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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Loud
on July 1, 2014
Posted by: WaningSamsungAdvocate
from Madison, WI, USA
Expertise:Intermediate
I was very happy to receive a new refrigerator after my 8 year old GE quit working, however, once the elation of finally having the luxury of refrigeration ended, I quickly noticed that this refrigerator has a VERY LOUD noticeable deep hum when it is running, I don't believe it is the fan, likely the compressor. I have ensured the unit is level as well.
I can hear this through the wall shared with the garage. Yes the deep hum permeates the wall, and i can hear it in the garage.
I am almost embarrassed to have visitors over because the noise is so significant and disrupting, my previous refrigerator (RIP) was not even in the same league when it comes to how much noise the appliance produced.
Sadly I think people will have a poor impression of Samsung refrigerators when they visit my home because this noise is very noticeable.
Pros: Bright display, Realistic color
Cons: Poor quality, Did not meet expectations, loud
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello there,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600413
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600413
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal... Except?
on October 19, 2014
Posted by: cookerington
from Columbus, OH, USA
Expertise:Intermediate
This 28 CF fridge is awesome. Quiet, plenty of ice, cold & great counter appeal! Shelving configuation is a bit limited though bc of the "Flexzone" drawer. Large items like milk cartons & 2liter bottles are tougher to find a home for... Lastly some of the packing tape left a sticky residue that was very hard to clean off.
Pros: Bright display, Durable, lots of room, well built
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT purchase a Samsung Refrigrator!
on May 6, 2014
Posted by: Houstonmom
They finally exchanged my refrigerator (RFG297HDRS French Door 29 cu ft) I purchased in late November 2013, with this refrigerator last week.
The reason I received the exchange was because it was SO loud! I accepted this refrigerator that was smaller, and not as nice; but it was the newer model. This model is LOUDER… then the last one. I do not understand how my Samsung dish washer is so quite, but they cannot make a refrigerator that is quiet… For the price you pay, you would think it would be a good quality product from day one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi Houstonmom,
Thank you for bringing this to our attention. Our sincere apologies that your fridge is loud. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144830390, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for bringing this to our attention. Our sincere apologies that your fridge is loud. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144830390, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Revived possibilities
on August 24, 2014
Posted by: Plzdsshoper
Expertise:Intermediate
This refrigerator has special meaning due to the relief for my disabled husband's pain! Having the freezer on the bottom has allowed us to revive our life cooking.....we compared and found the Samsung met all our dreams and the features we wanted plus great reviews! I agree and am very happy with this product and the service at the store and delivery. Thanks to all of the people who helped us.
Pros: Durable, great price, dependable quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Frig. it is very large and has many great features.
on June 3, 2014
Posted by: Nickname999
from AZ
Expertise:Intermediate
Love this Frig. it is very large and has many great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this FRIDGE!!
on June 17, 2014
Posted by: MomoftwoOK
Expertise:Intermediate
I have had this refrigerator for about 2 months. I switched from a side-by-side. I LOVE IT!! the design of the upper section is great - and allows access to either of the two smaller drawers without opening the doors really wide. That was the key selling point for me. The refrigerator works great and quietly for sure! All I hear is the ice occasionally dropping. The freezer section is awesome. I have so much space and it freezes hard.
the water dispenser is powerful - so you do have to be careful. but the water is nicely chilled and filtered. The ice cubes are smaller than my last fridge but we have not really had any issues.
it would be nice to have some sort of container that fit into the top drawer of the freezer. it looks like it is designed for one but nothing is available.
Pros: Bright display, quiet operation, cooling ability, design of doors so you can open smaller drawers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on June 17, 2014
Posted by: Sofia
from San Antonio, TX
Expertise:Expert
Love my refrigidator! Good quality, great looks!!!
Pros: Bright display
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great value, great features
on January 17, 2015
Posted by: JCSNEW1
from West Seneca, NY, USA
Expertise:Intermediate
Just received our new Samsung refrigerator this past week. Love the features and the wife can't get
the smile off her face. Has so much capacity and it is so easy to access interior products. The bottom freezer is convenient and holds much more than our previous refrigerator, My son bought this same model three (3) years ago, and it has been trouble-free.
the smile off her face. Has so much capacity and it is so easy to access interior products. The bottom freezer is convenient and holds much more than our previous refrigerator, My son bought this same model three (3) years ago, and it has been trouble-free.
Pros: quiet efficient great features and style.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US