area on some models and this is one of them. I have not been able to make ice properly since I've owned it. You have to constantly manually deice and then turn the icemaker back on only to have for about a month before you have to deice it again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker repeatedly gets frozen and quits making ice
on April 15, 2018
Posted by: luckycat
Purchased this refrigerator in 2016 and was very happy with it at the time. Then we started to have trouble with our icemaker not working. We have had to call the repair company to get the ice machine working a few times. Also, water is always leaking from the ice maker and leaks inside the refrigerator.
I am concerned because the repairs only provide a temporary fix and the refrigerator is only two years old. It is unacceptable to have a new appliance in this condition. This seems to be a design flaw that causes ice melting then freezing up the dispenser.
Disappointed in our purchase and would like to return it, but cant.
Pros: looks nice
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello luckycat,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443698
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443698
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker
on August 6, 2018
Posted by: Sylwia
from Los Angeles, CA
Expertise:Expert
I'm not sure why only now it comes out in reviews (exactly a year since purchase so no longer under the warranty) that the ice maker is leaking water into the ice tray chamber causing it all to freeze over the mechanism that dispenses the ice. Currently have it on ice maker off so I don't have to defreeze it each time and cleaning up a huge mess. That much for the ice and water in the door feature...
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Rafael, Samsung Care , August 29, 2018
Hi Sylwia! Let me help you with your unit. On this link: https://bit.ly/2Pivn6R you will find some tips on how to prevent frost from forming in the ice tray chamber. If this remains, feel free to get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
5
great to just look at
on July 25, 2014
Posted by: mySamsungStuff999
from Hartford, CT
Expertise:Intermediate
This refrigerator is beautiful. Plenty of room to get your stuff in with all adjustable shelves. In side of doors are customizable too, so one can put anything in and no problems with different sizes bottles.
The power cool/freeze feature works perfectly. Ice maker is so quick and quiet we don't hear anything, until it dumps ice into ice bucket.
The power cool/freeze feature works perfectly. Ice maker is so quick and quiet we don't hear anything, until it dumps ice into ice bucket.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Refrigerator I have ever owned!
on July 25, 2016
Posted by: Sungurl
from Fort Lauderdale, FL, USA
Expertise:Expert
I did a lot of checking out of refrigerators before deciding on buying this one. I checked out the Internet and then went to all the stores to physically look at and see the products. This one has the best design. It is amazing how much we are enjoying using it. I can see everything so easy now. No wasting of food because I thought I needed something and then would buy another only to find that I already had bought it before . The lighting is awesome and so much space. The price was fair compared to all the other ones that I checked out. I was worried about the bottom freezer but it is so easy to access and also as I wrote, can see everything .
Love the wide open space, adjustable shelves, cool drawers, I could go on and on.
We all are so happy with our new refrigerator. This is the one!!!!!!!!
Love the wide open space, adjustable shelves, cool drawers, I could go on and on.
We all are so happy with our new refrigerator. This is the one!!!!!!!!
Pros: Bright display, Realistic color, Inexpensive, stainless steel easy to wipe and clean
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Runs very quiet and great filtered water
on September 3, 2016
Posted by: Toopicky
from Jacksonville, FL, USA
This fridge is very quiet. Makes lots of ice and the water filter is very good. We thought we might need a separate reverse osmosis system for the house but this water filter is so good we can drink the water, which we didn't with our last fridge.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US