IT is the printer that I have always used and is working like new but the cartridge replacements are way too expensive and after 30 years of being an HP client I'm thinking in changing to other brand more economical. !!!!!!!!
I purchased on line and the ink cartridges arrived on time, as scheduled. The cartridges were factory originals, so I was able to install them and start back printing in seconds!
Overpriced. It doesn't matter if you never use the color cartridge, it will inform printer it's empty. # of pages printed is how the ink level is measured. Rip off...
Response from hp.comBy Mary, HP Care, December 9, 2020
Hi RB,
I am sorry that you didn't get more printing done. I hope to help you get a better experience.
There is a possibility that the maintenance routines caused part of this. The tiny inkjets that spray the ink onto the paper get clogged easily. It is necessary to spray a drop of ink through them occasionally to ensure that they stay clear.
Also, even when a color doesn't seem to be used for printing, some are used kind of like primer paint occasionally, unless you set the printer to black only printing.
Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the cartridges are protected from excess drying.
If you feel that the poor page yield was caused by a defective cartridge, you have the option to return it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges