 |
Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Had the fridge for two months
on September 5, 2016
Posted by: downhill2
from Vista, CA
Expertise:Intermediate
So far we have cloudy ice cubes. Have trouble shot and can't seem to solve problem. It has very small ice maker, and small ice cubes. Also some spilled on bottom glass shelf, liquid under glass. Struggling with getting it out. I really not pleased with purchase at the moment.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi downhill2.
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ cloudy ice cubes, small ice cubes, and ice maker stuck. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Items freezing in the fridge compartment
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408489
^Camille
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ cloudy ice cubes, small ice cubes, and ice maker stuck. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Items freezing in the fridge compartment
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408489
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
poorly made
on February 6, 2017
Posted by: bigjonh
from az
Expertise:Intermediate
the ice maker over flows causing block ice, the doors cant be adjusted and dont close correctly
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello bigjonh,
Thank you for raising your concern about our product. I am sorry about your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Black Stainless Steel. We take pride in the quality of our Refrigerator, so we are saddened that you encountered such an unpleasant experience with our product, especially the issue with the ice maker and the refrigerator door.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
If you need to purchase Samsung parts, you may buy them here.
https://www.samsungparts.com/Default.aspx
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144758447
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for raising your concern about our product. I am sorry about your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Black Stainless Steel. We take pride in the quality of our Refrigerator, so we are saddened that you encountered such an unpleasant experience with our product, especially the issue with the ice maker and the refrigerator door.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
If you need to purchase Samsung parts, you may buy them here.
https://www.samsungparts.com/Default.aspx
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144758447
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung French Door... really competitive with deisgn and features
on June 6, 2017
Posted by: BigD59
from Erie, PA, USA
Expertise:Expert
It is not until you begin to read the manual that you realize just how much quality and detail is packed into this refrigerator. We shopped competitive brands for functionality, look and options for the price, and we kept coming back to this French door Samsung unit. This refrigerator has it all... size, quality, function, and ease of use. The only thing I can not attest to is its longevity since it is just installed, but it is hard to argue the quality of the details... from the number of and location of the lighting, to strength and multifunctional shelving. Done again, I would buy the very same refrigerator.
Pros: Bright display, Realistic color, Durable, versitily, style, quality of details
Cons: no built in butter tray.. easily remedied
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet fridge
on January 18, 2018
Posted by: Contenta
from OR
Expertise:Expert
We are very pleased with this purchase . We will recommend it to anybody who is looking to buy one..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good for the first year
on May 5, 2018
Posted by: Paul579
from Chanhassen, MN, USA
Expertise:Expert
We loved this fridge.... until the ice maker started to freeze up. This is a known defect, but no solution has been offered. I searched for a solution on the internet, and found out that several other people are having the same problem. I have to keep this review short, because I have to either go buy ice today, or figure out how to defrost my ice maker again.
Cons: Poor quality, defective ice maker
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello Paul579,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker started to freeze up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator's ice maker freezes up.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443057
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker started to freeze up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator's ice maker freezes up.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443057
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
ICE MAKER - NO ICE - NO FIX - NO REPAIR
on May 9, 2018
Posted by: Danhatessamsungx100
from Valencia, PA
Expertise:Expert
I also, like everyone else, get no ice. I will never purchase ANYTHING made by Samsung again because of this issue.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Johnny, Samsung Care, May 22, 2018
I can tell how frustrated you are with this, allow me to help you, here is a link where you can find instructions on how to fix your ice maker: https://bit.ly/2keWp1D.
If these steps don't correct your issue with your ice maker, please feel free to contact us via our live chat: https://bit.ly/2qLSIlI, Facebook or Twitter: @Samsungsupport or you may call us at the 1-800-SAMSUNG. I am eager to hear from you very soon.
^Johnny
If these steps don't correct your issue with your ice maker, please feel free to contact us via our live chat: https://bit.ly/2qLSIlI, Facebook or Twitter: @Samsungsupport or you may call us at the 1-800-SAMSUNG. I am eager to hear from you very soon.
^Johnny
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge
on July 3, 2018
Posted by: Bsearle
from UT
It has been a great fridge with no problems. I have had it for almost a year and am very satisfied thus far.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
5yrs ago... not built to last
on December 17, 2019
Posted by: SamsungKiller
[This review was collected as part of a promotion.] samsung rf28hfedbsr due to its faulty interior design {ice build up, water pooling on top of the fridge, the temp fluctuates,} may break down any moment.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, December 19, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US