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Customer Reviews Collected from lg.com |
LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 353 reviews
5 Stars
224
4 Stars
68
3 Stars
14
2 Stars
14
1 Star
33
87%of customers recommend this product.
(
270 out of
310)
Customer Reviews for LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: no bob
from San Diego
Verified Purchase:Yes
Warranty is designed to discourage a customer from getting service.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 20, 2021
I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. ^Daphane
Written by a customer while visiting lg.com
Posted by: CFM67
from Seattle area
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the refrigerator and freezer, especially French doors. However, there was constant condensation on the door slat that seals the doors shut. The seals eventually turned black with mildew and mold. Was told that LG knew of the problem and that this model was supposed to have a heated door slat that would eliminate the condensation and mold/mildew issue. I replaced the seals and noticed that the electrical connection behind the door slat hinge had been cut and taped over and a unheated door slat was installed while being built at the factory. Previous models of this refrigerator had an Energy Saver switch which cured the condensation issue. This one needed a heated door slat since there was no such switch. The factory did not build this refrigerator with the correct part to avoid condensation...which I am now trying to fix. It is a nice unit, but ONLY if it was correctly built and has no defects that lead to a constant condensation problem. Someone at the factory messed up and I hope LG will stand behind their product.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Brog13
from Saint paul MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge worked fine,.the compressor went out after 5 years, so I had to replace. Also black mold would build up on the door seals.
Quality
2
Features
2
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: KChicago7
Verified Purchase:Yes
I've had this fridge for 5 years and the freezer drawer wasn't sealing properly so everything was icing inside, the compressor broke and the evaporator coil was fully blocked. They don't make fridges like they used to.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hello, we see your experience has fallen short of what we strive for at LG. Please send us a private message on our socials, @LGUSSupport, so we can look into your details with you. ~Tegan
Written by a customer while visiting lg.com
Customer Rating
3
Very Noisy Fan
on May 12, 2014
Posted by: NinaFla
from Florida
The fan that kicks on to dry the lower drip tray (part of the defrost system) is very noisy - a high pitched whine. It is so loud it is very noticeable when it kicks on.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Finding parts
on April 2, 2017
Posted by: 3JAWS
from Columbus, OH, United States
[This review was collected as part of a promotion.] We are finding that LG does not produce parts for this model. Some options but this is bad for my next buy which will not be LG due to the lack of basic replacement shelves on the door side opposite the butter.
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
33" Wide and Huge
on February 11, 2014
Posted by: drbenelli
from New York, NY
This fridge is amazing. LG has built a quiet, efficient, stylish and value loaded refrigerator that has the high capacity families need. And it's reasonably priced.
From the split shelves that give you the ability to make room for oversized items to the super efficient ice maker, this is a high quality refrigerator, perfect for kitchens where the need is great but space is not. We could not be happier with it.
From the split shelves that give you the ability to make room for oversized items to the super efficient ice maker, this is a high quality refrigerator, perfect for kitchens where the need is great but space is not. We could not be happier with it.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality, smart
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Don't waste your money
on September 26, 2014
Posted by: consumer
from Brewster, NY 10509, USA
It stopped running 2 times in the first 2 years. We turn it off and defrost it once or twice a year (when we hear a particular noise, thanks to a tip from one of the repairmen) to keep it from breaking again. the plastic parts on the inside started falling apart after the third year. The cheese drawer is completely broken and several of the plastic brackets that hold up the shelves on the door have broken so I need to be careful were I store anything heavy like a gallon of milk or jar of pasta sauce. Also, the "stainless" is rusting. I called the company once to ask for a cheese drawer replacement and was told a manager would call me back...no one ever called. It's a piece of garbage from a disputable company.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com