 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Really Tired of the Ice Maker
on July 22, 2018
Posted by: Buyicebythebag
from St. Louis
Expertise:Intermediate
This is decent looking and convenient refrigerator. The ice maker, however, is nothing but problems. It seems to freeze the ice dropping mechanism and quits producing ice. The only fix I have had luck with is using a hair dryer to melt the ice and let it clear. The ice maker can’t be removed easily for thawing purposes. The ice drawer can’t be reached by hand, so the only way to make it work is pull it all the way out. I find that it’s easier to buy ice from the store than to deal with this piece of junk. It’s especially bad in higher humidity than during the winter.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, July 24, 2018
Hello there.
I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes over
on February 17, 2019
Posted by: Angrycostumer
from El Paso Tx
Expertise:Intermediate
I will never buy a Samsung Refrigerator ever again. The ice maker freezes over and water always leaks out of it. Samsung should recall the ice makers and make it nice for their customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139200354.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
LEAKS AND HAS CONSTANT ICE JAMS
on April 14, 2019
Posted by: LC462
from Oklahoma
Expertise:Intermediate
Repeated ice build up in ice maker and it leaks water out of the ice dispenser door constantly. The catch tray fills up with water and then overflows all over the floor and door. They have been out to "fix" it 5 times and it still does the same thing! Buy a different model!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
The design has numerous flaws
on April 24, 2017
Posted by: RJfromtheNJ
from New Jersey
Expertise:Intermediate
Upon first glance, the refrigerator looked great. However, soon after, we began noticing little flaws in the design of the fridge. The top shelf is fixed to the ice machine on the left, leaving the top shelf unadjustable. The middle shelf is limited in how high it can get also due to the ice machine which leave the bottom shelf slightly too low for larger jugs such as milk or bottles of soda. The only good spot to keep the is on the door which does not have enough space for more than two bottles.
When closing the doors, frequently, the left door will stay just a little open. This is enough for cold air to flow out of the fridge, but not easy to catch if you are looking directly at the fridge. The alarm on the door does not catch this, and we've returned to the kitchen to find the temperature in the 40's or 50's
Another small oversight on our part, was the lack of a rack for a butter dish on the door. I know, its the little things, but they all add up.
The next issue we have, is the lack of clearance for putting food in the top rack of the freezer. When we want to put a carton of ice cream in the freezer, we need to open the refrigerator doors to give us enough room to squeeze the carton in to the freezer.
Pros: Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker and Cooling Area
on January 16, 2017
Posted by: breese96
from Dallas TX
Expertise:Expert
The ice maker continues to frost over and requires that I defrost the unit every week. The inside back panel has also frosted over and the ice build prevents the cooling fan from working.
Cons: Did not meet expectations, ice-maker freezes over, water dispenser leaks, fan ices up and prevents cooling.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi breese96.
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ the icemaker continues to frost over, and the back panel has also frosted. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Items freezing in the fridge compartment - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408391
^Camille
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ the icemaker continues to frost over, and the back panel has also frosted. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Items freezing in the fridge compartment - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408391
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Owned less than 2 yrs ice maker doesn't work
on December 20, 2017
Posted by: Consumernomore
from Texas
Expertise:Intermediate
Ice maker quit working after we changed the filter for first time (about 6 months). Followed directions and within 3 wks ice built up so bad maker stopped working now every other week I9 have to defrost and chip away the ice in the back. Expensive fridge to have stopped working. Will never buy another Samsung product.
Cons: Did not meet expectations, Poor quality, ice maker quit working
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator quit working and built up ice severely. We apologize for the inconvenience this has caused you, especially since you have to defrost and chip away the ice. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382457
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator quit working and built up ice severely. We apologize for the inconvenience this has caused you, especially since you have to defrost and chip away the ice. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382457
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
French door refrigerator
on May 15, 2014
Posted by: Quiltingdiva
from Huntsville, TX
Expertise:Expert
I love my French door Samsung refrigerator. I bought this because of the drawer for small items in the frig. It is so nice not to have to dig and move things to find what you are looking for. The lighting is like an airport runway, which I think it great. Also the 2 drawers in the freezer work out well for plenty of storage. The ice maker is noisy, but I have never seen one that isn't. I have recommended it to several people and my son and daughter-in law just got the newest french door. They love it!
There are 2 things I would complain about: The ice maker has a tendency to get clogged in the chute when dispensing cubes, not so much with the crushed, but sometimes. Also the door alarm is not loud enough for older folks to hear.
There are 2 things I would complain about: The ice maker has a tendency to get clogged in the chute when dispensing cubes, not so much with the crushed, but sometimes. Also the door alarm is not loud enough for older folks to hear.
Pros: Bright display, Durable, Realistic color, price is competitive, plenty of space with several adjustable shelves
Cons: ice dispenser could use some work, door alarm needs to be louder
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung French doors refrigerator
on January 31, 2018
Posted by: Tedongtr
from The MIA
Expertise:Expert
This is by far a beautiful looking refrigerator. Upon arrival it looked like Christmas morning but, after a few months the unit failed. The ice maker stop working and then the refrigerator wouldn’t get cold, the fan started making this loud noise and as a result a lots of ours food had to be thrown out because it had spoiled. I’m really disappointed with this Samsung refrigerators. I will never buy another one again.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 31, 2022
Hello Tedongtr,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator stopped working, wouldn't get cold, and the fan started making a loud noise. We apologize for the inconvenience this has caused you, especially since you have to throw a lot of food because it was spoiled. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144555130
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator stopped working, wouldn't get cold, and the fan started making a loud noise. We apologize for the inconvenience this has caused you, especially since you have to throw a lot of food because it was spoiled. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144555130
-Angelica
Written by a customer while visiting Samsung US