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Customer Reviews Collected from lg.com |
LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 353 reviews
5 Stars
224
4 Stars
68
3 Stars
14
2 Stars
14
1 Star
33
87%of customers recommend this product.
(
270 out of
310)
Customer Reviews for LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
3 you old fridge crapped out on Christmas day
on January 7, 2022
Posted by: Angry as can be
from Canton
Verified Purchase:Yes
[This review was collected as part of a promotion.] A three-year-old fridge shouldn't lose a compressor and board. Thinking with the class action lawsuit they would do more to make sure it got Fixed 10 plus days so far.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 13, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gene Greninger
from Arvada,Colo.80003
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerator 4 years ago and has been very dependable , until recently when the compressor was starting to fail and freezer would not freeze food solid.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shure shot
from St. Louis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator/ freezer but it would be better if the icemakerwas more dependable
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jcohen
from florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] The tech was efficient and knowledgeable, very considerate and cleaned up after he resolved the issue.
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
This, so far, is the BEST refrigerator we have had
on February 22, 2022
Posted by: Honoria
from Greenville, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this several years ago, & the only problem I had was some ice forming on the back wall. LG's professional technician fixed it quickly, & we never saw the ice again.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dear Prudence
from Pompano florida
Verified Purchase:Yes
Bought this fridge couple years ago, will never buy LG appliance again
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, March 4, 2022
We hate to hear you are not satisfied with the fridge. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC. We will be happy to look into this for you.^Sandy
Written by a customer while visiting lg.com
Posted by: Jaydee83
from Richmond VA
Verified Purchase:Yes
I bought it in 2016. Worked fine for 5 yrs then started with an odor I could not get rid of. Smells like dead mouse but have cleaned it thoroughly inside, out and air filter in as well as baking soda. Checked behind and under, nothing. It has no drain pan on this model so it’s not that. I had a repair guy in who said he smelled a faint but but could find nothing mechanically wrong. No leaks. Nothing. So I’m faced with whether I just live with it or replace it. Big expense for a phantom odor.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, March 7, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks.^Sandy
Written by a customer while visiting lg.com
Posted by: nelsonsdive
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] "Linear compressor" died at less than 4-years, glad it was still under warranty, found warranty service via Facebook(?!), only 4 days
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, April 11, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com