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Customer Reviews Collected from lg.com |
LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 353 reviews
5 Stars
224
4 Stars
68
3 Stars
14
2 Stars
14
1 Star
33
87%of customers recommend this product.
(
270 out of
310)
Customer Reviews for LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
5
Good refrigerator
on November 23, 2020
Posted by: asf 246
from New Jersey
[This review was collected as part of a promotion.] Have had this model for 3 years. No problems with keeping things cold or freezing. Ice maker works well, you can hear when new ice is produced. Otherwise refrigerator is pretty quiet. Fits into a tight space which is why I bought this model. My only complaint is that the stainless steel gets dirty quickly from the slightest item that might be on our hands (jelly, etc).
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
on December 11, 2020
Posted by: Anonymous
from SPARKS, NV
[This review was collected as part of a promotion.] I BOUGHT THIS PRODUCT NOT EVEN A YEAR AGO AND HAVE PROBLEM WITH THE FREEZER COOLING SYSTEM. THEY HAVE TP REPLACE THE COMPRESSOR AND CONTROL UNIT AND WE ARE NOT HAPPY, YOU NGUYS SHOULD REPLACE IT FOR A BETTER ONE.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
CF Error after 5 months Not cooling
on March 13, 2021
Posted by: Anonymous
from Chattanooga, TN
Purchased in January 2020, Stopped cooling June 2020, CF Error- so apparently condenser fan not working is problem.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 15, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: lisa4801
from Kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this LG refrigerator with French doors about 5 years ago. The only problem I have had is with the ice maker. For some reason the ice cubes in the bin get wet and freeze together in big chunks. We have turned down the valve to reduce the water pressure. Still having a problem. Otherwise, the refrigerator works fine. I like the adjustable shelves on the door and in the box itself.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
4
Written by a customer while visiting lg.com
Posted by: Takesallnight
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] The design of this refrigerator is great: the double doors, the lower placed freezer compartment, the layout of the interior. The Grab And Serve drawer lid in the refrigerator broke after about 1 year and had to be replaced. The compressor failed after 2 years, but LG service was superior to other appliance manufacturers I've dealt with: I called on a Monday morning, and Tuesday morning a tech showed up to replace compressor free of charge.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Frogwart
from Oxnard, California
Verified Purchase:Yes
I had always wanted a French Door refrigerator and I finally got one when I bought this house. The previous owners put it in when they redid the kitchen before selling the house. The fridge is great, has lots of space and the ice maker is the bomb.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: Your Dean
from Pittsburgh, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG product fits great when you have a limited area in terms of width, heightand depth. The refrigerator has several shelves and the compartments on the doors adds to the storage space. We're still getting used to the freezer being at the bottom.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: olag676
from VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it less than three years ago. Since then most of the transparent plastic parts cracked. Black paint layer is very thin, scratches easily. Metal on the door is dents easily as well. On a positive side - it's quiet. Few weeks ago it stopped cooling, compressor needed replacement. Called support after repair person said it should be replaced through warranty (LG website stated that warranty expired). Support experience was actually good - representative quickly opened an case, said it's covered by warranty and tried to schedule repair visit - but availability was 0 and he said local LG partner will be reaching out. I got lucky, they called only 3 days later because someone cancelled appointment. LG offered reimbursement for the spoiled food but I have yet to see the check.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com