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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Wonderful product
on June 15, 2014
Posted by: CBS1958
from Louisville , Kentucky
I buy another one it's that good. I would put it in my garage . It the best of the best
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
pretty cool looking functional product
on August 27, 2014
Posted by: AJoh
from Ohio, USA
Expertise:Intermediate
Pros: great reviews, looks sleek , beautiful LED, spacious, 4th door is a boon ( finally i don;'t need to open the WHOLE refrigerator to grab something and it is at the perfect height for kids and adults alike), very little noise, great temp display
Cons. Front door is NOT magnetic so cant be used to stick calenders etc. Stainless steel id NOT smudge free so if you have young children will need regular wiping
little costly
little costly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great spacious refrigerater
on November 28, 2014
Posted by: heidi123
from El Dorado Hills
Expertise:Beginner
I really like this refrigerater! It has double doors for food space as well as 2 veggie drawers and a
bonus slide out drawer for meats, cheeses, etc. The freezer below has a drawer for extra space too. The only reason I didn't give it a five star on performance is that the ice maker on the door shoots the ice out all over instead of straight into the glass.
bonus slide out drawer for meats, cheeses, etc. The freezer below has a drawer for extra space too. The only reason I didn't give it a five star on performance is that the ice maker on the door shoots the ice out all over instead of straight into the glass.
Pros: Bright display, Inexpensive, Realistic color
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defective ice maker. Cannot be repaired
on November 12, 2018
Posted by: the1percent
from Louisiana
Expertise:Intermediate
Do a search and you will find this is a common problem that countless tech visits will NOT fix.
Ice maker freezes up and water drips into ice bin and out ice chute.
Ice maker freezes up and water drips into ice bin and out ice chute.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
the1percent, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker problems
on December 23, 2018
Posted by: jwh42
from NM
Expertise:Intermediate
It has a known issue with ice maker and remedies do not work often either. Poor design of ice maker. Wish I had never bought it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 4, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on January 11, 2019
Posted by: Anonymous
from Chicago, IL
Expertise:Expert
This is the worst refrigerator I have ever owned. The ice maker doesn't work. When you brush past the refrigerator it leaves scratches and marks. For the price I am so disappointed. I would never buy a Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139044073.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
This refrigerator is junk!
on February 6, 2019
Posted by: SarahBC
from Houston, Texas
Expertise:Intermediate
My refrigerator was manufactured in September 2015. Here we are in February 2019, and here is the list of repairs. Ice maker not working (class action lawsuit there), freezer handle broken two times, refrigerator fan broken, and now it is leaking coolant due to the poor quality aluminum based coils. Do not buy!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Read all reviews before you buy!!
on August 6, 2015
Posted by: Not2working
from Texas
Expertise:Expert
After having the refrigerator one year it started to make a loud fan noise inside and after that stopped cooling .
Pros: Bright display
Cons: Poor quality, too expensive
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Not2working,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598845
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598845
^^Ross
Written by a customer while visiting Samsung US