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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
4 doors with lots of room
on May 9, 2014
Posted by: TCRes
from Prescott, AZ.
Samsung refrigerator
What’s good? Lots of options to load different size food, great lighting, and center draw is great.
Some people have written icemaker is noisy, once the unit fills with ice and the ice is not dropping on empty plastic bin it is not loud. The ice does come out crushed and then cubes even if it is on cubes.
What could be improved? Water is not cold from the dispenser, if you don’t use the handles you get finger prints on the cabinet.
I would recommend the product if you are looking for a new 4 door refrigerator.
What’s good? Lots of options to load different size food, great lighting, and center draw is great.
Some people have written icemaker is noisy, once the unit fills with ice and the ice is not dropping on empty plastic bin it is not loud. The ice does come out crushed and then cubes even if it is on cubes.
What could be improved? Water is not cold from the dispenser, if you don’t use the handles you get finger prints on the cabinet.
I would recommend the product if you are looking for a new 4 door refrigerator.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Ms. Samsung, HQ, May 12, 2014
Thanks for the feedback, TCRes! We appreciate you taking the time to review the RF28HMEDBSR. With regard to the temperature of the dispensed water, it should be chilled to the refrigerator temperature provided it spends enough time in the holding tank located there. However, if you dispense water faster than it has time to refill and chill, then it may be closer to the temperature of your tap water. If it seems warmer than that, then please check to make sure the water line is connected to your cold water supply.
Regards,
Ms. Samsung
Regards,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
4
product is expensive and doesn't keep ice cream cold
on June 22, 2014
Posted by: katie8
Expertise:Intermediate
does anyone have the problem of ice cream is mushy have temp at -6 and ice cream is mushy had to put in old refrigerator to keep it firm have only had refrigerator two weeks called customer service and rebooted it hopefully willl see better performance any suggestions based on performance so far wouild not recommmend to friend any suggestions
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator Lots of Space
on July 10, 2014
Posted by: ozalot
from Louisville, KY
Expertise:Intermediate
I was looking for a refrigerator that had more space in the freezer. Previous frig freezer could not even hold a Thanksgiving turkey! Love the bottom freezer and the middle drawer. Do wish the ice maker would hold alittle more, but it does seem to make the ice frequently, so it's not a problem.
Pros: lots of space
Cons: tape residue on doors hard to remove
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator money can buy,
on August 6, 2015
Posted by: rsuehrst
from Colorado, USA
Expertise:Intermediate
Quality is excellent. We couldn't be happier with this refrigerator.
Pros: Inexpensive, Realistic color, Bright display, Durable, great quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Fan Noise
on April 5, 2016
Posted by: madwar
from Wisconsin, USA
Just one week past the warranty expiration date there is very loud intermittent fan noise and the water/ice dispenser drips and dispenses ice slowly. Considering the price paid for this appliance and what service will cost for the fan repair there cannot be many stars from this reviewer.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello madwar,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144596935
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144596935
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Too noisy for me
on May 8, 2016
Posted by: RobMcc
from Orange County, CA, USA
Expertise:Intermediate
I really want to love this refrigerator but the compressor is too loud. I can't understand that some of the reviews say this is so quiet. Something must be wrong. I have a service request in for someone to come take a look. If something doesn't change I will be returning it.
Cons: noisy compressor
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hell RobMcc,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the compressor is too loud. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579395.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the compressor is too loud. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579395.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Massive Fridge
on August 15, 2016
Posted by: GVchopper
from Nassau, NY 12123, USA
Expertise:Intermediate
We love this fridge. It never gets left open because of the alarm. The doors close easily. The freezer has immense space. The water and ice dispenser are great. When we had a party we needed to lower the temperature by one degree so that it kept up with the large demand. There is so very much space in it!
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great French Door Unit.
on September 2, 2016
Posted by: Anonymous
from Charlotte, NC, USA
Expertise:Intermediate
Great French Door Unit. Quiet operation and we love the space saver compartments. Ice maker and water dispenser are awesome too.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US