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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Ok Fridge
on August 20, 2015
Posted by: RaiderBecky
from San Antonio, TX, USA
Expertise:Expert
I have always had a refrigerator with the freezer on the bottom and love them. However, because the ice maker on this particular model is so big, it takes up a lot of actual refrigerator space. The fridge does not come with what I would consider standard items, i.e., egg holder, ice bin in freezer. It is pretty much a plain vanilla model. It works well but I would expect that from any other similar model. I was disappointed.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi RaiderBecky,
Thank you for sending your feedback. We are saddened to know that the product didn't meet your expectations, as there is inadequate space to stack food items properly. I completely understand how important it is for you to fully utilize your Samsung Refrigerator. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for some Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may also watch our youtube video for more helpful tips:
https://www.youtube.com/watch?v=pN8js9mZrXI
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
One (1) year Parts and Labor on Refrigerator
Five (5) years Parts and Labor on sealed Refrigeration system only.
Ten (10) years of Parts and Five (5) years of Labor on Digital Inverter Compressor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144790380
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new fridge
on August 25, 2015
Posted by: Luvmyktchn
from Dallas, TX, USA
Expertise:Expert
I love my new fridge with all of it's space and features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love it and hate it
on August 31, 2015
Posted by: Anonymous
from Memphis, TN, USA
Expertise:Beginner
It is a nice fridge, I, ve wanted stainless steel for along time. I feel that there should be a smudge proof finish on all these refridgerators. When you have kids, it's hard to keep it looking nice. I still don't know how to adjust the temperature and the user manuel dosen't explains things well.
Pros: Bright display, Durable
Cons: Did not meet expectations, stainless steel smudges to much
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Nice
on September 24, 2015
Posted by: Goosey
from Bowie , TX
Expertise:Expert
owned 1 month, needs more shelfs to slide back for taller items, but so far I love it. Wouldn't let me register it online.
Pros: looks great, easy to keep clean
Cons: needs more sliding shelfs, online registration is bad
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Good performance but questionable design
on September 25, 2015
Posted by: jep999
from MA
Expertise:Expert
The refrigerator is well built but the space usage, especially on-door storage. is not well thought out.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
LEMON!!! DO NOT BUY
on October 5, 2015
Posted by: lemon5
from Florida, USA
Expertise:Beginner
I have had issues with this unit since day 1. I was so excited to receive this refrigerator and from the 1st day we have had issues. The water/ice maker dripped non-stop, we are constantly finding pieces from the door (the underneath) that are falling/breaking off. The handle hardware has fallen off, the wording is already smudged and wearing off after less than 1 year! This is from just normal touching to change from water/ice, etc.
I HATE this fridge now and would never never order from Samsung again.
It is a good looking unit, but it is made very cheaply.
I HATE this fridge now and would never never order from Samsung again.
It is a good looking unit, but it is made very cheaply.
Pros: pretty
Cons: Poor quality, Did not meet expectations, leaks
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi lemon5,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610161
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610161
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Refrigerator
on October 11, 2015
Posted by: SBCDelta
from Memphis, TN, USA
Expertise:Intermediate
Well built, quiet and is quite appealing. Absolutely no problems with unit. Would highly recommend to anyone.
Pros: Bright display, attractive design, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love It
on October 31, 2015
Posted by: FlacaSouth
from Pompano Beach, FL, USA
Expertise:Intermediate
I really like this refrigerator. It is sleak looking and very well made. I no longer have to look for my food because they all fit there. Love the part where the ice maker is completely sealed so I do not need to change the ice prior to making Martinis
Pros: Bright display, space, quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US