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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
If you enjoy throwing money in the Air....
on July 28, 2018
Posted by: Scott K
from Cincinnati
Expertise:Expert
If you enjoy throwing money in the air, buy this refrigerator! After 2 problems I’m pretty much done with Samsung appliances. The ice maker on this fridge is the worst design I have ever seen. It will frost up and turn into a complete block of ice inside of 3 months. Back to ice cube trays... really? Run from these appliances - my dishwasher leaked on the floor after a year as well, easy fix for that one, not so much the ice maker...
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, July 31, 2018
Hi Scott K. I wish you didn't have to go through all that. I'd recommend to please contact us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- SAMSUNG to find a solution for you.
^Gaby
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- SAMSUNG to find a solution for you.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is a known issue
on August 4, 2018
Posted by: Angry buyer
from WI
Bought three years ago and now the ice maker makes only slushy ice, water leaks out the ice path due to the slushy ice buildup in the path. Known issue with no fix except replace parts that don't fix the issue
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Lizzette, Samsung Care, August 28, 2018
Hello there. I understand your concern. Please feel free to contact us via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Support via LiveChat or Email: https://bit.ly/2z9FXFr or give us a call at 1-800-Samsung to find a possible solution for you.
^Lizzette
^Lizzette
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy!
on August 6, 2018
Posted by: Geoslang
from Mukilteo, WA
Expertise:Expert
We got this unit about 18 months ago. Ice maker started freezing up 3 months ago. Looked it up online and it is a problem with Samsung refrigerators. I have had to use a blow dryer to thaw it out several times, but it doesn't last long before the ice maker is frozen. Now the fan is making noise. Other reviews claim that this is also a problem with these refridgerators. Eventually enough ice will accumulate that the fan will stop completely and ruin the food. I'm very dissaapointed to spend over $2500 on a refridgerator that is already out of warranty and prone such problems.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, August 29, 2018
Hi Geoslang, I can tell how disappointed you must feel with this situation, and we'd love to offer assistance with this case. Click here https://bit.ly/2wqwWc9 and follow the steps to correct the sound coming from the fan, and here https://bit.ly/2NuFJ3c you'll find information to address the situation with the ice maker. If after this you need further assistance, contact us via:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy If You Want an Ice Maker
on August 8, 2018
Posted by: rich12345
from Hamilton, OH
Expertise:Intermediate
I would love to give this product a great review. But I can't because of a known design flaw the Samsung has know about and has failed to correct. A quick internet search will confirm that the ice maker is poorly designed and will fail within months. I have a towel inside the refrigerator and in the tray under the ice dispenser to soak up the leaking water. Samsung knows about this issue and has not provided complete solution.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Jefry, Samsung Care, August 29, 2018
Hi there, we do our best to provide a satisfactory solution to each one of our customer. Please allow us to help you with your specific case by contacting us at your earliest convenience via Twitter: https://bit.ly/2y8aOGz or Facebook Messenger: https://bit.ly/2LmCR7F.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible space with adjustable cooling
on September 18, 2018
Posted by: Belle4jas
from Havana, Florida
Expertise:Intermediate
I bought my new refrigerator last week and absolutely love it. It has adjustable shelves with lots of storage options. The flex zone is perfect for cheese and lunch meat that you use frequently. The freezer on the bottom is also great with lots of room. With lots of great lighting inside, I can always find what I need! Great product!
Pros: Inexpensive, Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase! Plenty of room!
on October 3, 2018
Posted by: Walt C2
from Southwest
Expertise:Intermediate
This refrigerator fits the needs. French doors are well made. You can open or close either door at any time. There is plenty of room. If the kids leave the door open for a while there is an alarm and a button to push to rapidly cool the refrigerator. The center sliding drawer holds and keeps cool case sodas. It can hold a lot. You can adjust the temp for wine, deli, beverages or meat. The freezer is large it also has an extra sliding drawer that holds small items. If I were to tell you what I think of this unit, I would not hesitate to buy this as a wedding present.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Michelle, Samsung Care, October 5, 2018
Hey Walt, I am so happy to hear that you are getting the fullest out of this refrigerator and all of its features. ^Michelle.
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator ever
on November 6, 2018
Posted by: bob bob
from st simons island ga
Expertise:Expert
Great Refrigerator! All storage is perfect. The shelves are easily adjusted to changes.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative design that make life easier. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible ice maker
on January 14, 2019
Posted by: TimbooSlice
from Corona, CA
Expertise:Intermediate
We have had this model for about 4 years and have found that the ice maker is the absolute worst part of this refrigerator. The milky-colored ice I can live with but the auger that moves the ice from the bin breaks most of the whole pieces into little chunks so you end up with half pieces, chips, and a few whole cubes. That is only 1 problem with the ice service. The other major concern is the slow speed at which the ice is dispensed. Clink, rrrrr, clink, rrrrr, clink, etc., it takes about a minute to fill a pint glass.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US