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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Very Disappointed
on July 22, 2014
Posted by: NoMore14
from N/A
Expertise:Expert
Just installed my brand new Samgung refrigerator. Already the noise is too loud for my ears can't take it. Will be back at the store to return it. What is going on with these new products not standing up to the reviews. I,m so upset over this and tired.....
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello NoMore14,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600293
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600293
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrig for the money
on September 4, 2014
Posted by: DSK3
from San Jose, CA, USA
Expertise:Intermediate
Have been shopping for different french door models.
This one went on sale and we LOVE it!!!
This one went on sale and we LOVE it!!!
Pros: Bright display, perfect size
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 23, 2014
Posted by: Rookieat70
from Mohave Valley, AZ 86440, USA
After redesign of the ice/water dispenser this unit is perfect. The hugh 2 drawer freezer holds our months supply of frozen food and the 2 drawers make separation of small and large items easy to find. The middle drawer is supper for lunch meats and cheeses and the wifes yogurts. The main section is so easy to access with the two doors that, when both open, reveal everything. The temperatures are preset perfectly for their respective areas.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
replacement because of ice maker
on May 8, 2014
Posted by: bindygracie
from Fl
Expertise:Expert
after 5 months of trying to fix a new Samsung refrig purchased in Nov 2013, this new replacement model fixed/met all our expectations-- quiet, MUCH ICE, and new features. Samsung service tried everything to get the HAARS model to perform, but no joy----this one is GREAT
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, May 8, 2014
Hi bindygracie,
So glad to hear your issues have been resolved and you're happy with your new RF28HMEDBSR Refrigerator!
- Ms. Samsung
So glad to hear your issues have been resolved and you're happy with your new RF28HMEDBSR Refrigerator!
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
EXCITEMENT OPENING DOORS!
on January 14, 2015
Posted by: Tinikins
from Douglassville, PA, USA
Walking into my new Samsung kitchen every morning makes my heart smile .. especially when I turn to my refrigerator .. I still love opening the doors and drawers .. I LOVE my refrigerator!
Pros: beautiful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks Impressive...Annoying to no end!
on April 24, 2015
Posted by: Anonymous
from Hebron, KY
Expertise:Intermediate
This refrigerator is great if your looking for a giant space to put your groceries that sounds like it eats them too.
Since day one this unit has made a noise that I have dubbed "The Grum". It's a grinding hum. It's when it's making ice, or trying to make ice, which it seems to be trying to do all the time. Even if the ice is full, or you push the ice maker off button; which I'm pretty sure is made by the same people who make the crosswalk buttons at intersections.
The only way to circumvent this noise is to leave the ice tray slightly out of position and shut the refrigerator door. This tricks the fridge into thinking there is no tray inserted.
Second, the drawers; especially the bottom "pantry" tray is constantly jumping off track and jamming. It is very difficult to open the drawer without it coming off track unless you are VERY deliberate in pulling it exactly straight. Although it easily jump off track, it is very difficult to get back on.
Overall I would NOT recommend this unit.
Since day one this unit has made a noise that I have dubbed "The Grum". It's a grinding hum. It's when it's making ice, or trying to make ice, which it seems to be trying to do all the time. Even if the ice is full, or you push the ice maker off button; which I'm pretty sure is made by the same people who make the crosswalk buttons at intersections.
The only way to circumvent this noise is to leave the ice tray slightly out of position and shut the refrigerator door. This tricks the fridge into thinking there is no tray inserted.
Second, the drawers; especially the bottom "pantry" tray is constantly jumping off track and jamming. It is very difficult to open the drawer without it coming off track unless you are VERY deliberate in pulling it exactly straight. Although it easily jump off track, it is very difficult to get back on.
Overall I would NOT recommend this unit.
Pros: capacity, looks
Cons: Did not meet expectations, very noisy, poor drawers.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi Eganjeff,
Thank you for bringing this to our attention. We sincerely apologize that your fridge is noisy and you have difficulty opening the drawers. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Tips for an organized Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831491, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
EXCITED ABOUT OUR NEW REFRIGERATOR
on September 27, 2017
Posted by: AEHomeBuilder
from Kalamazoo, MI, USA
Expertise:Beginner
We are excited about our new refrigerator. Nice and roomy. Got cold really quickly and putting the in door water and ice dispenser to good use! It is also very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very quiet and spacious
on July 29, 2014
Posted by: Lexingtonone
This is a very quiet refrigerator . It has plenty of space and with the second ice maker entertaining with out buying ice at the store. Plenty of room for everything.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US