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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
The Flex Zone Drawer is amazing!
on March 15, 2019
Posted by: EAB27
from Indianapolis
Expertise:Expert
The Flex Zone Drawer is the best appliance feature I have ever had. It is fantastic to store small items such as yogurt without having to stack them inside. It was wonderful for Christmas entertaining to store hors d’œuvres. I love it so much with my upcoming kitchen remodel I am buying another one and am going to have two. I was a little startled to see a reviewer say it’s being discontinued. I certainly hope that’s not true!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 18, 2019
That's fantastic news! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. For availability, please visit us at www.samsung.com/us. Thank you for your loyalty to Samsung! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
So far So Great!
on March 19, 2019
Posted by: KBrav72
from Huntsville, AL
After reading many, many reviews and comparisons of multiple French Door style refrigerators, from different manufaturers, the wife and I decided this would be the best choice and so far (in the last 2 months) we are not disappointed. Very pleased with the capacity and the Flex drawer has proven to be a great must have feature. If there is any down side, the left door shelves are limiting because of the ice maker so be sure to put your smallest/ narrowest items in those shelves.
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 26, 2019
Samsung is happy to hear that you found that perfect fit for your family with our French Door Fridge. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth buting
on March 25, 2019
Posted by: JulieV
from Floroda
We have been having issues with the ice maker for two years now. Yesterday it stopped working. I hate this fridge!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139489510.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
3 repairs in under a year
on June 18, 2019
Posted by: ErinV
from Bay Area, CA
[This review was collected as part of a promotion.] nothing but trouble! samsung knows this model is riddled with problems, yet they continue to sell it. beware. buy a different refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 21, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Really bad Ice Maker
on December 13, 2019
Posted by: Carlos
from USA
ice maker unit does not produce ice, the unit does not defrost the system making ice keeps accumulating in the resistance, and blocking the system, it is a really bad unit that i would not recommend
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 17, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
• Ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Frig
on March 27, 2020
Posted by: Lanny
from Hixson, TN
we have had a samsung for about 4 years and it is the worst. the ice maker is junk, never buy another
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 5, 2020
I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. We will work on improving our products and services to meet future expectations. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful refrigerator but Run away fast
on June 8, 2020
Posted by: mmm3
get a retro experience in the kitchen. you will have the fun of manually defrosting the ice maker weekly like living in the in the 50's. sew soaker pads to place under the ice / water dispenser as it drips water. then put towels on the shelves inside the refrigerator to absorb water that leaks from the back wall. also put something absorbent under the crisper drawers or the water will leak out to the floor and damage it.
like cleaning up mold that forms from all the excess water? you will love this brand. you will also have a new kitchen tool, a hair dryer used to defrost the icing problem. you will have frequent trips to the grocery store to replace spoiled food due to unstable interior temperatures.
like cleaning up mold that forms from all the excess water? you will love this brand. you will also have a new kitchen tool, a hair dryer used to defrost the icing problem. you will have frequent trips to the grocery store to replace spoiled food due to unstable interior temperatures.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 26, 2020
Hello! We'd love to help resolve the concerns that you might have with your Samsung refrigerator. Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142381028 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142381028 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Why I'm giving you at best 2 stars
on June 15, 2020
Posted by: nb2690
i can say that the 2 drawer areas are still working. in 2014, i needed a new fridge and went with this one. 2 years, the ice machine began freezing. it was always being pulled apart to thaw. by 2019, the ice machine stopped working. instead of repairing it, i just use ice trays. no big deal, right? well, earlier this year, i heard a load noise coming from it. when i opened a door, it stopped. the noise would stop, then start again. it was loud enough to hear at the other end of my house. it was taken apart, looked at and i thought it just needed to be cleaned due to dust, cats, dog, etc.now, the noise has stopped, but,now the temp isn't low enough.i'm going to keep it for the drink drawer, the freezer, but i will never buy a samsung appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! If you would like to have service to resolve these issues, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US