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Customer Reviews Collected from lg.com |
LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 353 reviews
5 Stars
224
4 Stars
68
3 Stars
14
2 Stars
14
1 Star
33
87%of customers recommend this product.
(
270 out of
310)
Customer Reviews for LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: GPL47 RETIRED IN NEO
from North East Ohio
Verified Purchase:Yes
Bought this 7 years ago and it's been a fantastic fridge until the compressor failed last month and I lost about $300 of frozen food. At today's inflationary prices, that's a lot of food! I suggest to engineering that they build an alarm system into this machine so it will alarm if the temperature of either the refrigerator or the freezer rises 5 degrees above setpoint. you need to include a readout of both the actual and setpoint temperatures. it's the only way to know if we are going to lose all of our food! And since I'm an Engineer, I know it can be done!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jayhawk1nDC
from Burke, VA
Verified Purchase:Yes
We bought this model four years ago to replace a similar French Door Refrigerator. I love the French Doors. There’s less bending over to get things. The LED lights are energy efficient and bright. I can see everything. The very best features that many similar refrigerators do not have are the excellent door seals in the middle for BOTH fridge doors, and the plastic hooks on the freezer that prevent it from opening when you close one or both fridge doors. These features make all the difference! The doors close, seal, and stay sealed unless you open them.
Unfortunately, our beloved refrigerator-freezer suddenly died It was under warranty. I called LG. They sent a repairman. It’s fixed! All is well. I hope that the new parts last. Fingers crossed.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
The refrigerator was good for the first 6 years.
on September 15, 2022
Posted by: Curt27
from Denver, Colirado
Verified Purchase:Yes
The refrigerator broke down after about 6 years. The Smart Diagnostics was difficult to use and I still do not know what is wrong. The refrigerator and freezer are not cold enough.
Quality
1
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Sally Ann Whalen
from Hawley Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like this refrigerator but have had to replace the heater flap on the door 3 times, but now I am waiting
3 months for another heated flap. I just don't understand why I can't get this part . LG keeps sending the wrong part in the correct box
3 months for another heated flap. I just don't understand why I can't get this part . LG keeps sending the wrong part in the correct box
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
5
Response from lg.comBy JaNika Wiley, Social Media, October 4, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
2
Ice maker problem and no filter
on November 21, 2022
Posted by: Problem child appliance
from Indianapolis
[This review was collected as part of a promotion.] Well this icemaker is a problem child and difficult to service. There’s also no filter built-in to this model. I would not purchase it
Quality
2
Features
2
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 22, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Charliesix
from Tustin, CA
Verified Purchase:Yes
The product is wonderful but hope it does not need service because the latter is awful.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Patym
from Chicago
Verified Purchase:Yes
This refrigerator is somewhat noisy. The seal is coming off the top corner of the freezer causing frost on the foods.very disappointed.
Pros: ease of use
Quality
2
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 20, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
It is a SHAME
on February 19, 2023
Posted by: Gee Gomes
from Orlando
LG is a worldwide brand with great products, but unfortunately, the French-door refrigerator has a BASIG SHAMEFUL PROBLEM. The water filter needs a technician to be replaced. This is the second filter replacement since we bought this unit, and it is the second time that we had to call an LG technician to do something that was supposed to be so simple, changing a water filter, and worse, we have to pay the technician to do it, pay for a problem that is not ours. I’ve spoken to other LG French-door refrigerator and they have the same problem.
A simple water filter replacement. How did the designers, engineers, quality control missed this simple item. One of the only things that a owner needs to do, changing a filter, and it cannot be done easily. SUCH A SHAME LG.
Are we going to have to call your technician every time that the water filet needs to be replaced???
Besides paying for the filter we will always have to pay for it to be replaced? Do you really need to make money this way?
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, February 25, 2023
Hi, there! We always try our best to give our clients the best products we can, so it's distressing for us to hear if you weren't satisfied with our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. It will be shared with our product and marketing teams to meet your expectations moving forward. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com