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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Terrible design - consistently problematic
on September 12, 2022
Posted by: Terrible design
from Ashburn VA
this fridge had problems from the beginning. keeping the ice maker in the fridge part was definitely bad design. icemaker constantly freezing up, inconsistent temperatures in both fridge and freezer that led to veggies and other groceries rotting and being wet.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 12, 2022
Hello there.
We apologize that your experience with the refrigerator was less than ideal. s.
To help you with this, I suggest you check this link regarding the ice maker and the temperature.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the refrigerator was less than ideal. s.
To help you with this, I suggest you check this link regarding the ice maker and the temperature.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Experience
on September 17, 2022
Posted by: Glenbob
worst appliance purchase i've ever made. this refrigerator has been nothing but terrible and should have been recalled by samsung fir full replacement. i will never purchase another samsung appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 19, 2022
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Our refrigerator is falling apart!
on October 12, 2022
Posted by: Xist
from Show Low, AZ
The freezer drawer is broken, the ice and water dispenser lever fell off and I can't find a replacement lever, only the entire assembly for lots of money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, October 13, 2022
We appreciate your review of your overall experience with the parts of your Samsung refrigerator, Xist. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on November 2, 2022
Posted by: samsungfridgebad
from Salt Lake City, Utah
The ice maker on this fridge continually freezes over. As a result, the fans in the fridge also freeze over. I can force a defrost on the control panel, but I have to do this several times a month. It makes a really loud beeping noise for about an hour every time you do this. I've had it "fixed" several times; this has made no difference. Don't but Samsung fridges.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 3, 2022
Hello there. We are glad for your review. Let me go ahead and check why your ice maker is freezing.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. Please see these links for details.
Frost forms in the freezer or refrigerator - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
My Samsung refrigerator is too cold | Samsung US
https://www.youtube.com/watch?v=40o6rKjU9UM
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please see this link for details.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. Please see these links for details.
Frost forms in the freezer or refrigerator - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
My Samsung refrigerator is too cold | Samsung US
https://www.youtube.com/watch?v=40o6rKjU9UM
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please see this link for details.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Samsung Refrigerators
on November 3, 2022
Posted by: Bobh44
from New york
Five years old- Ice maker breaks, fan in back freezer over. water leaking into fridge. what an absolute piece of junk
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 4, 2022
Hi Bobh44,
We are delighted to see your review. Let me help you with what you need.
Here's a Samsung link that can help you to troubleshoot the leakage on your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
We would like to take the opportunity to communicate with you directly about your concern.
Please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145110733.
^Rainly
We are delighted to see your review. Let me help you with what you need.
Here's a Samsung link that can help you to troubleshoot the leakage on your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
We would like to take the opportunity to communicate with you directly about your concern.
Please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145110733.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on December 11, 2022
Posted by: Alex
from Atlanta, GA
Riddled with issues. They censored my last post so I'm not sure what I'm allowed to say, DO NOT BUY THIS FRIDGE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 13, 2022
We appreciate that you brought this up, Alex. We're here to help you in the best way possible with your unit.
It would be great if you could give us a few more details about your fridge to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
It would be great if you could give us a few more details about your fridge to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker doesn't work
on March 8, 2023
Posted by: Bianca
I bought this 4 years ago. Overall it's a great looking refrigerator, however, the ice maker stopped working about a year after I purchased it. Trying to warranty it was such a big headache, I decided to just deal with it. I was told by friends that own one as well that they too had problems with the ice maker. I regret not following through with the warranty as I had to buy a counter ice maker.
Response from Samsung USBy Carrie Galvan, SEA Care, March 13, 2023
Your opinion of your refrigerator s important to us. Bianca.
For the ice maker to operate properly, a water pressure of 20-125 psi (138 ~ 862 kPa) is required.
You may refer to these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
For the ice maker to operate properly, a water pressure of 20-125 psi (138 ~ 862 kPa) is required.
You may refer to these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Icemaker is Still Freezing Up
on July 3, 2023
Posted by: JMCJMC
from Atlanta, GA
Still having the same problem that I reported a month ago; I just spent almost an hour with a hair dryer removing all the ice (not frost) blocking the ice maker - "We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions."
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, July 10, 2023
Greetings,
We'll be happy to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes up. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145995200) to help our team pull up your information when you message us.
Thank you.
-Angelica
We'll be happy to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes up. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145995200) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US